I purchased a * in one for my son's graduation. Upon opening it would not work properly...

GetHuman-kgraden's customer service issue with Dell - Tech Support from June 2018

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The issue in GetHuman-kgraden's own words
I purchased a * in one for my son's graduation. Upon opening it would not work properly.lots of error codes and freezing and not logging on. He was on the phone with tech support for * hours the day we opened it. They finally had him mail it back. Eventually it was returned to us supposedly with software reinstalled. It kept freezing, locking up, and closing programs. Again we went through tech support. They even tried remotely to fix the problems. Now we can't even get it to login at all. Only get an error message. Tech support says they will not replace it, but will possibly send us a used replacement. This is unacceptable. I want a new replacement or a full refund.
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Dell - Tech Support

Customer service issue
Reported by GetHuman-kgraden
Jun 10th, 2018 - a yr ago
I have an issue with Dell - Tech Support too
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Seen by 2 customers so far
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GetHuman-kgraden started working on this issue
Jun 10th, 2018 5:26am