DISH Customer Service Issues

I believe cable providers should come together to offer a single network chosen by customer feedback. By surveying their customers, the cable companies can determine the preferred network. They could then negotiate to provide only that network and discontinue the others. Many cable users rely on local news, weather, and sports, so having just one network can potentially reduce costs. I hope this suggestion reaches the appropriate channels for consideration.

I recently upgraded to a Hopper 3, and the installation cost was waived due to my service. The first installer left abruptly when I asked him to be careful due to my small apartment. After rescheduling, the second installer, originally from Ukraine, couldn't access the roof without a tall ladder and completed the installation without checking the dish. Unfortunately, Dish Network is now unwilling to send another technician to my location.

I have noticed that my bill went up by $10 per month. Could you please explain what changed from the $60 a month price we originally agreed to when we signed up with Dish instead of Direct TV? I am unable to reach a live representative when I call 1-[redacted]. I have not added any movies or sports channels to my plan, so I am puzzled by this increase. The brochure you provided shows that we have the smallest programming package from Dish, and I have not upgraded to a more expensive one.

Every other year, you require me to switch to DIRECTV, only to have them raise the rates after two years, much like you do. When I switched from DIRECTV to your service last time, I was warned this would happen. Upon checking my account yesterday, I noticed a $40 increase due to the end of my two-year term. After spending over one hour and 45 minutes on hold with customer service without speaking to a representative, I am considering contacting DIRECTV since they typically respond promptly. This cycle of transferring between services needs to stop - customers are tired of these pricing games. It would be beneficial if a fixed price could be offered and maintained without constant fluctuations.

I have two accounts with Dish and have been a customer for over 10 years. One of them is a snowbird account, and whenever I need to put it on hold, the process is not straightforward. I am currently on hold for 28 minutes, which is frustrating as this occurs every single time. Is there a more efficient way to handle this? I have checked my Dish app but cannot find the option. This long wait time is inconvenient and unsatisfactory. Karen N. 85 Huckleberry Dr, Priest Lake, Idaho [redacted] N Summerwood Dr, Colbert, WA [redacted] [redacted]

I'm unsure whether to wait for the service rep scheduled to arrive on 10/14 or attempt to address my issue here. In August, we experienced the loss of lower channels, specifically Fox 59. This couldn't be resolved over the phone then. Subsequently, we regained access to these programs on channel [redacted], only to now lose them again. I understand there may be challenges with programmers, but it's frustrating as customers. We expect the services we're paying for to be consistently available.

I've been experiencing an issue with my TV2 connection via coax from my VIP 722K receiver since installing a new Sharp LC-24LB601U TV. Despite reaching out to Dish and Sharp technicians, no solution has been found for the problem. After a few minutes of watching, the screen starts showing snow and squiggly lines over the program on any channel. Interestingly, changing the channel up to 62 and back to 60 clears the issue temporarily. I even exchanged the TV for a new one of the same model, but the problem persists. Any help or suggestions would be greatly appreciated. - Mark J. [redacted]

We were informed that our Hopper could connect via wifi without an adapter, but this turned out to be incorrect. We are also frustrated with the absence of Fox Sports Southwest. Our bill is due, but we refuse to pay until this is resolved. We do not see the value in the service if the Hopper cannot connect to wifi and our favorite channel is not available. We specifically inquired about Fox Sports Southwest before signing up with Dish, as it was the main reason for our subscription. We are requesting a full credit for this month and all subsequent months until these issues are fixed. If this is not resolved promptly, we will consider our contract null and void. We are willing to go to court if any additional fees are imposed for canceling.

I found information on the Dish website stating that I could transfer my recorded shows on my DVR to an external device using a USB flash drive to expand my storage. However, despite purchasing the USB drive, I have been unsuccessful in moving the recorded items or getting the external device to appear on any of my Smart TVs. When I reached out to the Dish technical support department twice, I encountered a mix of experiences. The first technician was helpful, but the second lady was rude and unhelpful. She talked over me, contradicted the previous technician, and failed to address my issue effectively. Her customer service skills were poor, and I felt the need to report her behavior. It was a frustrating experience, and I hope for better assistance in resolving my problem.

I reached out to both DISH and WIBW two weeks ago but have not received any response from either party. The issue I am experiencing with my Hopper 3 has been ongoing for months. Specifically, there are frequent audio cut-outs on CBS local channel 13. These cut-outs consist of 7 to 10 brief disruptions, each lasting about a second, spaced 1 to 2 seconds apart. This happens once or twice every hour, whether watching live or recorded content. I have tried resetting my Hopper settings, rebooting the system, and ensuring all connections are secure. The problem persists on both my Hopper and Joey, and only seems to occur on the feed from WIBW to Dish Network, not when watching the channel over the air. This issue has been incredibly frustrating, impacting our ability to enjoy programming on this channel. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help.

Dear Dish Customer Service, I am disappointed with the recent experience I had with your company. After being a loyal customer for several years, my equipment stopped working. Despite agreeing to a 2-year contract and electronic billing in exchange for a working Joey 3 by August 28, the Dish technician confirmed that the wrong equipment was sent. Subsequently, Dish was unable to schedule a timely installation, leading me to switch to another provider. I never received working equipment as promised, and therefore, I had no service after the initial agreement. I believe that I should not be charged a cancellation fee under these circumstances. I previously reached out via mail but did not receive a response. I hope this issue can be resolved promptly. Sincerely, [Initials]

I recently spoke with a DISH retention specialist who assured me multiple times that I would receive a reduced price. Despite my skepticism due to previous interactions with other customer service representatives trying to increase my rates, I eventually consented to a two-year agreement. However, upon reviewing my Dish account, I discovered that the charges were actually higher. It appears that I was misled. I am wondering if a supervisor could review the recorded conversation for verification as I challenged the representative's statements at least three times during the call. I am confident that the conversation contains evidence to support my claims if someone were to listen to it.

On August 16th, I contacted customer service regarding my lower channels. A technician was sent on September [redacted], informing me that my dish needed to be relocated due to a satellite change. The installation of the new dish was scheduled for October 14th. I provided materials to assist, reducing service time and costs. Despite this, I was charged $50 for the installation. I urge for the removal of this charge as I have been without channels for two months, and no bill adjustment was made. Please address this without further correspondence. Account ending in [redacted], last code [redacted]. Contact me at email [redacted] and phone [redacted].

I recently signed up with Dish about a month ago for their TV, internet, and landline phone bundle. The initial promise made by the representative included a $[redacted] VISA card and a $[redacted] rebate. Despite being given installation dates, I encountered issues with the Hughesnet technician unable to install the dish on my house. This led me to contact Earthlink for internet service, which resulted in me agreeing to a speed upgrade for $49 plus tax. However, after the installation, I discovered the speed was inadequate and the service was unreliable. This prompted me to cancel the service, incurring a $[redacted] fee. I sought internet alternatives and was offered a better deal by ATT at Costco, which unfortunately I couldn't switch to due to my Dish contract. After facing further issues with Dish's services and cancellation fee, I am considering writing to Mr. Clayton, the head of Dish, to address the situation. I believe the sales representative misrepresented the services, and exceptions should be made to the cancellation policy. I am dissatisfied with the entire experience and hope for a resolution. Regards, Michael Engel

I recently discovered that Dish has discontinued support for the slingplayer app on Roku. This was unexpected since both slingplayer and Roku had been promoting their compatibility. I bought a Roku Streaming Stick + with the intention of using the slingplayer app to access my content, especially in my vacation home where I don't have cable. It's frustrating that within just a month, my new $70 Roku became obsolete without any prior notification from Dish. I kindly request for support to be reinstated for the Slingplayer Roku app.

To: Dish Network Corporation Corporate Office and Headquarters [redacted] S. Meridian Blvd. Englewood, CO [redacted] From: John Hill [redacted] Quincy St NE Albuquerque, NM [redacted] I was a loyal DirecTV customer before switching to Dish for the programming and pricing. However, Dish has now failed to provide the agreed service by discontinuing AltitudeTV. This move limits access to Regional Sports Networks, a unique offering not available on other streaming services. The simultaneous drop of Altitude TV Sports by major providers raises concerns of collusion. While DirecTV has reached a deal with Altitude TV, Dish customers are left in the dark. Despite Dish's motto claiming they care, there has been no communication or compensation for the diminished service. It's time for Dish to prioritize their valued customers and address this issue promptly. Cc: New Mexico Attorney General Office, Colorado Attorney General Office.

I submitted a money transfer to the wrong account. Initially, I was told to pay $82.61 to rectify the issue, but now they are asking for $[redacted]. My money was sent to the wrong account, and I can't get it back until I pay the higher amount. Despite being a customer for over two years, I am disappointed with the lack of assistance. I have been without service for a week, and they won't reinstate it unless I pay the full amount. I feel frustrated that they won't accept the lower payment they originally requested. If I do pay the $[redacted], I plan to cancel my service and not recommend them to others. I used to praise their service, but this experience has been a letdown.

I recently had a technician install two Joey's in my home. Unfortunately, the wiring in the bedroom downstairs was done in a messy way, with cables strung all over the room to reach the TV. It could have been routed more neatly to improve the room's appearance. I would appreciate it if the wiring could be redone properly without dragging it across the walls. The current setup looks unprofessional, and I believe the technician may have rushed the job. -Shirley G.

I terminated my DISH service in League City, Texas, in September [redacted]. Due to a family tragedy, I relocated to Oklahoma. The IRS is requesting documentation regarding the timing of my move. My name is Dana Deal, and the service address was [redacted] S Hwy 3, Lot 5, League City, TX [redacted], with a mailing address of PO Box [redacted], League City, TX. For further assistance, please contact me at [redacted]. Apologies for not having the account number available. Thank you.

I would like to extend my vacation hold as I am not currently residing at the house to avoid being charged full price. I was informed via email that the service has been reverted to regular status. I am having difficulty navigating the automated phone system with my phone. My contact number is [redacted], and the service address is [redacted] Annette Court West Jefferson Ohio [redacted]. I would appreciate a prompt response regarding this matter. Thank you, Kelli C.