I have contacted Dell and they have responded - multiple times via email - and I have r...

GetHuman1909466's customer service issue with Dell - Tech Support from January 2019

1561 similar
0 following
Help with my Dell - Tech Support issue
Next: our robot will wait on hold for GetHuman1909466 to get a Dell - Tech Support rep on the line!
Always use the GetHuman Phone tocall Dell - Tech Support. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1909466's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1909466 may need:
Name, Order number, Billing address, Email address on the account, Machine serial Number, and Machine product number
The issue in GetHuman1909466's own words
I have contacted Dell and they have responded - multiple times via email - and I have replied accordingly. Each of Dell's messages to me recounts that they've been trying to contact me and that if I do not respond immediately, they will close my case. **It JUST so happens that my warranty is about to expire!!! Coincidence? I think not, after all of the **** this group has put me through this year - of course, using one of their top*favored means of "serving" the customer by blaming me for obvious SSD problems (oh - and I'm forcing the thing to overheat? To shut down randomly? To lose control of its pointer? To not work as a $**** should, per its own specs??!!**Well, I did request received and read notifications of one of my messages* it was received but there was some sort of error otherwise involved. So, I sent it from my online Outlook account. Still no response. **Just so the reader knows, I've taken Dell through the entire BBB process to no avail. BBB has no power over rendering a fair decision* it only mediates between the messages. Needless to say, I was not happy with the outcome, but Dell can count this situation as a part of its claim of ***% resolved BBB complaints.**Dell has placed numerous - any and all types - restrictions pertaining to protecting it from having any lawsuit - torte, even - pursued* and has incredibly consumer-unfavorable return policies and practically zero remedies for product failures*issues. Its "tech" "support" exists, I think, only to wear the customer down.**I want Dell to quit lying to me and to realize that its superficiality is not welcome here. The BBB couldn't help, but there are a couple of federal agencies I can think of that would be more than willing to investigate the entire company and its practices. I want this thing fixed now.
GetHuman1909466 did not yet indicate what Dell - Tech Support should do to make this right.
I have an issue with Dell - Tech Support too
How GetHuman1909466 fixed the problem
We are waiting for GetHuman1909466 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Dell - Tech Support's attention and get better help faster. Tap below to get started.
Having Dell - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Dell - Tech Support email you?
This email address isn't valid
Follow this issue
See how GetHuman1909466 fixes it.
This email address isn't valid

Dell - Tech Support

Customer service issue
Reported by GetHuman1909466
Jan 6th, 2019 - a mon ago
I have an issue with Dell - Tech Support too
Not resolved
Seen by 10 customers so far
Similar issue to 1561 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1909466 started working on this issue
Jan 6th 5:53pm