On December **, I called and talked to the outdoor division about dish tv! I told them...

GetHuman4111375's customer service issue with DISH from December 2019

Help with my DISH issue
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Account Name, Account phone number, Email address on the account, and Billing address
The issue in GetHuman4111375's own words
On December **, I called and talked to the outdoor division about dish tv! I told them that I was canceling my service with directv and already had a dish and receiver for dish! I was asked where I got the receiver and told to return it because it might not work and that they would ship me one immediately. *I did as recommended, paid for a receiver by CC and received confirmation and told that the receiver would ship immediately and I should get it by Monday or Tuesday and that I would be getting shipping info as soon as it shipped!*By late Monday afternoon, Dec **, I still had not received shipping info! I called customer service, was given a number to call which turned out to be an independent retailer and had to call dish back!*Finall after a lengthy time on the phone was told that it had been shipped! Later I received notice of shipping and that I could expect the package by the end of the day on Dec **!*So, my issue is that it should not have taken that much time and a follow up call for me to get the receiver shipped and since I have already canceled directv, I have been without service longer than expected!*If this is the normal service that Dish provides, perhaps I made a mistake switching to to Dish and unless I receive an acceptable explanation for this service, or lack there of, I am considering returning the Dish receiver and going elsewhere!*Sincerely *Gar Goforth

GetHuman4111375 did not yet indicate what DISH should do to make this right.

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DISH

Customer service issue
Reported by GetHuman4111375
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1118 others
0 customers following this

Timeline

GetHuman4111375 started working on this issue
Dec 17th, 2019 4:47pm
GetHuman4111375 shared this issue with others over email
Dec 17th, 2019 4:50pm

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