just recently flew san-* sea and sea-* and had a terrible experience. our flight was de...

GetHuman3850303's customer service issue with Delta from October 2019

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The issue in GetHuman3850303's own words
just recently flew san-* sea and sea-* and had a terrible experience. our flight was delayed ** hours from san-* sea and the attitudes of the airport attendants didnt help the inconvenience. the delayed flight caused me to miss my concert. **on my trip from sea -* san i had the special services rep interrogate me with my service animal and challenge the legitimacy of my situation which was COMPLETELY uncomfortable as well as illegal. she made me extremely uncomfortable. i had a witness check and see if i was ok afterward because the woman was so rude. She CLEARLY is unaware of what is and what is not allowed. unfoertunately for me, this wasnt the first time i had experienced something like this so i was ok with taking the extra time to satisfy her challenging questions. even though she took more time from me being able to comfortably get through security and to my gate. she asked me where i was certified argued that my choice of training wasnt legitimate and then later told me theres no legitimate certification process. so she not only offended my and my choices but contradicted herself. she scoffed when i told her that she smelled my insulin which was very embarassing for me. i am happy to list out the rest of the questions she rudely asked if necessary. **Im hoping this is not common for Delta which is why im approaching customer service about it first.

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Customer service issue
Reported by GetHuman3850303
Oct 29th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 11549 others
0 customers following this


GetHuman3850303 started working on this issue
Oct 29th, 2019 8:48pm
GetHuman3850303 indicated the issue is not fixed yet.
Nov 1st, 2019 8:55pm