Delta told me my sons ticket was refundable and now they say it’s not.

GetHuman1047310's customer service issue with Delta from August 2018

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The issue in GetHuman1047310's own words
I am writing for my son who is **. I booked this ticket and called to cancel it when I called I specifically asked if there was any penalization for the cancellation and they said no. I asked how it would be refunded they said ti would be a credit under the ticket number. I asked this question several times before I canceled the ticket. When I tried to use the credit It said funds unavailable. Today I called the ********** number and I had the most disturbing conversation with a man who said his name was John. He was laughing and rude the entire conversation and asked why I should think I should get money back if I canceled the flight? When I told him It was suggested to me that I call by a friend who writes a travel website and writes for the wall street journal and new york times he was ruder than before. I asked him his name and he said, John. and I said can I get your id number or last name he said I am sorry we aren't allowed to give out that information???? Really I said I would have to believe there is more than one John at Delta and he said I am John from Salt lake city and he and his coworkers proceeed to laugh hysterically as he told me this. I then said I am asking again for your last name and he said fine if you must its Solacd when I told him I was going to be taping the rest of the call he abruptly hung up. I have never been treated so rudely. We have been flying jetblue for years and just recently decided after reading reviews of Deltas service that we would like as a family of * to switch over to Delta and to get a Delta credit card but after today I am questioning that. I have now lost a travel voucher of $*** and an hours of work time dealing with Delta. To put it mildly, I am not happy. I understand companies are outsourcing their work to other countries now but to have to deal with this for your customers is beyond frustrating. Their is often a language difference which I believe is why I lost out on $*** and to be treated the way I was today would put off any consumer.
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Delta

Customer service issue
Reported by GetHuman1047310
Aug 28th, 2018 - 4 mons ago
I have an issue with Delta too
Fixed
Seen by 7 customers so far
Similar issue to 2066 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth
Timeline
GetHuman1047310 started working on this issue
Aug 28th 5:05pm
GetHuman1047310 indicated the issue is not fixed yet.
Aug 29th 12:30am
GetHuman1047310 indicated the issue is not fixed yet.
Aug 29th 8:40pm
GetHuman1047310 indicated the issue is not fixed yet.
Aug 31st 11:24pm
GetHuman1047310 indicated the issue is not fixed yet.
Aug 31st 11:25pm