Payment without order!!!***I used an antivirus program.* I thought that had expired bec...

GetHuman-gerritb's customer service issue with Digital River from October 2019

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The issue in GetHuman-gerritb's own words
Payment without order!!!***I used an antivirus program.* I thought that had expired because I got messages from you that it had expired.* You write in your email of ** August, I did not see this during my vacation, that the contract has expired and yet you write € ** ** from my bank account while I have not given any order.* I did not want to extend it so I did not expect an invoice.You must return that immediately.* I also do not want a trial subscription that I received involuntarily when registering on your site.***(Note: you also use my email address******@***.com*?)***I've been working on this for weeks now and this is the *th time I have responded.**Gerrit Brijder.**See invoice below:***Digital River Ireland, Ltd.**-negatief***,****Automatische betaling**Betaald met**,***EUR*PayPal-saldo**,***EUR*ING*x-*****Uw alternatieve betaalbron is MasterCard x-*****Betalingen van Digital River Ireland, Ltd. beherenCategory Online services Transactie referentie **M*****EB*********Gegevens verkoperDigital River Ireland,*Ltd.atlanticpaypaleuSARL*****@***.com** Factuurreferentie *************Aankoopgegevens**DRI*AVG Technologies****,***EUR

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Digital River

Customer service issue
Reported by GetHuman-gerritb
Oct 15th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 914 others
0 customers following this

Timeline

GetHuman-gerritb started working on this issue
Oct 15th, 2019 3:00pm
GetHuman-gerritb indicated the issue is not fixed yet.
Oct 16th, 2019 4:04pm
GetHuman-gerritb indicated the issue is not fixed yet.
Oct 16th, 2019 4:07pm

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