Hello, I'm contacting you in regards to a dewalt impact and hammer drill kit I purchase...

GetHuman-jtheh's customer service issue with Dewalt Tools from March 2019

2 views
 | 
167 similar
 | 
0 following
Help with my Dewalt Tools issue
Next: our robot will wait on hold for GetHuman-jtheh to get a Dewalt Tools rep on the line!
Always use the GetHuman Phone tocall Dewalt Tools. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jtheh's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-jtheh's own words
Hello, I'm contacting you in regards to a dewalt impact and hammer drill kit I purchased in may of last year. The chuck on my impact wobbles so badly that I cannot drive many types of screws. This is the *nd dewalt impact Ive purchased in * years. I am a carpenter, and need my tools to perform. That being said, I clean and take of my tools very meticulously. Today I was installing cabinets, and I could not drive a ***** without it wobbling and walking, damaging the product I am installing. Is there a return or exchange policy? I cant do my job until I get better tools. I'm really hoping you will replace it. If not, I may be switching to Milwaukee. I'd rather not, as I'm over $**** invested in dewalt cordless tools. But, I need quality, reliable tools and I cannot afford to keep replacing them. The kit that I purchased is DCK***P*. Please get back to me at your earliest convenience. Thank you.
GetHuman-jtheh did not yet indicate what Dewalt Tools should do to make this right.
I have an issue with Dewalt Tools too
How GetHuman-jtheh fixed the problem
We are waiting for GetHuman-jtheh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Dewalt Tools's attention and get better help faster. Tap below to get started.
Having Dewalt Tools issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jtheh fixes it.
This email address isn't valid

Dewalt Tools

Customer service issue
Reported by GetHuman-jtheh
Mar 13th, 2019 - 5 mons ago
I have an issue with Dewalt Tools too
Not resolved
Seen by 2 customers so far
Similar issue to 167 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-jtheh started working on this issue
Mar 13th 1:08pm