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Dillard's Customer FAQ

Top Answers & How-to Guides

What is Dillard's's Phone Number?

The question we are asked most often is about how to talk to Dillard's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What brands does Dillard's carry?

At Dillard's, we pride ourselves on offering a wide range of top-quality brands that cater to diverse preferences and styles. Our store...
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Contact Dillard's customer service

Returns and Shipping

What is Dillard's return policy?

Dillard's return policy allows customers to return merchandise within 30 days of purchase, provided the item is in its original condition,...
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How long does it take for my order to ship?

At Dillard's, we strive to ensure prompt delivery of your order. The shipping time for your order may vary depending on various factors,...
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Can I track my order?

Yes, you can track your order with Dillard's. Once your order has been shipped, you will receive a tracking number via email. This...
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Can I return an item purchased online to a physical store?

Yes, you can conveniently return an item purchased online to any Dillard's physical store. We understand that sometimes an item may...
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International Shipping

Do you offer international shipping?

No, Dillard's currently does not offer international shipping. We only ship within the United States and to U.S. territories. Our online...
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Payment Methods

What payment methods do you accept?

Dillard's accepts multiple convenient and secure payment methods for your shopping convenience. We accept all major credit cards, including...
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Gift Services

Do you offer gift wrapping services?

Yes, Dillard's offers convenient gift wrapping services for its customers. We understand the importance of presenting a beautifully...
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Price Match

What is Dillard's price match policy?

Dillard's price match policy ensures its customers receive competitive prices and exceptional value. They strive to match the advertised...
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Promotions and Discounts

Are there any promotions or discounts currently available?

Yes, Dillard's frequently offers promotions and discounts to provide customers with the best value on high-quality products. Our current...
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Brands

What brands does Dillard's carry?

At Dillard's, we pride ourselves on offering a wide range of top-quality brands that cater to diverse preferences and styles. Our store...
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Help me with my Dillard's customer service issue

Ask any question you have about Dillard's customer service. We will do our best to get you answers right away.
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