My one year old Inspiron **** crashes after being on at random intervals of time. The d...

GetHuman-stcyrale's customer service issue with Dell - Tech Support from September 2018

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The issue in GetHuman-stcyrale's own words
My one year old Inspiron **** crashes after being on at random intervals of time. The display goes dark. The keyboard light remains on irrespective of the lid's position. The Power button is inactive. If held down for over * seconds the computer shuts down completely. When restarted, I get the blue screen with a message that Windows did not load properly and an option to restart. The computer restarts just fine, only to crash again within ten minutes or later. No data is being lost. I checked the power settings and set them mostly to NEVER put the computer to sleep. I also did reset the default settings. No effect on the problem. I have updated Windows ** a few days ago at the prompt on the screen, but the problem still remains. Please help.

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Dell - Tech Support

Customer service issue
Reported by GetHuman-stcyrale
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1005 others
0 customers following this


GetHuman-stcyrale started working on this issue
Sep 17th, 2018 8:00pm