Delta Airlines Customer Service Issues

I attempted to contact Delta through GetHuman, but they have not connected me with Delta yet. After four days, Delta sent a generic message stating they would contact me within 14 days. I tried this method for two days without resolution, so I gave up. My confirmation number is GM3ACD, with ticket number [redacted][redacted] for a flight on June 20, [redacted]. Due to a family emergency, I had to cancel the flight. A Delta supervisor assured me of a full credit with no cancellation fee until May 4, [redacted]. However, when I tried to use the credit, only $[redacted] was available, with a $[redacted] change fee deducted. I believe Delta should honor the original agreement made by their employee. I can provide documentation of the emergency and related costs. I missed a family gathering due to the emergency and now wish to visit relatives in the DC area. I appreciate a prompt response. Thank you.

Hello, I'm Tim Miranda. My family's trip to St. Thomas on August 6 was disrupted by a mechanical issue with our flight from Logan Airport. The connecting flight in Atlanta was delayed, and we couldn't make it to St. Thomas on time. Despite canceling our flights and receiving a refund, we lost $2,[redacted] on JetBlue return flights and $1,[redacted] on an AirBnB booking we couldn't cancel. Missing out on this vacation cost us over $3,[redacted]. We are disappointed and hope for a prompt response from Delta regarding this matter. Thank you, The Miranda Family.

My spouse, K. and I usually prefer flying with Delta. However, our trip on August 5th, [redacted], left me devastated. We experienced numerous delays and a canceled flight #[redacted] from Atlanta to Asheville due to the Asheville airport closing. We were stranded overnight and instructed to bring our old boarding passes for a 6 am flight, which was also delayed due to a lack of a pilot and several other setbacks, resulting in an over 11-hour delay in Atlanta. Due to this, we missed an appointment in La Crosse, WI. I have researched compensation options, and I hope that as loyal Delta customers, we may be eligible for at least $[redacted].00 each, to be refunded to K.'s Visa card. Despite other negative incidents, I know that fellow passengers also submitted complaints to Delta during the ordeal.

Subject: Request for Letter of Flight Cancellation and Delay Confirmation Dear Sir/Madam, I am writing to request a letter of confirmation regarding the cancellation of my flight from Portland on the 17th July and the subsequent 19-hour delay. My information is as follows: Name: Philip King Address: 48 Cairnsfort, Golf Links Road, Castletroy, Limerick Phone: [redacted] 87 [redacted] Email: [redacted] Booking Reference: CURI29 Flight Details: - London Heathrow to Portland on 11th July, DL37 - Return flight from Portland on 17th July at 18:06, DL36 (delayed to 18th July at 13:00) My insurance company requires a letter from Virgin Atlantic to process my reimbursement claim for the second flight I had to book due to the missed connection. Please provide the necessary documentation at your earliest convenience. Thank you for your assistance. Sincerely, Philip

I need assistance with my flight (QZVJ68) as it was rescheduled from Oct 24 to Oct 25, which no longer fits my plans. I reached out to my booking agent, but they couldn't find a suitable alternative. I have a few questions: 1. Is a refund possible for my round trip ticket due to this change caused by the airline? 2. If not refundable, can I change my flight dates without extra charges? 3. Are there any other options available considering this situation was out of my control? I would appreciate a prompt response. Thank you.

Dear Delta Customer Service, I am struggling with initiating a claim on your website for a delayed but recovered item as well as an on-time but damaged item. The process seems cumbersome and as a paying customer, I believe it is the responsibility of your management to assist in these matters. During my recent flight with Delta, I encountered a series of disappointing events. The in-flight crew displayed unprofessional behavior, causing disturbances and showing lack of empathy towards passengers. Upon arrival, I discovered that one of my checked-in items was damaged and another was missing due to mishandling. Despite my efforts to file a complaint at the airport, I was directed to call instead. Unfortunately, the customer service wait times over the phone were extensive, leading to frustration and inconvenience. Additionally, the lack of accountability and assistance from Delta employees regarding the missing item further exacerbated the situation. I am deeply disappointed with the level of service I have received and would appreciate a prompt resolution to my concerns, either through a refund or simplified claim process. I trust that Delta can address these issues efficiently and effectively. Sincerely, [Initials]

I have made 2 bookings with the following booking IDs: F59W4X and GJJ5SB for my parents - B. D. Moodalagiri and R. B. Moodalagiri. The booking was from San Jose, CA to Bengaluru, India. The flight was delayed from San Jose, and after receiving alternative travel arrangements (which were also delayed), they are unable to attend a wedding. While I requested an upgrade, it was denied. I was informed by a customer care agent that each passenger would receive a $[redacted] Delta voucher for future use. Since Delta doesn't operate in India, I am hoping for more versatile coupons that can be used by any family member, with partner airlines in India, or for airport purchases while they are still in the USA. Thank you.

Hello, I made a flight booking on August 8th directly on the Delta website for a trip from Manchester, UK to Austin, TX for four passengers. Unfortunately, during the payment process, the website crashed, and despite it not showing as pending on my online banking, I later found out that the transaction did go through. I ended up booking with another airline the following day assuming the Delta booking was unsuccessful. I never received any confirmation emails from Delta Airlines, but recently saw the charge on my credit card statement. I now have unintentionally booked double the number of flights. After unsuccessful attempts to reach Delta Airlines UK and USA by phone, I am looking for guidance on how to proceed with canceling the extra tickets. Any advice would be greatly appreciated. Thank you, Mr. P.

I use a cane and a walker with a chair seat due to mobility issues. With my cane, I can go about [redacted] meters unassisted, but I can cover longer distances with my walker. I will be flying Delta from MSP to LAX and spoke to Blair in customer service, who was very accommodating. She explained that I can use my walker until either the ticket counter or the boarding area. Delta will then take my walker to LAX for free. If it's at the ticket counter, I may require a Delta wheelchair to reach the boarding area. If it's at the boarding area, I can manage boarding using my cane without assistance. I just need clarification on whether I surrender my walker at the ticket counter or the boarding area with Delta.

I am deeply disappointed by the treatment I received from the gate agent for my flight. The African American woman, whose name starts with R, was incredibly rude during a difficult time as I am on my way to my father's funeral. She dismissed my concerns about being in preferred seating and demanded I seek a refund instead. Despite providing evidence of my seat selection, she was uncooperative and unhelpful. I felt mistreated and disrespected, especially considering the circumstances. A refund of $24.99 for the seat upgrade on my credit card is requested. It is evident that the gate agent's behavior was unacceptable and she should face consequences for her unprofessionalism. I hope this issue can be addressed promptly and that I receive the service I paid for. Sincerely, D.E.

On August 31, [redacted], I flew from Amsterdam on Delta Flight [redacted] to Detroit then to Ottawa, Canada. My seat on Flight [redacted] was 18J. Unfortunately, I left my prescription glasses in a brown case with a yellow cleaning cloth on this flight. The frames are mauvish, and the bifocal lenses have a visible line. I only realized this when I got back home. I mentioned this in the survey I completed. Can you guide me on how to retrieve them? I would appreciate any help. Thank you. Sincerely, E. Bell

Hello, I recently made a reservation with Delta for a flight from PWM to PVG departing on August 26th. To obtain my Chinese Visa, I arranged for a return flight from PVG to PWM on September 20th. During booking, I informed the agent about the need for flexibility as I am working in China and may need to extend my stay past the 20th. I now require the return flight to fall between October 5th and 7th, from PEK to PWM, as I have a work assignment in Beijing. Could you kindly verify if the flight can be adjusted? I attempted to contact customer service but struggled to stay on hold long enough due to international dialing from a US phone. Unfortunately, the call back option didn't seem to work for me. For your information, my last name is P., and my SkyMiles number is [redacted]. Thank you, T. P.

I am Melissa Alves. I booked a round trip flight from Dallas, Texas to New York on August 24, [redacted]. While passing through the Dallas airport security checkpoint, a TSA agent pulled my red carry-on bag to the side during the scan. Even after a pat-down, my bag was misplaced. It is a large red bag with stripes and a yellow string on the handle, and it lacks any identifying tags. With the busy holiday season approaching, I urgently need it back as it contains items for my niece. Despite contacting the customer service hotline, they mentioned the bag might be in New York City but didn't specify the terminal. I am seeking assistance to locate my lost bag promptly.

I purchased a first-class ticket for a trip from Texas to Okinawa and back, paying in full. Upon checking my reservations, the leg from Okinawa to Tokyo was missing. After calling, they assured me I was in the system. However, upon rechecking, it still wasn't there. I contacted them again, and they switched me to an unfamiliar airline with a different flight time. Given that I paid for first class, I'm puzzled about the change to an unknown carrier. I prefer speaking to a representative rather than messaging.

I recently came across an interesting article on Forbes regarding Delta Airlines' Net Promoter Score compared to American Airlines and wanted to share my thoughts. When it comes to international travel to visit my grandkids, Delta ranks behind FinnAir and British Airways for me. For domestic flights, Delta is my go-to choice without a doubt. I fly frequently, and I believe Delta deserves a higher rating. I appreciate Delta's excellent service and fair pricing compared to other airlines. The comfort I experienced during my summer cross-country trip in Economy Basic made me feel like I was in the Business section of another carrier. Spirit Airlines is not an option for me due to a previous negative experience. I plan on reaching out to corporate, attention Ed Bastian, to express my positive feedback, and I hope my opinion can be included in their ratings. Thank you for the great service! Best regards, A. Hoffmann Chicago, IL

My husband and I arrived in Puerto Vallarta to celebrate our birthdays. Unfortunately, our luggage was left behind in LA. After being reassured it would be delivered by 5pm the next day, our bags were still missing. We were then informed they had been sent to China. This situation is particularly distressing for me as I require medication to prevent blood clots, and I am unable to find it in Mexico. This has severely impacted our vacation, causing me extreme emotional distress. We had hoped for a wonderful birthday celebration, especially since we flew first class. I am deeply disappointed in the handling of this matter by Delta Airlines, as it has tarnished my perception of the company.

Trip Confirmation: HG9K7U SkyMiles: [redacted] Thursday, September 12th Delta [redacted] Main Cabin (K) West Palm Beach, FL to Atlanta, GA Depart: 4:34pm, Arrive: 6:23pm Delta [redacted] Main Cabin (K) Atlanta, GA to Vancouver, BC Depart: 7:26pm, Arrive: 9:50pm Thursday, September 19th Delta [redacted] Delta Comfort+® (S) Vancouver, BC to Atlanta, GA Depart: 10:50pm, Arrive: 6:48am on Friday, September 20th Friday, September 20th Delta [redacted] Delta Comfort+® (S) Atlanta, GA to West Palm Beach, FL Depart: 8:16am, Arrive: 10:03am Unfortunately, my recent flights with Delta were quite disappointing. Flight Delta #[redacted] had issues with the air conditioning, making the journey uncomfortable. Additionally, the lack of assistance for my elderly mother, especially with the wheelchair and boarding process, was distressing. The "comfort class" seats were narrow and uncomfortable, exacerbated by sitting next to an oversize passenger. The unpleasant experience overall has left me dissatisfied, and I am seeking a refund. Your prompt attention to this matter is greatly appreciated. Sincerely, B.A. Molina (and D.A. Kimlicka)

I made a booking for a return flight from Jacksonville, NC to Bozeman, MT on October 3rd with Confirmation #HBQ877. After checking my credit card statement a few days later, I noticed that not only was my fare charged, but there was an additional $[redacted] Agent Fee. I contacted customer service and spoke with Matthew in Minneapolis. After being put on hold to transfer to the fraud department, I was redirected to someone else who suggested I contact my bank without providing any explanation for the additional charge. This experience has raised concerns about the computer security measures in place. If I do not receive a satisfactory response, I will consider using a different airline in the future. Despite being a long-time Delta customer and appreciating the friendly flight crews, the interactions with the ground crew and customer service have been lacking, particularly regarding a complaint filed about a flight change on September 3rd for which I am still awaiting a response. - Pamela G.

Hello Delta Customer Service, I recently upgraded seats for my upcoming flight on October 10th, flight DL [redacted], for myself (Malcolm Hamilton) and my daughter (Hailey Hamilton). Unfortunately, I made an error in the seating arrangements and ended up with seat 10A for myself and seat 13A for my four-year-old daughter, Hailey. I understand this mistake was on my end due to a swift upgrade without double-checking the seating. I tried to rearrange the seats myself but was unsuccessful. I kindly request assistance in securing seats next to each other to ensure my daughter's comfort during the flight. We are willing to move to different seats if necessary. If it's not possible to make the seat switch, I believe a fellow passenger may kindly help us out once we are onboard. I wanted to check with you first to address this in advance and avoid any unnecessary inconvenience. Thank you for your attention to this matter. Malcolm Hamilton

Hello, my name is Shriniwas Tilak, and my email is [redacted] or [redacted] I am from India. I had booked tickets for a trip from Atlanta to Boston and back with booking reference no GI55BU. Due to a medical emergency, I had to cancel my travel plans. I have received the cancellation confirmation. Unfortunately, I will not be able to travel to the US in the next 2 years. I am unsure about how to receive the refund after deduction of cancellation charges. As I am in India and won't be able to come to the US, how can I get my money back? My niece, Mrs. Prajakta Pillai, who is in the US, will coordinate with you for the refund. Her email address is [redacted]