Hi,**I signed up for emails and shortly after received a coupon in the mail (via USPS...

GetHuman-lyudmilk's customer service issue with DSW from September 2018

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The issue in GetHuman-lyudmilk's own words
Hi,**I signed up for emails and shortly after received a coupon in the mail (via USPS) for $** off of $**, with a VIP member number of ************. When I wanted to place an order online, I had to sign in. But when I tried using my email to sign up but it wouldn't take a password (I use the same password for most of my accounts). So I used the "forgot password" option, yet I received no response via email. So I assumed I didn't have an online account and created one using same email address, *****@***.com, and when I did I was assigned a new member number of ************ and am now unable to use the coupon, as it is designated for my other VIP member number. There are only * pairs left of the sneakers that I want to order. How can I order them and use my coupon? Can my online account be assigned the VIP number ************ instead of the new ************ number, so that I can use my coupon and place my order? I tried calling DSW customer service multiple times with no answer.

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Customer service issue
Reported by GetHuman-lyudmilk
Sep 8th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 393 others
0 customers following this


GetHuman-lyudmilk started working on this issue
Sep 8th, 2018 9:55pm

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