Hello, I'm contacting you in regards to a dewalt impact and hammer drill kit I purchase...

GetHuman-jtheh's customer service issue with Dewalt Tools from March 2019

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The issue in GetHuman-jtheh's own words
Hello, I'm contacting you in regards to a dewalt impact and hammer drill kit I purchased in may of last year. The chuck on my impact wobbles so badly that I cannot drive many types of screws. This is the *nd dewalt impact Ive purchased in * years. I am a carpenter, and need my tools to perform. That being said, I clean and take of my tools very meticulously. Today I was installing cabinets, and I could not drive a ***** without it wobbling and walking, damaging the product I am installing. Is there a return or exchange policy? I cant do my job until I get better tools. I'm really hoping you will replace it. If not, I may be switching to Milwaukee. I'd rather not, as I'm over $**** invested in dewalt cordless tools. But, I need quality, reliable tools and I cannot afford to keep replacing them. The kit that I purchased is DCK***P*. Please get back to me at your earliest convenience. Thank you.

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Dewalt Tools

Customer service issue
Reported by GetHuman-jtheh
Mar 13th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 167 others
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GetHuman-jtheh started working on this issue
Mar 13th, 2019 1:08pm

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