I just got a new Dell XPS **** laptop and a new Dell U****D monitor. I connected them w...

GetHuman4166028's Refund a Charge issue with Dell - Tech Support from December 2019

Help with my Dell - Tech Support issue
The issue in GetHuman4166028's own words
I just got a new Dell XPS **** laptop and a new Dell U****D monitor. I connected them with a DP to HDMI cable. The monitor scanned for a signal then says "No HDMI*MHL cable. *I went to Settings, prompted the laptop to Detect an external monitor, It said it could not detect one.*Please let me know how to connect these two.*Thanks!

GetHuman4166028 did not yet indicate what Dell - Tech Support should do to make this right.

How GetHuman4166028 fixed the problem
Got tired of waiting for Dell to respond after ** minutes so I went to CostCo Concierge. They took care of it right away, Thanks-
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Dell - Tech Support

Refund a Charge issue
Reported by GetHuman4166028
Dec 28th, 2019 - a year ago
Fixed
GetHuman4166028 shared how to fix
Seen by 4 customers so far
Similar issue to 632 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account
Machine serial Number
Machine product number

Timeline

GetHuman4166028 started working on this issue
Dec 28th, 2019 8:01pm
GetHuman4166028 confirmed the issue is fixed. Hooray!
Dec 29th, 2019 8:13pm

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