I ordered a receiver directly from denon on their web site denon.com. I received an em...

GetHuman-maurieo's customer service issue with Denon from March 2021

Help with my Denon issue
First: share to improve GetHuman-maurieo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-maurieo may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-maurieo's own words
I ordered a receiver directly from denon on their web site denon.com. I received an email telling me it was confirmed, but I never received a shipping or tracking number. It was going to be shipped via UPS. I have waited as long as *.* hours of the phone with no response. I tried email, no response. I tried support which transfered me to parts, who have no way to check the order. I tried live chat, they can't tract the order. Any other suggestions. They did place a hold for the purchase price on my credit card, but it expired and so now there is no charge set up from them on my credit card.

GetHuman-maurieo did not yet indicate what Denon should do to make this right.

How GetHuman-maurieo fixed the problem

We are waiting for GetHuman-maurieo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Denon's attention and get better help faster. Tap below to get started.
Having Denon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Denon

Customer service issue
Reported by GetHuman-maurieo
Mar 29th, 2021 - 4 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 122 others
0 customers following this

Timeline

GetHuman-maurieo started working on this issue
Mar 29th 8:07pm
GetHuman-maurieo indicated the issue is not fixed yet.
Mar 30th 1:20am