DirecTV Customer Service Issues

I am currently experiencing issues with the Directtv data-free service on both my iPad and iPhone, specifically with channel [redacted], Fox News. This channel seems to have difficulty staying consistently on, unlike other channels that I can watch with minimal problems. As Fox News is my preferred news channel, I find it frustrating that it is so unreliable. I have previously contacted support regarding this issue and did not receive a satisfactory explanation or solution. I would appreciate it if someone could investigate this matter further and ensure that Fox News becomes as stable as the other channels available. Thank you.

I purchased a DirecTV box for my RV from Winegard satellite company. They also set up my DirecTV account through a private contractor who mistakenly charged me for the equipment again. Despite providing proof of payment, I have been unable to receive a refund for the duplicate charge. DirecTV customer service has been unhelpful, promising a call back from a supervisor that never comes. I am now being charged late fees for disputing the $[redacted].94 charge on my credit card. I am seeking to have the charge removed, along with the $26.36 late fees resulting from the dispute.

When I switched from Dish to DirecTV, I was under the impression that I would have access to all NASCAR channels. However, I soon discovered that to get Fox Sports 2, I would need to purchase an expensive sports package, which includes additional channels I don't watch. This was not made clear to me at the time of purchase, and I feel misled. I was considering going back to Dish Network, where I had been a customer for over 20 years and had the option to get individual channels.

The "Upgraded" menu system and program guide have been disappointing. The system has become slow and unresponsive, requiring multiple keypresses before it reacts. It frequently hangs with the "Please wait..." message. The receiver doesn't always respond to input when turned on. Overall, this new system is a disaster compared to the previous one. I have contacted tech support, and they have refreshed and rebooted the receivers, but the issues persist. The tech rep assured me of an update to fix the problems, but I am still waiting for the resolution. For the price I pay yearly, I expect better service. If these issues persist, I may consider switching providers.

I have been a loyal customer for a decade, but I've been facing issues lately. Despite paying bills of up to $[redacted].00 a month, I never received any upgrades until yesterday when I got an HD upgrade. Unfortunately, right after the technician left, my service went out. I called last night and spoke to Fabian, who promised a callback within the hour to schedule a more experienced technician to fix the issue. Sadly, I received no call and still have no service. This is incredibly frustrating, especially since my elderly in-laws rely on the TV for entertainment. If this continues, I may have to switch to another provider like DIsh. You can contact me at the best number, [redacted]. My name is Teresa Lane, and my account is under Charles Lane located at [redacted] Pumpkin Hollow Rd, Liberty, TN [redacted].

I have been receiving calls from a collection agency representing Direct TV about unreturned equipment. I previously informed your customer service about sending back the equipment when I got a bill. I request you to check the last recorded call on my account to hear the conversation where a Direct TV representative assured me the charges were taken care of and there would be no further billing issues. Despite this, I am now being contacted by a third-party collection agency. Please address this matter urgently. You can reach me on my cell phone at [redacted] (the same number on my previous account) or reach me at [redacted] Fall Oak Terrace, Indian Land, SC [redacted].

I recently reached out to customer service because my Genie remote was not working. They sent me a replacement, the RC66RX, and charged me $17. I followed the instructions for the Genie remote, not the RC66RX, and tried all the TV codes provided without success. I attempted to set it up by pressing the mute and select buttons until two lights blinked, but none of the codes worked, even after I selected the "more" option. My account information is under Porfirio Martinez at [redacted] 10th St, CC, TX. I need either a new Genie remote or accurate instructions for the RC66RX to resolve this issue.

We have been loyal customers of Direct TV for over a decade. After transferring our service to a new address on April 29, [redacted], we have encountered issues with accessing our DVR. Our account was mistakenly set up as a business account instead of residential. Despite numerous attempts to rectify this error by contacting customer support on more than 10 occasions, we have not been successful. The countless hours spent on the phone and being disconnected over 10 times have been truly frustrating. We value our Direct TV service but have unfortunately lost confidence in the company's ability to resolve our problem. The account # is [redacted]78 under Harold Bernson's name. Your prompt assistance in resolving this matter is greatly appreciated. Thank you. - Tonda and Hal Bernson

I have recently noticed that my account has been charged $10.68 for the past two months on the fifth of each month. Despite not being a Directv customer, as we cannot have a dish installed at our apartment on [redacted] Washington Ave, Girard, Ohio [redacted], these charges have continued. I was assured that this issue would be resolved, but I have yet to see any action taken, and another payment was deducted. If this matter remains unresolved, I will escalate it legally. It's been a month, and the lack of communication among your team is concerning. I urge you to contact me promptly. Sincerely, Terry Felger. For communication, please reach out to me via my wife's email [redacted] or call her at [redacted]. Kindly refund the $21.36 back into my account. Thank you.

It is frustrating to deal with DirecTV's customer service. After being a loyal customer for over 20 years, the experience of moving to a new house and having billing issues for two months is unacceptable. The lack of understanding from customer service representatives, especially with the move, has caused unnecessary stress. Despite the promise of a certain price, the inability to honor it creates further disappointment. The long wait times and difficulty in speaking to a representative only add to the frustration. Considering canceling the service due to these ongoing problems.

I am sharing my dissatisfaction with the overall experience with DirecTV. Recently, the bill increased by over $60 per month after the 2-year introductory offer expired, totaling $[redacted].62 without any premium channels. Despite a 24-month guarantee, we were billed prematurely for the full amount after one year. After numerous communications, we did receive credit for several months, but it didn't reflect well on customer loyalty compared to our previous years with U verse. The reception quality during adverse weather is poor, despite being assured that satellite technology had improved. The updated guide is challenging to read, requires more steps, and operates slower than before, contradicting the promise of being "new and improved." Considering the lack of U verse availability in our area and feeling pressured into sticking with DirecTV due to AT&T's influence, we are contemplating switching providers. Can anyone provide a reason for us to remain with AT&T?

Good morning, I had trouble reaching tech support as the customer service representative needed me to explain everything first. If she can't understand me, how will she convey this long message? Each time I change channels, I must press exit to view the picture behind the black screen covering most of it at the top and bottom. Moreover, after deleting what seemed like one episode under the new menu but turned out to be a cover page with all 44 episodes of my crucial show, I have lost them. It's frustrating when updates create more issues, making it impossible to recover what's been deleted. It's crucial to have special folders to safeguard important shows from accidental deletion. Direct TV has become a source of constant problems. Thank you for your attention. Best regards, Myrna F. [redacted]

Last year, my mother stayed at an assisted living facility that exclusively used Direct TV. They mentioned it was a two-year contract, but due to my mother's age and uncertainty, the representative assured me we wouldn't be liable if any unforeseen circumstances occurred. Unfortunately, after my mother's repeated falls leading to hospitalization and relocation to a different facility without Direct TV, I called to cancel. I was informed that we wouldn't owe for the remaining contract, considering the situation only applied to one room. Recently, I received a collection agency notice for a $[redacted] overdue bill unbeknownst to us as the bills were sent to the previous facility. Finally, they forwarded the letter, or I would have remained unaware. Reaching out to DirecTV has been challenging with long hold times. I urgently need to address this matter with someone.

On 3/6/[redacted], I requested to merge my two account numbers into one. I wanted the equipment from account # [redacted]95 to be moved back to account # [redacted] which they were previously linked to. Despite just returning to the original setup, someone at Directv mistakenly thought I was leaving the service. I confirmed that I intended to stay as account #[redacted]0 has been active since 12/15/[redacted]. Despite this, I am still receiving bills for equipment from the closed account. Despite a chat with Bryon L on 5/23/[redacted] indicating the problem was solved, 20 days later we are still being charged incorrectly. I am unsure how to proceed to resolve this issue after unsuccessful attempts to correct it.

While I've found DirecTV's chat service to be effective, overall, their customer service leaves much to be desired. I've had a series of frustrating experiences trying to have my service relocated. Firstly, a technician didn't have the necessary equipment, then a rescheduled appointment was missed, and I received conflicting reasons for the no-show. Subsequently, after a call discussing discounted service, promises weren't kept, and I was left waiting on a call that never came. Followed by another unproductive call to inquire about my account status with prolonged hold times and unhelpful staff, complete with repetitive advertising. I'm dissatisfied with DirecTV's handling of my situation and uncertain if the previously discussed terms will be upheld.

On June 1st, I made a payment to restore my services. I informed the customer representative that I would make another payment on July 2nd to catch up on my bill. The representative assured me it would be fine as long as I paid by July 6th. However, my services have been interrupted despite my explanation that I did not receive a bill. I was not notified about the interruption, causing inconvenience.

On the 1st of June, I made a payment to restore my services. I informed the customer service representative that I would be making another payment on the 2nd of July to catch up on my bill. The representative assured me it would be fine as long as I paid by the 6th of July. However, to my disappointment, my services were interrupted again without any notice even though I hadn't received a bill. Despite making prior arrangements and assuring them of payment before the next billing cycle, my service was still interrupted. I settled the past due balance just two weeks ago, and now they're requesting another payment. I'm requesting the prompt activation of my service and fulfillment of the agreed extension. I attempted to reach out to a supervisor, but a representative informed me they were unavailable to speak on the phone and that they would need to request a callback from them. Now, I have to wait for the supervisor to contact me.

I recently reached out to customer service to inquire about reducing my monthly bill. My $45/month discount had expired, causing my bill to increase to $[redacted]/month. Courtney suggested downgrading my package to save money and offered a $10/month discount. After being a DirecTV customer since [redacted] and spending over $[redacted] last year with the discount, I felt undervalued. Following Courtney's advice, I downgraded my package, removed HD extras, and canceled the Sunday Ticket and NFL Max services. This experience led me to purchase an OTA network tuner, HD antennae, subscribe to Hulu, and buy a PLEX Lifetime Pass. I aim to completely cut the cord by the end of summer. To simplify for DirecTV, before Courtney, I spent $[redacted], and after Courtney, I spend nothing. Thank you for facilitating my decision.

When my husband, an active duty military member, was relocated to Washington from South Carolina, we relied on the assurance from a Direct TV customer service representative that our plan, which was $50 per month for Direct TV SELECT, would seamlessly transfer without extra charges. However, upon moving, our bill mysteriously increased to $85 per month without warning. After hours on the phone with customer service, they claimed our new residence was not eligible for the discounted rate. This was never communicated to us when we signed the contract or when we moved. It feels unfair to penalize us for following military orders and purchasing a home. Direct TV's lack of transparency in changing the terms and silently charging us more is very disappointing.

I received the bill attached, which I need to dispute. My rental housing community offers basic direct service and internet to all tenants, included in the rent I pay. I received a bill mentioning a charge for NFL Sunday Ticket from Direct TV, a service I am unaware of and do not use. Despite multiple calls to customer care, with long wait times, I did not receive proper assistance. I was advised to dispute the charges to have them removed. I urge you to review my call records with Direct TV and resolve this matter. I have not activated any services and do not use basic Direct TV service provided by my community. I prefer not to provide any account numbers and request the cancellation of these unused charges. Thank you.