I ordered * pairs of shoes. The one pair that cost over ***$ was shipped in a shoe box...

GetHuman3861271's Complaint issue with DSW.com from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3861271's own words
I ordered * pairs of shoes. The one pair that cost over ***$ was shipped in a shoe box but the top had been cut off ( not even neatly) and left like that. Then the shoe box with missing top was put into a thin plastic DSW bag , like the ones from the store, then it was taped shut at one end and then someone stuck a shipping label on it. I was mad enough about that but when pulled shoes out to try them on the shoes were sent already damaged and the material Is extremely poor material although I'm aware that is the maker of the shoes problem but I dont understand why they were sent damaged and in the packaging like that

GetHuman3861271 did not yet indicate what DSW.com should do to make this right.

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DSW.com

Complaint issue
Reported by GetHuman3861271
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 223 others
0 customers following this

Timeline

GetHuman3861271 started working on this issue
Oct 31st, 2019 5:45pm

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