I had a service call recently. My attic where the wires are run for direct TV looks HOR...

GetHuman-kimmymrn's customer service issue with DirecTV from July 2018

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The issue in GetHuman-kimmymrn's own words
I had a service call recently. My attic where the wires are run for direct TV looks HORRIBLE and I mean horrible! There are wires EVERYWHERE and boxes that the wires are connect to are just hanging off a board. Also, while replacing some of the connectors outside, the connectors were THROWN ON THE GROUND! My trashcans are right where the connectors are. Couldn't the service tech have just thrown the cable connectors in the trash? And at least discarded or done something with the wiring in the attic? I have pictures of both that I can send but I cannot post pictures to this site. I have been a Direct TV customer for YEARS and this is a disgrace how my attic was left. Have someone come out and run the correct wiring in the attic, remove the wiring that isn't needed and straighten up the wiring rats nest in my attic! There are SWM boxes that aren't being used just laying in the attic. Those need to be removed as well!
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Customer service issue
Reported by GetHuman-kimmymrn
Jul 23rd, 2018 - 10 mons ago
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Jul 23rd, 2018 5:10pm