Hello,*I am am Elite member (************) and very involved in civic engagement. When...

GetHuman-ravenesq's customer service issue with DSW from February 2019

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The issue in GetHuman-ravenesq's own words
Hello,*I am am Elite member (************) and very involved in civic engagement. When I heard about your donation offer and **points for doing so I was ecstatic. Unfortunately, I showed up with ** pairs of new and gently new high heel pumps and wedges at the Brea store today. I was instructed that I was to only get ** points for all of them. Unless I come back everyday and bring a pair. What?? That is nonsense! I am writing this to let you know that is an inconvenience. Why not accept *-* or even * for the day and perhaps have to points show up later? **With every woman jumping on the KonMari bandwagon we are all cleaning out our closets and many items including shoes are not sparking joy for us so having your outlet to donate for a good cause and get a little reward is attractive. **The front desk woman said that a woman had to stop by everyday for months to collect $***. Believe me we WILL spend the money there just make it easier for us. You might’ve lost a customer like me because I will just donate to Assistance League and start shopping at Nordstrom Rack. **I urge you to change this one pair a day- it’s crazy and not one woman I know will return one pair ever. It will be multiple shoes. At least let us donate a few more a day. **Think about it!!! **Tisha-Stephanie Tovar**Sent from my iPhone
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Customer service issue
Reported by GetHuman-ravenesq
Feb 18th, 2019 - 8 mons ago
I have an issue with DSW too
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Seen by 10 customers so far
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Feb 18th 5:47am