Hi,**I signed up for emails and shortly after received a coupon in the mail (via USPS...

GetHuman-lyudmilk's customer service issue with DSW from September 2018

2 views | 393 similar | 0 following
Help with my DSW issue
First: share to improve GetHuman-lyudmilk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lyudmilk's next move: try calling DSW again.
The best way to get your problem resolved is to tap the button below to start calling DSW. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-lyudmilk may need:
Account name, Email address, Order number, Billing address, Shipping address, and Billing phone number
The issue in GetHuman-lyudmilk's own words
Hi,**I signed up for emails and shortly after received a coupon in the mail (via USPS) for $** off of $**, with a VIP member number of ************. When I wanted to place an order online, I had to sign in. But when I tried using my email to sign up but it wouldn't take a password (I use the same password for most of my accounts). So I used the "forgot password" option, yet I received no response via email. So I assumed I didn't have an online account and created one using same email address, *****@***.com, and when I did I was assigned a new member number of ************ and am now unable to use the coupon, as it is designated for my other VIP member number. There are only * pairs left of the sneakers that I want to order. How can I order them and use my coupon? Can my online account be assigned the VIP number ************ instead of the new ************ number, so that I can use my coupon and place my order? I tried calling DSW customer service multiple times with no answer.

GetHuman-lyudmilk did not yet indicate what DSW should do to make this right.

How GetHuman-lyudmilk fixed the problem

We are waiting for GetHuman-lyudmilk to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DSW customer problems.
How Do I Change My Shipping Address with Dsw?Why Has My Item Not Shipped with Dsw?
Do you have a customer issue as well?
We can help you get DSW's attention and get better help faster. Tap below to get started.
Having DSW issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lyudmilk fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lyudmilk
Sep 8th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 393 others
0 customers following this


GetHuman-lyudmilk started working on this issue
Sep 8th, 2018 9:55pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians