I 've had Deezer Premium services for almost a year if not more. I was recently experie...

GetHuman-edgeston's customer service issue with Deezer from July 2018

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The issue in GetHuman-edgeston's own words
I 've had Deezer Premium services for almost a year if not more. I was recently experiencing an issue* where I was getting a "failed to play" or "Music failed to download" message(or something similar). No updates were available so I uninstalled then re-installed the Deezer app on my phone, it resolves the issue and now music plays. But I lost my premium services, along with all the downloaded music, and the playlist I created. My account was charged for Premium service on the **st. But there's nothing premium about it anymore. Can someone please help me? :( Music is how I stay sane. The email associated with my Deezer account is *****@***.com
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Deezer

Customer service issue
Reported by GetHuman-edgeston
Jul 24th, 2018 - 10 mons ago
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GetHuman-edgeston started working on this issue
Jul 24th, 2018 6:34pm