Y'all have really gone down hill. I have been a customer for over twenty years and your...
GetHuman-lswilson's customer service issue with DirecTV from May 2018
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Y'all have really gone down hill. I have been a customer for over twenty years and your customer service is horrible. My bill went up by $**.** dollars from last month because my credits expired after * months.After being transferred to "FOUR" different people today I never got it resolved. I should get credits all year long since I am a loyal customer of ** years. If I were a new customer signing up today your website says it $**.** for all channels. I'm paying $***.** for Premier Pkg all channels, $*.** for Movies Extra Pack and $*.** for RSN fee for a total of $***.**. Plus i'm paying you $**.** for * receivers, $**.** for Advanced Receiver, $*.** for Protection Plan, $**.** Advanced Receiver fee, and Whole Home DVR Service $*.** plus tax with a whopping bill of $***.**. I was paying $**.** for the Premier Pkg but you cut off my discounts and now i'm paying $**.** dollars more for the Premier Pkg which is in itself a ridiculous price. I can't believe you don't continue discounts for your loyal customers. I shouldn't have to pay $**.** more from last month when your new customers get a way better deal. I have been loyal for ** years but now I am sick and tired of your crappy customer service and speaking to someone overseas it is so ridiculous I am ready to give up on y'all and move on or just go to Netflix and local channels on my IPAD. I have my own business and would never ever treat my loyal regular customers like this and charge them more than new customers. IT IS TOTALLY RIDICULOUS. I am not stopping here. I am voicing this complaint to whoever all over everywhere and too all my customers about your ****** unloyal customer service.
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