When Directv service men came to my residence on ******* to install updated equipment...

GetHuman917832's customer service issue with DirecTV from July 2018

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The issue in GetHuman917832's own words
Get rid of the d.v.r's ... When Directv service men came to my residence on ******* to install updated equipment, I was told by them that the added services, advanced receiver service & Directv whole-home DVR service would not cost any more than I had been previously paying. However, when receiving the current statement, I was very displeased & feel as if I was duped into this new equipment. I have talked with help via phone & internet, but all I get are promises to get back in touch with me, but no follow up. I want this matter resolved immediately, or I will have no other option but to change tv service companies.* A. McMahan* Acct*********
No one has bothered to contact me or care whether I was satisfied with the new service, which I did not want and I STILL DO NOT WANT IT. I just want to go back to my not having a recorder.
GetHuman917832 did not yet indicate what DirecTV should do to make this right.
We have been good costumers for several years and also had A.T.& T. phone service as long as we have lived here , which is over ** yrs.
I have an issue with DirecTV too
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DirecTV

Customer service issue
Reported by GetHuman917832
Jul 26th, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 41 customers so far
Similar issue to 3850 others
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Timeline
GetHuman917832 started working on this issue
Jul 26th, 2018 1:44am
GetHuman917832 shared this issue with friends on Facebook
Jul 26th, 2018 1:48am
GetHuman917832 shared this issue with friends on Facebook
Jul 26th, 2018 1:50am
GetHuman917832 indicated the issue is not fixed yet.
Jul 27th, 2018 9:48pm
GetHuman917832 indicated the issue is not fixed yet.
Jul 27th, 2018 9:51pm
GetHuman917832 indicated the issue is not fixed yet.
Jul 27th, 2018 9:52pm
GetHuman917832 indicated the issue is not fixed yet.
Jul 27th, 2018 9:58pm
GetHuman917832 shared this issue with friends on Facebook
Jul 27th, 2018 9:59pm