DISH Customer Service Issues

I contacted to cancel my account last week. The representative mentioned I am paid up until December 16th, which I agreed would be my last day. However, after the call, I noticed my movie channels were already gone. Today, I received an email and text notification stating that my account is overdue and charges will be deducted from my auto-pay. My last auto-pay was on November 17th, so there shouldn't be any outstanding amount due.

I had a frustrating experience with 2 agents yesterday regarding our new remote control not working properly. Despite explaining the issue, I was still made to go through unnecessary troubleshooting steps that I had already attempted. The first agent abruptly ended the chat while I was mid-testing, indicating there was no immediate solution. Starting a new chat with another agent also yielded no results. Being a long-time customer since the 90's, I was directed to call an Account Specialist, which left me skeptical as they might not be able to assist with technical issues. Additionally, our current refurbished Hopper, received as a replacement, has been disappointing compared to our original. It's disheartening that Dish knowingly provides inferior replacements. I simply seek a resolution for the volume/mute problem and hope for a more efficient solution. If I contact the Account Specialists, I will ensure to remain composed, although this situation has been time-consuming and frustrating.

I canceled $30.00 add-ons in November. However, they still appear on my bill for December. I received an email from you confirming the cancellation for 12/7, but they are still included on the bill due on 12/22. I called today, 12/17, to request the add-ons be canceled again. Please address this issue promptly and send me an email at [redacted] Thank you for your assistance in advance.

On December 13th, I contacted the outdoor division regarding Dish TV. I informed them of my intention to cancel my Directv service and mentioned that I already possessed a dish and receiver for Dish. They advised me to return the receiver I had and assured me they would promptly ship another one. I followed their instructions, paid for the new receiver with my credit card, and received confirmation that it would be shipped right away. They mentioned I should expect to receive it by Monday or Tuesday and that I would receive shipping details as soon as it was dispatched. However, by late afternoon on Monday, December 16th, I had not received any shipping information. After contacting customer service and being initially directed to an independent retailer, I eventually got confirmation that the receiver had been shipped. I later received notice that the package should arrive by the end of the day on December 19th. I was disappointed with the delay and the need for follow-up calls to resolve the issue, especially since I had already canceled my Directv service and was facing a longer period without TV service than expected. If this type of service is typical from Dish, I may reconsider my decision to switch and prefer to return the receiver if I do not receive a satisfactory explanation. Sincerely, Gar G.

I received a bill from a collection agency for $[redacted].00, but this charge stems from a Dish subscription issue in [redacted]. When I initially signed up, the agent misrepresented the channels available, and the service was unreliable during bad weather. I canceled the service after it was confirmed that I was deceived by the agent. Now, seven years later, this bill is negatively impacting my credit score, and I am seeking its removal. The address associated with this matter is 5 Greenleaf Ave, West Springfield, MA. The last four digits of the social security number related to this account are [redacted]. - William H.

I recently got the Hopper 1 with the 54.0 remote. The "Welcome to dish" guide doesn't have detailed instructions on how to use my remote. I've searched on Google and YouTube for help but couldn't find what I needed. I just need simple step-by-step instructions on how to use my remote. Press a button twice, and what does it do? This is really frustrating. Could you please provide me with detailed instructions for my remote? Thank you!

Yesterday, I bought a Dish plan for $64.18 with ESPN included. The technicians came this morning but didn't set up ESPN. Dish support mentioned that the chat didn't reflect ESPN in the plan. They proposed adding it for an extra $12.00 monthly, which I declined. Subsequently, they suggested a 50% discount for 3 months. Our last exchange was regarding checking the chat log to find a resolution.

This morning, I noticed that some of my basic channels are missing. I have tried to reinstall them through the settings/favorite channels section, but they do not appear on the main guide. The most crucial issue is that all my networks have disappeared. I am unable to speak, so if you need to follow up, please contact my husband at [redacted]. I am unsure if it's his cell number or mine that is linked to the account. If it's mine, you can reach me at [redacted]. Thank you, and Merry Christmas!

Hello, I cannot locate my account number at the moment. The last four digits are [redacted], and my date of birth is December 18, [redacted]. Our previous address was 95 N Main St, Bangor, PA, and we relocated to Saylorsburg, PA. Despite being advised that satellite installation was not feasible, our neighbor has Direct TV without issues. Consequently, I suspended my account. I would like to schedule an appointment promptly to have a dish installed. Unfortunately, my son has my phone, so I am unable to contact you by phone. If you can find my account under Claudia P., kindly email me. Thank you.

I have noticed that the monthly price you are offering is $5.00 more than what I am willing to pay. The difference between $[redacted].00 and zero is quite significant. If this is the case, I will have to explore other providers with introductory pricing lower than what you are currently offering me. However, I believe a $5 monthly credit for a year would be sufficient for me to continue with your services. Please let me know promptly; otherwise, I will need return boxes for the equipment.

I've realized that my problem isn't related to DISH and can't be solved by them. I need to find the correct "Sharp" remote or a compatible one to enter the necessary information. Even though we tried to do this, the TV doesn't seem to recognize the input. It seems our older "smart TV" might not be up to date with the current requirements. It feels like we're fighting a losing battle.

Good morning, I hope you are enjoying the holiday season. Our two-year contract has expired, and I am interested in exploring options to reduce our bill while remaining a customer of Dish. Overall, I have been satisfied with the service provided by Dish, but I have noticed that HBO is no longer available, and FOX Sport North, which I value for Twins baseball and MN Gopher Hockey, is also missing. While I appreciate features like the DVR and dislike commercials, the cost of over $[redacted] a month for the current offerings is too high for me. With other alternatives available, I may consider installing an antenna to access content. I look forward to your assistance, and I wish you a Happy New Year. Please respond via email. Thank you, Allen K.

We seem to be having issues with our current modem as we are constantly resetting it up to 12 times a day. With several devices like Wi-Fi, 4 TVs, 1 Xbox, 2 tablets, and 4 cell phones connected, it's not meeting our demands effectively. Considering purchasing our own modem might be a better solution as we're growing frustrated with the refurbished one we currently have. A new, more robust modem that can handle our devices smoothly seems necessary.

I'm Robert Hamel Sr. I want to address an issue with Dish Service that has been ongoing since August [redacted]. I have contacted them multiple times via email and phone regarding a sound bar and 2 rear speakers that were not installed properly by their service person. Despite my efforts, the problem persists, and I have even received an erroneous bill from KLANA for the equipment. Dish representatives have been unable to resolve the issue even after multiple attempts over the past 5 months. I am frustrated with this situation and may consider canceling my service if it is not rectified promptly. You can reach me at [redacted] or by mail at [redacted] Pudding Hill Rd. Hampton Ct. [redacted].

I have been a Dish customer for over 13 years. In November [redacted], I was informed that my current package would be discontinued at the end of December and I needed to choose a new one by November 30, [redacted]. I selected a new package, and the new pricing was reflected in my December [redacted] bill. However, shortly into January, Dish dropped the network channel I watch most frequently, CBS. I believe the way Dish required me to enter into a new contract to continue my services was unfair and deceptive. My account number is [redacted]. I have tried contacting Dish by phone without success. If this matter is not resolved promptly, I may have to consider joining a class action lawsuit. I request that Dish either resolves this issue or releases me from the contract without any penalties. Today's date is January 7, [redacted], at 3:30 AM.

I haven't expressed my frustration much, but with the Kansas City Chiefs' playoff game approaching this Sunday, I am deeply disappointed that CBS has been dropped by your company. Many of my friends urge me to switch to a streaming service, but I have been loyal to DISH for years. If CBS isn't back by this Sunday for the playoff games, I will consider switching to another provider. While I understand I am just one customer among many, losing my business means approximately $2,[redacted] per year. Considering recent customer reviews, I would expect you to strive to retain the customers you have. Thank you for hearing me out. Andy S. [redacted] Wild Turkey Drive Billings, MO [redacted]

Account Number: [redacted][redacted] Initials: A. M. I received my bill recently and noticed an increase for the second consecutive month. I believe I was under a contract that should still be in place until next month. If the contract has expired, please confirm. If not, I would like to inquire about the reason for the increase. Can we discuss options for a new contract to avoid changing providers soon? Thank you. -A. M.

This year, when my contract ends, I will be cancelling my service with you. After 20 years as a customer and living on a low income, I am tired of the poor service and being misled by your staff. The latest error made by a customer service representative resulted in me losing all the channels I had before. Despite being promised to keep them upon renewal, I now have nothing but a subpar service. As an American who hardly speaks Spanish, losing access to the Mexican channels I got for my boyfriend is disappointing. I believe loyal, long-term customers like me should be valued with better deals to retain us, rather than continuously breaking promises. I am considering switching to more affordable options like internet, Disney, and Netflix because sticking with your service is becoming obsolete and too expensive for someone like me on a limited income at 67.

I contacted Dish regarding the refund I was promised when I canceled my service due to the loss of sports channels like Fox North in my area. After a lengthy wait to speak with a representative, I was informed that instead of the nearly $[redacted] refund I was expecting, I was only entitled to $5 because other charges were non-refundable. The significant difference in the refund amount left me feeling misled and disappointed. This experience has definitely made me reconsider using Dish in the future.

I am looking to cancel my service with DISH due to encountering unethical practices. After being directed to contact Pandora by a representative who couldn't resolve my issue, I was connected to a scammer attempting to charge me $[redacted] for unnecessary virus protection. This individual, who had a foreign accent, insisted on gaining access to my desktop and tried to pressure me into payment. Despite contacting DISH multiple times to address this concerning situation, I was met with disbelief and unhelpfulness. Frustrated with the lack of assistance, I informed a representative of my intention to cancel the service, only to be informed of a $[redacted] cancellation fee. Yesterday, I spent a significant amount of time on the phone trying to resolve this issue, and I am now seeking to escalate this matter to a higher authority within DISH.