My order no. **********. *I ordered * pairs of shoes which entitled me to a free weeken...

GetHuman691579's customer service issue with DSW.com from May 2018

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The issue in GetHuman691579's own words
My order no. **********. *I ordered * pairs of shoes which entitled me to a free weekender bag. I received only one pair of shoes and I was charged for the weekend bag, which I was told was Free. and shipping charges , but based on my total $ amount was suppose to be free. They also did not apply my $**.** coupon ???. Please clarify What is going on. I literally waited close to * hours to place this order. Now the wait time is *** minutes for a customer service rep.
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DSW.com

Customer service issue
Reported by GetHuman691579
May 16th, 2018 - 10 mons ago
I have an issue with DSW.com too
Not resolved
Seen by 5 customers so far
Similar issue to 83 others
0 customers following this
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Timeline
GetHuman691579 started working on this issue
May 16th, 2018 10:04pm
GetHuman691579 indicated the issue is not fixed yet.
May 17th, 2018 1:00am