Deezer seem happy to take your subscriptions but make themselves invisible when you have an issue.

GetHuman-bbutlin's customer service issue with Deezer from June 2018

Help with my Deezer issue
The issue in GetHuman-bbutlin's own words
Fix a problem with playlists stuck in shuffle mode. ... On the android app my playlists will only play in shuffle mode. Clicking the shuffle icon does nothing, songs will not play in playlist order. Can you provide a fix please? If not I will go back to Spotify or Google Play Music. I have Deezer Premium.
If I don't get this sorted I will switch to another streaming service.
Emailing me a fix.
Only for a week - all was good until I found this issue and realised that many other users have the same problem and are as frustrated as I am.
Googled the issue but found all other users have same unresolved issue.
I have an issue with Deezer too
How GetHuman-bbutlin fixed the problem
We are waiting for GetHuman-bbutlin to fix the problem and share the solution with the rest of us customers.
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Deezer

Deezer Android App
Customer service issue
Reported by GetHuman-bbutlin
Jun 8th, 2018 - a yr ago
I have an issue with Deezer too
Fixed
Seen by 8 customers so far
Similar issue to 632 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-bbutlin started working on this issue
Jun 8th, 2018 7:36pm
GetHuman-bbutlin indicated the issue is not fixed yet.
Jun 8th, 2018 7:40pm
GetHuman-bbutlin indicated the issue is not fixed yet.
Jun 8th, 2018 8:43pm
GetHuman-bbutlin indicated the issue is not fixed yet.
Jun 8th, 2018 8:49pm
GetHuman-bbutlin indicated the issue is not fixed yet.
Jun 9th, 2018 8:44pm
GetHuman-bbutlin indicated the issue is not fixed yet.
Jun 11th, 2018 8:43pm
GetHuman-bbutlin indicated the issue is not fixed yet.
Jun 11th, 2018 8:45pm