Delta Airlines Customer Service Issues

On June 21st, I had a flight to Orlando, Florida scheduled for 10:27 am. Despite checking in and paying for luggage the night before, I encountered issues at the baggage check-in around 9:47 am. Due to delays and being unable to check in my bags in time, I was directed to rebook my flight, costing $1,[redacted].40 for my family and me. Unfortunately, the previous ticket fees of $[redacted].37 paid in May were not refunded. After facing multiple challenges, with incorrect boarding passes and a delayed luggage retrieval, our trip was marred by Delta's mishandling of the situation. The deductions from my account, including an unauthorized charge, have put me in a difficult financial situation while on vacation. I am requesting a full refund of $1,[redacted].77 for the inconvenience and stress caused by Delta Airlines during what was supposed to be a joyful vacation for my daughter's birthday.

I booked first-class flights today for myself and my mother with Flight confirmation #GXZGNA. I am passenger #1, Jennifer A. Brehl, and my mother is passenger #2, Sandra Brehl. While entering her information, the system mistakenly labeled me as passenger #2 with no ticket issued in my mother's name. I have tried to rectify this on the Delta website but found no option for correcting passenger details. I attempted to reach out for name correction through the provided number, but the wait time exceeds four hours. The situation is causing me great stress. Cancelling and rebooking seems like an unnecessary hassle and expense. As a Delta SkyMiles member with ID [redacted]4, I am looking for assistance in resolving this issue promptly.

During our trip on Delta Flight DL4262 from Salt Lake City to Durango on June 22nd, my husband and I experienced an unexpected incident. A passenger meant for an Alaska flight mistakenly boarded our plane, leading to a delay and causing many to miss their connections. This unexpected turn of events was distressing for everyone on board and raised concerns about the security breach. As a first-time Delta flyer to Durango, this experience has made me consider other airlines for upcoming trips. The situation was disappointing and I feel that some form of compensation would be appropriate given the circumstances.

Delta has altered our flight twice for the 28th of July, resulting in a late arrival time in Boise, ID at 11:26pm, a few hours later than originally planned. Due to the rental car pickup and potential delays, it's crucial to arrive on time. The current shortage has made it impossible to find any alternate rental car options. Adjusting our flights to ensure an earlier arrival is necessary. I am on hold with Delta for over 6-1/2 hours now, seeking assistance to make these changes.

Hello, I traveled with my daughter and her boyfriend on DL1467 from San Antonio to DTW. The flight experienced multiple delays due to a mechanical issue that eventually led to the flight being canceled. Delta informed us that there were no other flights available that day, and a new plane would not arrive until after 10pm for a 3pm flight. Frustrated, we decided to return home. I am looking to reschedule the flights for Tuesday or Wednesday, keeping the return flights on Sunday unchanged. I am also interested in learning about any compensation that Delta may offer for this inconvenience. Thank you.

I have a Delta Airlines reservation from Minneapolis to Seattle on August 8th to 14th in First Class. Unfortunately, I've received multiple emails changing my flight numbers and seats, particularly the return trip where I was downgraded to Comfort instead of First Class. Despite attempting to call, I was offered a callback in 3.5 hours, but received it 17.5 hours later at 3 a.m., leading to a missed follow-up at 12:18 p.m. I find these changes unacceptable as they disrupt long-awaited family plans, necessitating either a refund for the seat change or a first-class seat on a flight the next day, avoiding the loss of a visit's day. I urgently need to speak with a representative to rectify this situation and coordinate transportation arrangements. Your swift assistance is appreciated.

Hello there. I traveled on Delta today. My ticket number is [redacted][redacted] and I am Rosemary B. I encountered two issues with my luggage. Firstly, I had pre-paid $30 for my luggage which was supposed to be for 50 pounds, however, it weighed 69 pounds at check-in, resulting in an additional $[redacted] charge. This was unexpected, especially since the suitcase contained important medical items like my CPAP machine and purified water. Secondly, my new suitcase was damaged during the flight, and I would like to request reimbursement for it. I am unsure of how to proceed with filing a claim for the damaged luggage. Thank you.

I've noticed lower fares before logging into my account. I've attempted to contact Delta support for over 24 hours by responding "yes" to text messages and phone calls. During this period, ticket prices increased significantly. It doesn't seem fair, as the pricing difference is not my doing. I intended to modify an existing $[redacted] multi-leg trip from MSP to NYC then to Vail, CO, yet the price vanished upon signing in. I would appreciate having that original price restored or receiving the initial fare for the one-way journey from MSP to New York, despite the second leg also rising when trying to resolve the issue. To clarify, this discrepancy occurred on the Delta website directly, with the only change being my account login. This was not due to poor timing, as the fare continued to rise each time I logged in and out.

Hello, I am writing to inform you of recent events regarding flights that my late wife, Andria Schulz, and I had booked with Delta Airlines before Covid-19 started. With deep regret, I must share that my wife passed away from metastatic breast cancer, and I sincerely appreciate the extended time to use the e-credits from our canceled flights. Today, I have used my e-credit, supplemented by a payment of $78, to transport her remains to Omaha for a funeral after her passing in Montgomery, AL. I'm seeking guidance on two matters: firstly, will the TSA recognize the mortuary-issued cremation certificate without opening it? Secondly, how can I transfer my wife's e-credit to my account? I plan to return from Omaha to Montgomery soon and can provide a death certificate for the transfer. My SkyMiles number is [redacted], and the flight I've booked is HPI69F. For my late wife's account [redacted], there is an e-credit of $[redacted].40 from flight GESW56. Thank you for any assistance, Matt

After a change in our flight schedule caused us to miss our connecting flight, I reached out to Delta by phone. Despite a short wait, when Alexis answered my call on 6/30/21 around noon, she was incredibly courteous, empathetic, and helpful. In just a few minutes, she not only resolved our issue but also noticed that the third-party booking site had overcharged us for a rebooking fee from a previous trip canceled due to the coronavirus in [redacted]. Alexis efficiently rebooked our flights, issued new tickets (Conf#H8AI9A), removed our ties with the third-party site, and even enrolled us in SkyMiles. Her exceptional service turned a stressful situation into a pleasant one. I believe Delta should recognize Alexis for being such an outstanding employee. She truly made our day and has earned Delta a loyal customer in the future. Thank you, Alexis, and have a wonderful day!

Subject: Disappointed with Delta's Customer Service I'm reaching out in frustration regarding my recent experience flying on Delta flight DL0992 from Atlanta ATL to San Diego SAN on June 26th, [redacted]. Despite having purchased a First Class ticket at $[redacted].20, myself and other passengers were downgraded to Comfort Economy without prior notice, only being informed via a text message mid-flight. Contacting Delta customer service has been dreadfully unfruitful, as my multiple attempts have resulted in being placed on hold indefinitely and subsequently disconnected. I am deeply disappointed by this negative experience and am seeking resolution in the form of a refund, compensation, or credit as the significant amount I paid for First Class was not honored. I'm determined to persist in contacting Delta until this matter is addressed promptly. Sincerely, A. Moore

I am requesting a credit of $1,[redacted].79 for account ending in 9-[redacted] due to a flight change for James G and Jaysen J Covington traveling to Cincinnati. James G fell ill and required medical attention, causing a last-minute rescheduling. I believe the cost of rebooking should be credited, as it was an emergency situation. I have followed guidelines set by CDC/Delta and have been a loyal customer with prompt payments. Please review this matter as Delta might lose my business if not addressed. Thank you for your attention to this issue. - Jacqueline Covington

I am requesting a credit of $1,[redacted].79 on my recent billing statement for account ending in 9-[redacted]. My son, James G, fell ill and required medical attention, resulting in a flight rescheduling to Cincinnati on Friday, June 11 instead of Wednesday, June 9. This change was due to a medical emergency, and I believe I should not be charged for both sets of tickets amounting to the above cost. I have been diligent in adhering to CDC/Delta guidelines for travel amidst the pandemic. I urge Delta to consider my loyalty as a customer, as I have consistently made timely and substantial payments. Your attention to this matter is appreciated. Thank you for your assistance. - Jacqueline Covington

Good morning, I made a reservation for my 13-year-old son's ticket, departing on July 15 from Washington DC to Stockholm, returning on August 4. Delta informed me via voicemail that due to Covid, the unaccompanied minor service through KLM was canceled. They suggested someone picking him up in Paris, which is not feasible for us. I have attempted to cancel the ticket and seek a refund from Delta but have been unsuccessful in reaching them (waited over 2 hours once). Is there a better way for me to get in touch with them? Thank you, Kristina

I require assistance with changing my return flight date. I bought a round trip ticket, but I need to extend my return by one day. When I attempted to modify the flight online, I discovered errors in the dates. I tried to correct this, but then received an email stating my ticket was fully refunded without confirmation of the return flight on Wednesday. I urgently need to be back by Wednesday and would appreciate help in resolving this issue promptly. Thank you for your attention.

I purchased a Delta airline ticket for my girlfriend to fly from Montego Bay, Jamaica to Dallas on July first. She arrived with her Visa, ID, and a recent negative Covid-19 test, but Customs and Immigration officers held her for hours due to having a one-way ticket. This caused her to miss the flight, and now we're facing difficulties as we were supposed to get married. Unfortunately, I cannot afford to book another flight. She already had her boarding pass, so I'm confused as to why Delta allowed this to occur. Now my fiancee is stranded in Jamaica and I'm struggling to find a resolution. My name is Eddie Fletcher, and my contact email is [redacted] I would appreciate any assistance in resolving this matter.

Ticket # [redacted][redacted] I encountered multiple issues during my recent travel with Delta. Initially, there was a maintenance delay on the 21st causing a 5-hour delay and missed connecting flights due to a part being driven in from Boise to Redmond. Despite this, I appreciate the efforts made by the Delta staff. However, there were complications with compensation such as meal vouchers not being available on site and misinformation about where to obtain them. Additionally, on my return journey on the 29th, wildfires affecting the Redmond airport forced us to fly to Seattle, impacting our travel plans. Furthermore, the snack options provided had nuts, which was concerning due to my husband's nut allergy. Finally, upon arrival in Seattle and facing further delays, the lack of motel vouchers and a damaged luggage piece added to our challenges. Although the Delta staff were mostly friendly, I am seeking guidance on compensation, luggage repair or replacement, and reimbursement for the motel stay. Any assistance on how to proceed with these matters would be greatly appreciated.

Our flight plans for our trip to the East Coast (HKG7HL) have been altered. We were given First Class seats to SLC, but they are not together. My husband has macular degeneration and sitting separately may pose challenges for him due to his vision impairment. The return journey now includes a 3-hour layover in LAX, which could be tiring for us as we are both in our eighties. We would appreciate any assistance in improving our seating arrangements for the SLC flight and adjusting the schedule for our BOS to SMF trip to reduce layover time in LAX. This trip holds special significance for us as it is our first since the pandemic started, and we will finally reunite with close family members after a long separation. It's worth noting that our original booking was done using credits from previously canceled flights due to the pandemic. We are both members of the Skymiles program (Larry Lieb [redacted]; Evelyn Lieb [redacted]). Your help in making our journey smoother is greatly valued. Thank you, Evie (Evelyn) Lieb

I am attempting to reschedule a flight to Kentucky that was canceled last year because of Covid-19. Despite receiving a cancellation email, when attempting to use the two eCredits my wife, Rebecca, and I received ([redacted][redacted] and ......[redacted]), they are not working online. I believe these eCredits should still be valid. I would greatly appreciate speaking with a representative to assist in rebooking the flight and reinstating these eCredits. Thank you, Todd

I'm flying to Istanbul from BWI on July 12 and returning on July 26. When booking, I managed to request gluten-free meals for my flights from Atlanta to Amsterdam and Paris to Atlanta. However, for the segments from Amsterdam to Istanbul with KLM and Istanbul to Paris with Air France, I couldn't find a way to make the same request on Delta's website. There is a link, but the information provided is unclear. I've been waiting on hold with Delta's customer service for about 2 hours now, trying to get this sorted out. Thank you.