Delta Airlines Customer Service Issues

I recently took a first-class flight from JFK to HNL, and out of the four flights, three didn't justify the first-class expense. The only difference for one leg was a larger seat from SLC to HNL. The flight on the A330 met my expectations. I have accumulated over 1 million miles with my 4 Delta Amex cards. Comparing this experience to JetBlue Mint, I must admit it fell short. In contrast, flying Lufthansa makes me feel like a king. As a business owner, I dislike sending negative feedback, but I'm disappointed with this trip.

I will be flying from Hong Kong to Seoul on Korean Air KE [redacted] on December 19. I will then be transferring to my Delta Flight DL [redacted] to Seattle on the same day. Korean Air has assured me that transferring the bags will not be an issue since they are partner airlines. I would like to confirm with Delta Airlines that I can check in from Hong Kong or that there is a transfer desk at Incheon Airport in Seoul. Due to the current Covid rules in Korea, I am unable to go through immigration but can proceed with the transfer.

I flew with Korean Air from Hong Kong to Seoul on KE [redacted] on December 19, and then transferred to DL [redacted] to Seattle on the same day. Korean Air assured me that transferring bags to Delta, their partner airline, wouldn't be a problem. After chatting with Delta, they confirmed that online check-in for the Seoul to Seattle flight from Hong Kong should work smoothly. I just want to make sure this information is accurate, or if Delta has a transfer desk at Incheon Airport in Seoul so I can avoid going through immigration again to check-in (which I cannot do under current rules). Thank you!

Name: Jeffrey S. - SkyMiles #[redacted] - Confirmation #: GRWS2G - ISSUE: I had to cancel a flight in July [redacted] due to Covid concerns. The flight was advertised as flexible with flight credit, not refundable. I planned to use it for future Delta flights. However, the flight was not credited to my SkyMiles account. Now, I need to book a new flight and $[redacted].55 in credit from the original ticket price is missing. I aim to have the missing credit applied, book a new flight, and keep the remaining balance for future use. Thank you!

I need to modify my current Delta reservation as the airline made changes that are inconvenient for me. I have a trip confirmation with code GWTA44 booked for Robert and Elizabeth Davies. Our flight is from Tucson to Ft. Lauderdale, aiming for a noon arrival the following day. Departure is March 22 with a return on April 2. If Delta economy premium is an option, we'd prefer that. Our frequent flyer numbers are [redacted] and [redacted]. Any assistance would be greatly appreciated. Thanks, Elizabeth Davies.

I traveled from Amsterdam to Cali with connecting flights in Atlanta and Bogotá with KLM, Delta, and LATAM. My luggage did not arrive in Cali, and I have a claim with LATAM under the name Sanchez, reference CLOLA26392. Delta Colombia has been difficult to reach regarding my missing bag. I am seeking updates on my luggage tagged as KL587248. Thank you.

Due to the travel restrictions related to Covid-19, I need to take a Covid-19 test before my flight departing from Switzerland. Despite being fully vaccinated, I must comply with the regulations. My flight is scheduled for Monday, February 21, [redacted], at 1 pm local time. I have already scheduled a PCR Covid test in my town for Sunday at noon, the earliest available option on a Sunday. I hope that the test results will be available in time for my Monday flight; however, I am considering if it's possible to reschedule my flight from Zurich Kloten Airport to Tuesday, February 22, in the evening. I appreciate any guidance on this matter. Thank you.

I am seeking assistance in locating my lost bag. The baggage reference number is PSCDL28908. I was informed at the airport that the bag would be delivered to my current location in Spokane, WA, but the online tracking shows it was sent to Pasco instead. This has caused me confusion and inconvenience. I am leaving for Yakima tomorrow and cannot spend my time chasing after my bag. Please ensure it is delivered to: [redacted] W Park PL Spokane WA [redacted] USA If it cannot be delivered tonight, I will be departing for Yakima in the morning. Please contact me urgently at [redacted]. It is important that I receive my medications promptly. I have not received any communication from Delta and have been waiting on hold for nearly an hour, which is frustrating.

I have been trying for two days to change the passenger name. When I purchased my flight ticket with booking reference UIS9Q7, I was asked to provide an email address, and I used my personal email. However, my ticket now shows my nickname "Eve Méndez" instead of my full name "Ivelisse Mendez de Jesus." I have attempted to contact all the airlines for assistance, but nobody can provide me with a solution. My flight is departing soon, and I am in serious trouble.

Dear Sir and Madam, I recently made a flight reservation from Frankfurt, Germany to New York from December 7, [redacted] to December 18, [redacted]. I have received my first vaccine dose in Germany due to a prior COVID-19 infection, and I am aware this may not be recognized in the US. Despite having a doctor's clearance to fly and initial approval, I was eventually denied boarding. I kindly request to reschedule my flight. On December 18, I hold a return ticket that I cannot use until I complete my full vaccination, which I have now done. I received the second dose on December 7, [redacted]. I wish to modify my travel dates to depart from Frankfurt to New York on December 22, [redacted] (direct flight) and return on January 2, [redacted]. Could you please advise on the steps to rebook my flights? Thank you for your assistance. Best regards, Paruar Bako

I have a flight scheduled for Monday, but I'm unable to access the airline's website. While the site appears to load, a message at the top states that the service is inaccessible, and none of the features are responsive. My attempts to reach the airline via phone have also been unsuccessful. If I'm unable to check in online, should I simply go to the airport on Monday morning instead? It's puzzling why I'm unable to reach anyone for assistance. I've had a smooth experience contacting American Airlines for my return flight. Could you please provide guidance on what I should prepare before heading to the airport? My reservation number is F8D7V5.

Hello, I have only received the first dose of my Covid-19 vaccine and I am unable to board a flight from St. Maarten to New York on December 20, [redacted], due to CDC requirements. My ticket number is [redacted][redacted]. My family members are traveling, but I need to change my flight to a later date when I will be fully vaccinated. Thank you for your help. Regards, Kendrea Case Gordon

Hello, I have only received the first dose of the Covid-19 vaccine. According to CDC guidelines, I must be fully vaccinated before entering the US from St. Maarten. My ticket number is [redacted][redacted], and my travel dates are December 20, [redacted], to January 2, [redacted]. I am inquiring if it is possible to reschedule my flight to a later date when I will be fully vaccinated. Thank you, Kendrea Case Gordon

Delta flight confirmation code GLTSAV, Itinerary number [redacted][redacted], for Carol McLaughlin. I would like to inquire about the cancelation of my return flight DL6935 from LGA (LaGuardia) to YYZ (Pearson) due to the changes by Delta at the last minute amidst the current Omicron situation. I had a 6 1/2-hour layover which I decided to avoid. I booked an airport limo to return home from Toronto. When I tried to cancel the connector flight at the LGA Delta check-in, they were unsure how to proceed and suggested contacting Delta later. I would appreciate information on refund or credit options. Thank you for your assistance in this matter. Best regards, Carol.

I will be traveling on the 22nd of December with confirmation number HBL645. This will be my first time flying as a student. I am curious about the allowance for excess baggage for students. If none is permitted, I would like to purchase extra baggage. Please respond to me at [redacted] or [redacted] I have attempted to contact your customer service multiple times without success. I would greatly appreciate your prompt assistance. Thank you. -Nikita K.

I received two COVID-19 vaccinations for my trip to Colombia, but only one is showing up in the system. I'm trying to reach out to the Walgreens in Marina Del Rey on Lincoln and Washington in California, where I got the second shot, to update my records for travel. I missed my flight and need full airline credit to return home with the same airline. I need urgent assistance with this matter. My flight was scheduled for 12/20/[redacted] at 11:55 from LAX with flight #AM649. My reservation number is #HPIONK under the name Juan Castillo.

I purchased a Delta Airlines air ticket this evening and need to add my Skymiles # and Global Entry # to it. My name is Ifeanyi Nwaka, the confirmation # for the ticket is H4QFRH. My Skymiles # is [redacted] and my Global Entry # is [redacted]82. I kindly request to have these numbers included on my Delta Airlines air ticket. Thank you!

On December 24th, I will be flying from Bologna to Boston with my husband via a layover in Amsterdam. This morning, I completed my contact tracing form successfully. However, when I tried to fill out the form for my husband, Jacobus Johannes Marie Ten Hacken, I received a message saying the information did not match their records. I am sure the details I entered were correct as I have his e-ticket information. I am now wondering if my husband will be able to fill out the form at the airport instead. Thank you.

I purchased a ticket for M. Unger and mistakenly entered the wrong email address. I do not have the confirmation number. Could someone assist me in retrieving the booking details? The departing flight is scheduled for Saturday, January 29th, departing at 1:37 PM from Winnipeg James Armstrong Richardson International Airport (YWG) to Minneapolis−Saint Paul International Airport (MSP) at 3:11 PM on Delta flight DL [redacted], Economy class on an Airbus A319. Thank you.

I am disappointed with the service I received from Delta Airlines during my recent flight from LGA in NYC to ORH in MA. Initially scheduled for 3:20, I was notified of a delay to 4:15 at 12:10, only to receive another message at 3:16 reverting the time back to 3:20. Despite being at the airport, I missed the flight as it had actually departed at 3:15, conflicting with their messages. This led to a 9-hour ordeal where I was rerouted to a different city without any compensation or assistance to reach my intended destination. The lack of support or refunds from both NYC and Boston staff members left me feeling frustrated and unheard. Delta Airlines must address this situation and take responsibility for the inconvenience caused.