My son and daughter-in-law flew from LAX to SAT on ** Dec ** and one bag failed to arri...

GetHuman1827353's customer service issue with Delta from December 2018

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The issue in GetHuman1827353's own words
My son and daughter-in-law flew from LAX to SAT on ** Dec ** and one bag failed to arrive. They were told it would be delivered to my home at * PM, same day.**The bag was not delivered as promised, and we all went to bed. At * AM on Christmas Day, in the middle of the night, the phone rings, and your guy says he's ** mins away from our house.**I understand lost bags--it happens. But I can't imagine why any sane person thinks it would be proper to disturb someone's sleep on a Christmas morning to deliver a lost piece of luggage. I got up, got dressed, drove to our neighborhood's gated entry, signed for and took the bag. What a pile of BS. **This was stupid, inexcusable and the height of awful customer service. I don't fly Delta, and I never will in the future.

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Delta

Customer service issue
Reported by GetHuman1827353
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3870 others
0 customers following this

Timeline

GetHuman1827353 started working on this issue
Dec 25th, 2018 4:01pm

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