Before contacting them, items GetHuman1172681 may need:
Skymiles Number, Ticket Number, Confirmation Number, Departure City, Dates of Flights, Arrival City, Home Address, Name of Passengers, and Phone Number
Tip from another customer
If you are already in the airport you should go to the front desk. If you are on your way to the airport or are told prior to boarding you should call support immediately.
The issue in GetHuman1172681's own words
We’re scheduled to leave LUX at **:** am on Friday on KLM ***** (Delta reservation F**EIK). LUX says that flight is cancelled. We have a connecting flight in AMS at **:** pm. **LUX knows the originating flight is cancelled but you have told us nothing. We’re facing a long, long day. **My wife is asleep but am I supposed to stay up all night for your notification since we don’t know when to get to LUX?**PLEASE TELL US THE STATUS. IF LUX KNOWS THERE IS A DISRUPTION WHY CAN’T YOU AT LEAST GET ME IN THE LOOP!!!****** Niemiec — a loyal customer & Gold Status.
GetHuman1172681 did not yet indicate what Delta Airlines Skymiles should do to make this right.
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