DTE has not followed through on removing a tree

GetHuman1463460's customer service issue with DTE Energy from November 2018

Help with my DTE Energy issue
The issue in GetHuman1463460's own words
DTE was contacted at the end of September **** to come out to view tree that needed to be cut down due to being in the way of the power lines. On ******* the crew came out and gave us a Tree Removal Agreement. ******** Amber from customer service was contacted and she stated that the work order was completed on ******* - it was not. We were given confirmation ********* regarding this. Amber told me to call the Tree trimming Department @ ***-***-**** and give them the confirmation * and that someone would call in *-* days. The call was made on ******** at *:** p.m. As of ******** (* *** days later) we still did not get a response.********** *:** a.m. a Tree Trimming Claim form was submitted with our original confirmation number* ********** **:** a.m. an email was received, but they gave us a new confirmation ********* instead of using ********* - the one we originally were given!! **How much longer do we have to wait?? It has already been over a month since this process was initiated.**Please respond ASAP to let us know when this tree will be cut down.**Thank you,*Donald F. Johnson, Jr.
Come out and cut the tree down.
spoke with customer service* filed a tree trimming claim via phone and online* spoke with customer service again
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DTE Energy

Tree Trimming Department - to cut a tree down
Customer service issue
Reported by GetHuman1463460
Nov 1st, 2018 - a mon ago
I have an issue with DTE Energy too
Fixed
Seen by 17 customers so far
Similar issue to 529 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman1463460 started working on this issue
Nov 1st 1:28pm
GetHuman1463460 indicated the issue is not fixed yet.
Nov 1st 2:18pm