I want to compliment Dell for having a computer that has outdone my expectations of a l...

GetHuman-saakg's customer service issue with Dell - Tech Support from November 2018

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The issue in GetHuman-saakg's own words
I want to compliment Dell for having a computer that has outdone my expectations of a laptop. My computer is about a year old and when I brought it home and set it up, I was thrilled with what I had and quickly learned those things that were a bit different from the other laptops I had. My computers usually do not last more than two years because, we think, static electricity. This has been the pattern for the last twenty-five years or so. However, this Dell has probably sped my record up by about a year. The first thing that happened and happened and happened was a complete rearrangement of my opening pages. I could not get them back to the original, so I learned to use them as the computer settled and all was well until the pad stopped allowing me to use it. oOnence side -- the left one -- just refused to click. Sometimes, I can use the middle (if I forget myself) and I may get some movement. So, of course, I cbought an external mouse which usually works pretty well. I have enjoyed seeing what each day brings. One day I realized that I was typing too quickly for the machine and since I was always a fast and accurate typestr, I made certain that I was spelling words like the correctly. The machine, however, had a mind of its own and I found that even wehn I typed slowly, the words were very strange. Note when. Yesterday, my Facebook (e) decided that I did not need a full page so, I have roughly *** of a page. Tonight, though, my little Dell laptop has outdone its lfsel'self' note the mess I just typed. I cannot move the cursor unless I do it manually and several times tonight I found I could not print on the screen certain letters. a, l, c were three. I could type them in caps, but not in small case. I could not erase any mistakes or any change. I could go back in with the mouse -- remember no other movement and then hope that spellcheck would pick up the misspelled word which I could then change to the correct one. While writing a note to my Granddaughter, in the middle of a sentence, the type would not appear on the screen. I sent a symbol and tried anotehr message to my and that typed normally. At the same time, while I was working on a program, it would disappear. This takes time, of course, and T All that I wrote after that disappeared. I told about a game I was playing on line with thousands of others and the computer wiped out the game and turned itself off. Because I am female, I, of course, blamed myself for all of it like the words that I am typing and looking up to find several lines above had strange letters in them. I make certain that I do not touch the pad but..... So, I really want to compliment Dell for making my life more exciting. I have almost stopped writing because it is frankly more trouble than it is worth and have gone back to my yellow pad and pencil which is that way I wrote a couple of books. as well as the ten-plus years of columns. When one is old, one takes excitement where one finds it, but honestly, this excitement is almost more than I can take. Thank you for this most unusual machine. It had been like opening a gift every day -- you know the kind of gift that is the wrong size, color, item or just plain terrible. Sincerely, Sandra Pittman Biggs
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This was a thank you email that I was writing to the company. I cannot believe that you need *** characters.
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Dell - Tech Support

Customer service issue
Reported by GetHuman-saakg
Nov 29th, 2018 - 9 mons ago
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GetHuman-saakg started working on this issue
Nov 29th, 2018 6:42am
GetHuman-saakg confirmed the issue is fixed. Hooray!
Nov 29th, 2018 6:43am