Delta Airlines Customer Service Issues

Hello, My father's and my flight dates have been altered, and I would like to revert them back to the original schedule. I attempted to make this change online, but the system is trying to charge me extra for the initial flight, which seems incorrect. I possess email confirmations for the original bookings and notifications for the flight modifications. I am uncertain about what caused this issue with our flights, but I would appreciate it if you could restore the original itinerary. My SkyMiles number is [redacted]. Kindly rectify this error with the flight.

I appreciate your offer of assistance, but I have not yet accepted it. I realize I may have mentioned that my issue was resolved, but that is not the case. If someone has contacted you posing as me, they may be connected to individuals with malicious intent, potentially linked to influential figures in Bulgaria. However, this was not my doing. My issue is ongoing and pressing. Important Update: I have never had any prior or current reservations with your company.

Hello, I am reaching out to discuss a recent issue I have been facing with Delta Airlines. Despite multiple attempts to contact through phone calls and emails, I have not received any responses. I initially called Delta to inquire about changing my return flight date, as I had purchased additional insurance. To my surprise, I was informed that the insurance did not cover flight date changes but was only for specific circumstances like flight cancellations or hospitalization. During the call, after a prolonged hold, I requested the cost difference for changing my flight but was unable to receive an immediate answer. I asked the representative to email me the information as my phone had limited minutes. Unfortunately, no email was received by 4:00 pm that day. I followed up with an email explaining the situation, but it has been two days with no response. I am currently in Belgium with accommodation until October 21st and would like to return to the USA by October 22nd instead of the original return date of November 26th. The situation is causing me stress, and I am financially unable to stay an extra month abroad. I kindly ask for a prompt and thoughtful response. Thank you for your attention to this matter. Sincerely, L. Cassini

Good evening, There seems to be an error in the email addresses entered. The correct emails are carleenburey@gmail and [redacted] Please note that "carleen" has been misspelled with a "p." The tickets need to be sent to these two email addresses. Seats are needed for Carleen Burey, Samantha Burey, and Samuda Burey, and we wish to be seated together. The flight is scheduled for departure at 12 p.m. on November 14th from Norman Manley International Airport in Kingston to Atlanta, Georgia, USA. The flight is non-stop.

I am feeling quite anxious as I have yet to receive a response from Delta. Despite making numerous attempts to contact them, I have not heard back. When I called, I was surprised to learn that the insurance I purchased does not cover flight date changes. I inquired about the cost difference to change my return flight date to the USA earlier than planned. Instead of receiving an immediate answer, I was asked to wait while the representative checked. Due to using a prepaid sim card, I requested an email with the information, which was promised but never arrived. After reaching out via email two days ago, I have received no reply. I am currently in Belgium with accommodation until October 21, and I urgently need to return to the USA by October 22. My original return date is November 26, but staying longer is not financially feasible. I hope Delta can address this situation promptly. Thank you for your attention. Sincerely, L. Cassini

I've booked tickets for myself and my two children, one 17, and a 1-year-old in lap. I noticed my baby's name is incomplete on the itinerary, and the Delta app only shows two passengers instead of three. My confirmation number is GDRGKX. I'm confused as all three of us should be traveling. The passengers are Melisa Sheree Clarke-Thompson, Raheem Wayne Daley (17 years old), and Riashaye Antoneek Thompson (1 year and 7 months old). It seems like her middle name got cut off. I'm unable to access help via phone, so kindly review this issue.

I have not been able to establish contact with you yet using letters like this. Please use [redacted] to reach me. I am currently in London, specifically in Feltham with the address TW13 4 EX. My name is George Papazoff. I arrived in Stanstead, London on 09.10.[redacted] via Ryanair. If you are considering traveling to the USA, I currently do not have the funds or an entry visa. Yesterday evening, someone from Tokyo attempted to reach me, but it was challenging due to my internet connection, which is not mine, and the presence of various individuals from Bulgaria monitoring our communication. I plan to open my account at Barclays, but it is currently blocked. The sort code is [redacted]. I do not have any banking or other related documents to present to the Money Advice Service in the UK as I am currently without funds. If possible, please assist me. Papazoff Regards.

I purchase first-class Delta flights to avoid the hassle of checking my carry-ons. Unfortunately, the flight attendants on my recent flight from Reagan Airport in DC to ATL did not check before taking my bag. The overall customer service was lacking, with rude attendants and a general indifference towards passengers. This experience was disappointing, and if I cannot retrieve my carry-on in Atlanta, I will consider not flying with Delta again. I am a frequent business traveler and also book flights for my father, a Gold Medallion member. My name is Kathleen Ward, and my father is Stephen Ward. Today is 10/17, and I will be landing in ATL at 1:56 pm. I have my bag claim sticker and request my carry-on to be removed from the plane. If necessary, I am prepared to share my experience with Delta with my contacts and on social media to inform other business travelers to reconsider booking first-class fares with the airline.

I recently booked a flight using Opodo with Delta Airlines from Amsterdam to Toronto under my husband's name J. Fransen. Initially, our flight was planned to depart Amsterdam for Boston and then proceed to Toronto, arriving at 18:30. However, our itinerary has been changed, and now we are set to leave Boston at 18:30. The lack of information and assistance has made this situation frustrating. In Amsterdam, check-in was with KLM, so they were unable to provide details. In Boston, we were informed that we would be flying with WestJet, a partner airline. The extended stopover was unexpected, and better communication between KLM, Delta, and WestJet would have been appreciated. We found out that the 16:00 flight was canceled only after speaking with WestJet, who mentioned an email notification sent out on Saturday. I hope to receive a response regarding this matter soon.

Ticket Number: ‪[redacted][redacted]‬, TK5ES6DL DL14, Atlanta – Frankfurt on Thursday, October 17, [redacted] Dear Sir or Madam, During the above-mentioned flight with Delta Airlines from Atlanta to Frankfurt, the seat assigned to me, 34C, was defective. The backrest could not be securely fastened and had no anchoring. This was not only very uncomfortable during the 8-hour flight but also had a lasting damaging effect on my back. Even today, two days after the flight, I am experiencing pain in the lumbar area. Unfortunately, the flight attendants I mentioned this to did not even attempt to find or offer a solution. They did report the defect, but it did not change the immediate situation. They bluntly suggested that I could switch seats with my neighbor. This was not only inappropriate from my perspective but also my neighbor's. It is not acceptable for any passenger to have to endure a long-haul flight in a defective seat. While the aircraft may have been full and no alternative seat was available, there were seats available, for example, those of the flight attendants, that could have been offered. It would have been a proper and important gesture to at least inspect the seat closely and attempt to improve the situation. What can I do? Kind regards, Dr. Sabine Hamann

I recently made a booking for a Delta flight from London Heathrow to New York John F. Kennedy Airport and back, with confirmation number G66KJ5. I plan to fly to visit friends in New York and bring my guitar back to the UK safely for my work as a musician. I selected Delta based on the reputation of being guitar-friendly, especially since the [redacted] agreement with the American Federation of Musicians. I am hoping that the airline will permit me to bring my instrument on board and store it in an overhead bin or any other suitable space. I am hesitant to check in my delicate guitar. The guitar, inside its case, measures 43 x 18 x 6 inches. I have reviewed the Carry-on Size Restrictions on your website and noticed the 45 linear inches limit for baggage, but it mentions an exception for small musical instruments that can fit in the overhead compartment. Can you please confirm if Delta will assist me with this request and allow me to bring my guitar on the plane? This is very important to me. Thank you, J.R.

During my recent trip from San Francisco to Seattle, I experienced significant delays causing me to miss a concert due to a 3+ hour delay. The airport attendants' attitudes during this time only added to the inconvenience. On my return flight from Seattle to San Francisco, I faced a distressing situation with a special services representative who questioned the legitimacy of my service animal, making me feel extremely uncomfortable and violated. Despite her challenging questions and rude behavior, I complied to avoid further delays, even though she seemed uninformed about proper procedures. Her offensive comments and behavior, including questioning my choice of training and embarrassing remarks, were unacceptable. I am reaching out to customer service in the hope that this type of experience is not common with Delta, as it was distressing and disappointing for me.

I purchased the ticket on Sunday and was informed that I had 24 hours to make changes. Yesterday, I needed to extend the trip to Jan 21, [redacted] after discussing with my business partner. The website www.delta.com was inaccessible, and customer support was unable to access the ticketing system to assist me within the 24-hour period. After contacting them again today, I was connected to a helpful representative who was able to modify the ticket for the same fare, but with a $[redacted] ticket change fee. I believe that I should not be held responsible for Delta's technical issues preventing me from making the change within the required time frame. The website is still down, further complicating matters. I kindly request Delta to reconsider the additional charge due to the circumstances. I would appreciate a refund of the $[redacted] penalty or a voucher credit for my next travel plans.

I am prepared to escalate this matter if no resolution is reached. My son attempted to book a flight from Seattle to Melbourne, Australia. Following the input of all necessary details and seat selection, the system indicated that it was unable to process his card. However, the payment was deducted from his account and held for 7 days. Last night, when he tried to rebook the same flight priced originally at $[redacted] roundtrip, it had increased to $[redacted]. Despite our efforts to secure a more affordable option, we have been unsuccessful. He was initially scheduled on a flight departing Seattle on December 29th and returning in March. I urge you to address this promptly as we are puzzled by the 7-day delay in refunding the amount to his account. Our attempts to communicate with a representative directly have been fruitless, leaving us with email as the only option. Please provide a swift response.

We are going on a transatlantic cruise in September [redacted]. We made airline reservations through the cruise line for a one-way ticket to London from JFK on September 5th with Delta departing at 10:15 a.m. Our plan was to drive to NYC the night before to stay a few days after the cruise to tour NYC. After booking a NYC flight to London, we changed plans to fly round trip from Charlotte to NYC. We booked to fly from Charlotte to NYC on September 5th at 6 a.m. and back to Charlotte on September 25th. I have two questions. Can Delta link the flights so our bags can be transferred to the London flight when we arrive in NYC on the 5th? Additionally, if our Charlotte flight is delayed, will Delta arrange a later London flight since they are all Delta flights? Thank you, Gail S.

Last night, I had an experience trying to get on an earlier flight from ATL to JAX that I had standby for. I originally flew from Portland, Oregon and had called the day before to be placed on the standby list. When I arrived at the gate, the agent informed me I was not on the standby list despite having an email from Delta confirming my placement. The agent was not cooperative initially but eventually offered a seat. I reached out to the Platinum desk, confirming I was on the list. The situation got resolved, but I was puzzled by the disagreement, especially considering my frequent flyer status. The flight was on Nov 7 at 9:45 p.m., with two agents present, one being Hannah who was kind, and another agent who was unhelpful and rude. - Sherry R., DL FF # [redacted]

Good morning. I am sharing details of an incident from October [redacted]. I am unsure how this occurred and have not publicized it. While I have legal representation, I am reaching out personally in hopes of a simple resolution. Dealing with a lot of stress, I seek to avoid complications. In brief, my 14-year-old son traveled to Alaska unassisted and without photo ID despite being on a 'no fly' list and subject to travel restrictions. This situation could have been avoided had proper procedures been followed. I possess the police report and flight information. Contact me directly at [redacted] if needed. Kindly review this information. Thank you.

Due to unexpected family circumstances, we unfortunately cannot utilize our two tickets to Chicago for this weekend. My in-laws are both hospitalized, inhibiting our travel plans to visit our son after 4 long years. We are unsure of a future travel date and seek guidance on obtaining a credit for our current tickets. We are hopeful for your assistance in this difficult situation. Thank you for your understanding and support.

I trusted Delta to fly us to INDY for my kids' band performance at Lucas Oil Stadium. Despite arriving 10 minutes early in ATL, I missed my connecting flight. Despite being a loyal GOLD FF flyer, the service was disappointing. Delta charged me $[redacted] for a hotel, only covering $16. Missing the event and being a day late was frustrating. How can we be compensated for this inconvenience?

Hello Delta Customer Service, I want to share my recent experience on flight DL2339 from Boston to MSO via Minneapolis-St. Paul on November 12, [redacted]. Unfortunately, we faced a nearly 2-hour delay on the tarmac which caused me to miss my connecting flight. Although I received a reduced hotel voucher, upon calling, I was advised to find accommodation on my own due to high call volumes. Despite the inconvenience, I managed to secure a hotel for the night. I was impressed with the prompt rebooking of my flight for the next day and the assistance I received in Minneapolis. Although the unexpected hotel stay incurred a cost of approximately $[redacted], I am grateful for the support of the flight attendants and the efficiency in arranging my new ticket. I appreciate the overall positive experience with Delta, and I would like to express my gratitude for ensuring my safe journey home. Thank you, Shana K. Brazil