Delta Airlines Customer Service Issues

I'm heading to NYC with my wife for our honeymoon in March. We chose the best flight times that suit our schedule and paid for our flights. However, when I attempted to select seats, I was unable to do so. It's essential to me to sit with my wife during this special trip, not next to a stranger. Could you please help me change our seats so we can be together on our journey? Thank you for your assistance. Best, Chase Weatherly Delta Confirmation #: GZR3OE

In March, my family will be flying from Atlanta to Beijing. My husband, a permanent US resident with a Belgian passport, will need a visa for China. As for me and my four kids, we hold American and Tongan passports. Although Tonga and China signed an agreement allowing Tongan passport holders visa-free access for up to 30 days, this info isn't updated on the Chinese consulate's website. My concern is whether we might face any issues at the Delta counter due to this discrepancy. Despite having our US passports, we plan to use our Tongan passports for entry and exit in China. If the Delta staff isn't aware of this agreement, who should they contact for clarification? This is crucial as obtaining visas could cost us an extra $[redacted]. Thank you for any guidance!

I had a flight from Edmonton, Canada to Hong Kong with a layover in Seattle and Beijing on December 31st. Due to a cancellation, I was rebooked on an Alaska Airlines flight to Seattle. Although I reached Hong Kong on time, my checked bag did not arrive. Despite various attempts to locate it, I have not had any luck. I filled out a baggage claim in Hong Kong, contacted Delta in Edmonton and Beijing through email and phone, and visited the Jardine Aviation Office in Hong Kong multiple times. They mentioned that my bag was still in Edmonton on January 02, [redacted]. I believe my bag might be in Seattle and provided a photo of it to assist in the search. I hope to hear back from a baggage supervisor soon. Thank you. Leon Tkachyk

Hello, I'm Sharon Whitley. My 14-year-old daughter, Avery, underwent a hip replacement in St. Louis in October, resulting in frequent flights for follow-up care. I recently booked our upcoming flight through Orbitz, a departure from my usual Delta app routine, seeking convenience in packaging flights, hotels, and cars. However, I'm regretting this decision now. Avery requires handicap accommodations as she navigates on crutches and can't manage stairs or long walks, still unable to bend her hip at a 90-degree angle post-surgery. I intended to upgrade to Delta's Comfort seats with extra legroom for her comfort, but I've discovered I can't modify the booking. To add to the challenge, I inadvertently scheduled our flight for February 3 at 7 PM in Atlanta, GA, coinciding with the Super Bowl – a crucial time for our family. Additionally, Avery has fallen behind in school due to missing six weeks during her recovery. In hindsight, I would have aimed to travel during her school holiday on February 17th-19th to minimize her absence. This year has tested us greatly, but it's also brought a new perspective to my daughter's life. I'm unable to bear the financial loss of the $[redacted] flight. Any assistance you can provide would be immensely appreciated. Thank you, Sharon Whitley Orbitz Itinerary: [redacted][redacted] Email: [redacted]

After my recent travel experience with Delta Airlines in early December, I have been receiving emails asking for feedback which I am finally taking the time to provide now. On December 1st, I was scheduled for Delta Flight [redacted] from BOS to MSP with a connecting flight to SLC on Flight [redacted]. Unfortunately, due to delays, I missed my connection despite the plane still being at the gate. As a retiree from American Airlines, I was surprised that no announcement was made on the arriving flight to hold passengers for connecting flights to deplane first. After an overnight stay, I tried again on December 2nd with Flight [redacted] to SLC, which was significantly delayed. The multiple delays and eventual diversion to Twin Falls due to sudden weather conditions made for a challenging journey. Needless to say, my first experience with Delta was not ideal, and first impressions do matter. - Martha Nixa

I experienced a series of unfortunate events on my flight from Detroit to Seoul. Flight [redacted] on January 22 had to return to Detroit due to a medical emergency and was later canceled because of icy conditions. Despite receiving a hotel voucher, I couldn't use it as the hotel was fully booked. The TSA line was too long, so I ended up sleeping on the baggage area floor. The next day, after numerous delays, the flight was canceled again due to crew timing out after de-icing the plane. We finally departed the next day and arrived in Cebu, but my son and I are missing our luggage on Korean Air, affecting our plans and attire for a family reunion. I am disappointed with the situation and the inconveniences caused. My name is Mila Labor Ma, and my son's name is Marson Ma. I hope to resolve this matter promptly.

I flew from Nashville to Erie, but the flight was delayed due to various issues such as a missing crew and the need for gas. Maintenance problems further delayed us, and eventually, we had to wait for de-icing and for someone to move the plane on the runway. This lack of communication and series of Delta-related issues made for a frustrating experience. I arrived in Erie much later than anticipated, affecting my work and class schedule. I am requesting a voucher for a future flight to Nashville as compensation for the inconvenience. You can reach me at [redacted] or [redacted]. Thank you. Cindy Y. G.

I am disappointed to have to contact you this way, but I have exhausted all other options. I contacted Delta Customer Services at 1-[redacted] and was then directed to call 1-[redacted]. Mr. Rico suggested I should be compensated and transferred me to Ms. Anna, who then redirected me to 1-[redacted]. My daughter experienced flight delays and cancellations, requiring new travel arrangements from Bermuda to JFK airport in New York. Despite being advised by the airport staff to arrange a hotel and seek compensation from Delta, Ms. Stacy claimed I was not entitled to compensation for the expenses. I am seeking reimbursement of $[redacted] as per Delta's policy which states they would refund hotel expenses up to $[redacted] per night if a contracted hotel is not available. Due to health reasons, driving at 1:00 a.m. after a long wait was not safe for me with the side effects of my chemotherapy medication. I paid $[redacted].37 for a hotel room, but I am only requesting the allowed $[redacted] reimbursement. Thank you for your attention to this matter. Sincerely, M. Mitchell C. Mitchell [redacted] Wheatleys Pond Road Smyrna, DE [redacted] [redacted]

I would like to express my gratitude to Delta for the exceptional customer service we experienced at Sea-Tac International Airport. The team member who assisted us exceeded all expectations, demonstrating excellent job knowledge and accuracy. The Delta representative was welcoming, friendly, and maintained great eye contact throughout our interaction, creating a stress-free environment that made Gary and me feel valued. This outstanding service has convinced us to choose Delta as our preferred airline, and we have already shared our positive experience with neighbors and family, leading to bookings with Delta. Unfortunately, Gary’s passport was lost or stolen, preventing us from boarding our connecting flight to Cabo, Mexico. We are hoping to receive assistance in applying the unused credit towards our next flight in March [redacted]. For further communication, please reach out to me, Karen Bianchi Sauer, at [redacted] or [redacted]. Once I locate my phone, I will be available to return your call promptly. Thank you, Karen Bianchi Sauer and Gary Ruffcorn

Dear Delta Air, Upon arrival at Narita Airport, Japan from Singapore on flight DL166, my travel plans were disrupted due to a nearly 4-hour flight delay. This delay caused us to miss our connection to Osaka using the pre-purchased JR Pass, leaving us stranded with no available accommodation at Narita Airport. A Delta staff member at Narita Airport provided us with a notice regarding the flight delay and instructed us to rebook the train to Osaka and make a claim via the Delta website. I would appreciate guidance on how to proceed with the claim process and request all necessary booking details for the claim submission. Thank you.

I am reaching out about my lost baggage with Delta. I contacted them yesterday, February 8th, and was assured it would be delivered within six hours, but no one arrived or contacted me. The baggage was lost on a flight from Naples, Florida to Minneapolis, MN on February 7th. The baggage claim number is [redacted]. I kindly request an update on the delivery of my navy blue canvas suitcase, medium-sized with wheels and two external zipper pockets. It has a white ID tag featuring my address at [redacted] Windsor Road, St. Cloud, MN [redacted]. If needed, the suitcase can be left at the front door if no one is available. I am in urgent need of these items, please contact me at [redacted]. Thank you, - A. Brenner.

I spent over $[redacted] on a first-class upgrade, only to have a disappointing flight experience. Despite the friendly flight attendants, the journey was disrupted by two passengers arguing loudly throughout. To make matters worse, my connecting flight was delayed until the next day, causing me to lose the first-class experience I had paid for. As a loyal SkyMiles member, I seek a full refund from Delta for the inconvenience. I had work commitments that were hindered, and the unexpected hotel expenses of $[redacted] were an added burden due to the flight delay extending into the following day. This situation, in my view, amounted to a cancellation, not just a delay. Considering the hotel costs, dining expenses, and the unsatisfactory first-class trip, I am requesting a refund for the total amount. My code for this experience was GETFM2.

My father's flight from Florida to Toronto has been delayed by at least four hours. He purchased his ticket on Expedia with no changes allowed as he is on a fixed income. Although he originally agreed to these restrictions, the delay now requires him to change his return flight to Florida to meet insurance requirements. The delay was caused by issues with Delta airline and not by weather or the airport (a third party). It feels unjust that he will have to incur expenses for this change compelled by the airline.

I wanted to inform you that my flight, [redacted] from Seattle to Atlanta, has been delayed which may cause us to miss our connection to Jacksonville. Our confirmation number is HKM860 under Robbin and Norman Randall. In the event that we can make the connection, I kindly request assistance in providing a driver and cart to take us to the connecting gate, considering we are seated in row 45. If we do miss the connection, please arrange for the next available flight. In case an overnight stay is necessary, I would also appreciate assistance in arranging accommodation and transportation. Thank you for your help.

After waiting at the airport for 5 hours for a plane that never arrived, I was continuously told it was delayed by 30 minutes due to being in a hangar. Frustrated, I approached an agent who seemed clueless as she failed to get any clear answers from Ops. Feeling upset, I decided to leave the airport and go home. This ordeal caused me to miss my uncle's retirement party in Seattle that I had prepared for by hiring a nanny and parking. It's disappointing to realize there might not have been a plane scheduled from the start, leading to a wasted day.

I am writing to address a recent customer service issue I have experienced with Delta Airlines. As a loyal Diamond Skymiles member with nearly two million miles flown in almost 20 years with Delta, I rarely voice complaints. However, I faced a significant problem on my flight from JFK to Brussels on January 14th at 7:30pm, where a mechanical issue caused a lengthy delay which resulted in a flight cancellation. Having paid $5,[redacted].93 for my Delta One cabin ticket, I missed a crucial conference presentation in Belgium due to the rescheduling on a flight to Germany. I submitted a reimbursement request for $[redacted].31 for my cab rides and a "no-show" charge at the hotel where I couldn't stay due to the flight disruption. Despite multiple email exchanges with Delta's customer service team, they have failed to address my simple reimbursement request promptly. Their reluctance to reimburse me for expenses incurred due to their mechanical issues, like the taxi tolls and gratuity, totaling $28.71, is disappointing. My loyalty as a premier customer seems undervalued, and I am considering escalating this matter to CEO Ed Bastian. I also experienced a similar mechanical delay on a recent flight from LAX to JFK on February 8th, which further exemplified Delta's struggle with aircraft maintenance.

I want to express my gratitude for the exceptional service I received from the Monroe LA airport staff, especially Kristy and Kayla. They went out of their way to assist me when my flight was delayed, risking me missing my connecting flight to see my son in the military, whom I only have 48 hours to visit before he leaves for a year. They helped me with seating closer to the exit, handling my bags, and reassuring me about making my connection. They even informed my next flight about the delay and arranged a backup plan for me. I am truly amazed by their outstanding help. It's rare to experience such dedicated service today. Thank you, Delta, for maintaining high standards. I have been a loyal customer since I was young. Have a wonderful evening.

My spouse and I experienced a very uncomfortable flight from MSP to SAT on February 9th on DL [redacted]. The plane was excessively hot and smelled unpleasant. To add to our discomfort, we were informed that there was no running water onboard. This negative experience continued on our return flight, DL3723, on February 13th. A sensor issue caused a two-hour delay, leading to confusion among passengers with limited assistance from Delta staff. The overall service on both flights was disappointing, culminating in a wasted day, additional expenses for parking, kennel fees, and extra meals. We felt let down by Delta and believe a refund for both flights, reimbursement for kennel costs, parking fees, and meal expenses is fair. This mechanical problem inconvenienced passengers, leading to our frustration and dissatisfaction. It is unfortunate that after being loyal customers, we faced such a situation. We hope Delta will address these issues to preserve the trust of its customers. Thank you for your attention. Respectfully, B. and M. Delano.

I encountered numerous issues with my reservation and boarding pass. Despite confirmed seat 23F, I was assigned 46E without a reclining function, located between toilets. Unable to rest or enjoy in-flight entertainment due to malfunctions. Upon arrival in Brussels, my luggage was left in Atlanta, delivered on Sunday, despite being in Brussels since Friday. Disappointed in Delta's performance, facing reoccurring problems. Disheartened and hope for a smoother return trip on February 25 with Air France flight [redacted], managed by Delta. Fred H.

I was transferring from flight DL [redacted] to DL [redacted] on February 21, [redacted]. During the security check, I placed my computer in a bin and my bag went through the scanner first. Security then searched my bag after looking at my car keys. I forgot to retrieve my computer and only realized it upon reaching LAX. Despite contacting Korean Airlines in Los Angeles and Lost and Found in ICN (Seoul), I have had no luck finding it. I have left my contact details with them but have not received any updates. I am hoping a Delta representative in Korea can assist me. The gray HP laptop has an NMCI label and unclassified sticker on it. You can reach me at [redacted] or by email at [redacted].