Defective item. I ordered some Sam Edelman shoes about three weeks ago and have only wo...

GetHuman-steelea's customer service issue with DSW from May 2018

Help with my DSW issue
The issue in GetHuman-steelea's own words
Defective item. I ordered some Sam Edelman shoes about three weeks ago and have only worn them a few times and now one of the shoes is already coming apart. The other shoe is completely fine, so I assume it’s just a defective shoe. Sam Edelman is a nice brand and should hold up much longer than these have so I’m disappointed. I love the shoes so I would like a replacement. I can send picture of the shoe that is coming apart as well.
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DSW

Customer service issue
Reported by GetHuman-steelea
May 10th, 2018 - a yr ago
I have an issue with DSW too
Not resolved
Seen by 7 customers so far
Similar issue to 310 others
0 customers following this
Items needed
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Timeline
GetHuman-steelea started working on this issue
May 10th, 2018 8:11pm
GetHuman-steelea indicated the issue is not fixed yet.
May 11th, 2018 10:59pm
GetHuman-steelea indicated the issue is not fixed yet.
May 13th, 2018 10:17pm
GetHuman-steelea indicated the issue is not fixed yet.
May 13th, 2018 10:32pm
GetHuman-steelea indicated the issue is not fixed yet.
May 13th, 2018 10:32pm