DISH Customer Service Issues

I was informed that there is an old Dish Network account under my name. However, I have never had a Dish account; it was my son, Donta Hall. When we spoke, Donta confirmed he had an old Dish account with you. I am puzzled why the account is under my name when it should be under his. Additionally, they claim they never received the equipment back, but we returned it via mail. I currently use DirecTV, and if they discovered an outstanding Dish account, they would not have approved my service. This indicates my name is not associated with the Dish account. I suspect this is a mistake rather than fraud. Please clarify whose name is on the old Dish account linked to [redacted] Robinson Drive, Lancaster, California [redacted] promptly. Thank you.

I've been trying to inform you that the email address linked to James Poole is incorrect. The statements intended for him are coming to me, Robert Poole, in the UK with email [redacted] I received emails about a technician's visit to his home on January 25th, mentioning his account number as [redacted][redacted], located at [redacted] Burgess Ave, Lot 28, Dunham Springs, LA 70[redacted]. His home phone number is [redacted], details I have from the service agreement mistakenly sent to me. Please rectify this error to safeguard data protection by reaching out to James Poole for the correct email address.

Regarding account number [redacted] under the name of J.D., I, B.S., used my credit card to assist Mr. DeLorme in setting up the account. Upon cancellation, DISH charged $[redacted] to my credit card instead of crediting it back, issuing a check to Mr. DeLorme. Unfortunately, I am unable to reach him since he has moved out of state. DISH's policy suggests the charge should have gone back to the original card, mine. It seems the company is keeping the $[redacted], which is unacceptable to me. Kindly contact me at [redacted] or [redacted] to assist in resolving this issue. Thank you.

I had Dish installed a week ago with two joeys and one main Hopper. I am having trouble getting one of the joeys to work. Despite unplugging it and following the instructions, it remains stuck in starting mode. The screen tells me to wait a few minutes for it to start, but then nothing happens. I would greatly appreciate more detailed instructions on how to fix this issue.

At the end of the season, Fox Sports Southwest was unexpectedly canceled by the provider without prior notice, leaving viewers without access to their favorite teams. Now, it appears that Fox News is also at risk of being removed from the lineup. This situation is frustrating as there has been no communication about alternative options for viewing. Despite attempts to contact customer service, long wait times result in disconnections, making it difficult to address the issue. All that is requested is for the provider to offer another channel where games like the Texas Rangers' and Thunder can be watched. The lack of responsiveness is causing frustration for loyal customers who simply want to enjoy their sports programming without interruptions.

I am eager to know when I can anticipate having access to Fox again! I have already missed important events like the Super Bowl and the NASCAR clash, and now with Daytona coming up this week, time is of the essence. If Fox won't be back by next week, kindly inform me so I can explore other options. Living in a rural area limits my choices to Dish and DirecTV, which might be the route I take. Being 84 years old, I am not comfortable going into town and sitting in a bar for hours on end. I have been a loyal Dish customer for about two decades, and the current situation regarding Fox is not acceptable.

I am experiencing a continuous loss of signal issue. When I power up the system, the screen initially displays "wireless Joey starting up," followed by a message stating "MoCA connection lost." The remote's house icon leads me to the standard home page, but selecting "sports," "movies," or "shows" results in a "No Data Available" prompt. In the Settings under Diagnostics, the Link Status shows as Unlinked with a Weak Link Quality. When I navigate to Network on the left column, it indicates "Router Not Detected" and displays a diagram showing "not connected" between the Joey and the router. I have attempted multiple resets at both ends of the wireless link and checked that all connectors are secure. The recent wet snow in my area makes me suspect a potential short in the antenna or coaxial cable.

I am disappointed with the experience my elderly parents had with a Dish Network subcontractor. They were signed up for a package that included phone and internet, but only the dish TV was installed. Despite promises made by the salesman regarding the internet and phone services from AT&T, it turned out that AT&T doesn't cover the area where my parents live. After canceling the dish TV within a week due to these issues, Dish Network is now asking for a $[redacted] early termination fee. I believe this is unfair as my parents were misled by the subcontractor. Dish Network should take responsibility for the misleading actions of their representatives.

We are experiencing issues with the hard drive on our DVR, preventing us from recording, pausing, or viewing TV. We have tried the total power reset by unplugging the device for a minute as advised, which worked temporarily. However, the hard drive now seems to be completely non-functional. Despite ideal weather conditions and proper dish connections, the DVR continuously gets stuck on the "acquiring signal" screen and fails to progress. This has restricted us to only watching live TV for the past 5 months. We reside at [redacted] Cobblestone Lane, Elwood, IL, [redacted], under the Friebele account. We urgently require a DVR replacement as the TV service downtime is outweighing its functionality, causing significant frustration.

On February 13th, a technician visited my home to transfer our services. During the visit, he borrowed a screwdriver from my husband's Snap On Tools collection. He mentioned returning it but forgot to do so. We appreciate his thoroughness and kindness during the service. Could you kindly assist in retrieving the borrowed screwdriver? Thank you for your attention to this matter. Best regards, Martha S. [redacted] Ideal Place Winder, GA

I recently received my Dish bill for $[redacted].00, and it's more than I can manage. I'd appreciate some assistance. I'd like to downgrade my channel package and eliminate all sports channels. I'm looking for the most affordable package possible with a substantial discount. If there are no options, I will consider alternatives like online streaming or Orby satellite service. I've been a dedicated customer for years. Thank you. - Edward D.

I, Donald Bruce of [redacted] Avondale Drive in Baton Rouge, Louisiana, and the owner of North Camp LLC in Polaris, Montana, utilizing account number 8[redacted] 7[redacted], would like to bring to your attention the discrepancy in billing practices I have experienced with Dish regarding my property at [redacted] Old Canyon Rd, Polaris, MT. While the online billing is informative, I only make payment upon receiving the hard copy bill. It is crucial that Dish's billing department acknowledges this policy as the hard copy is considered the official bill with applicable deadlines. Our monthly service fee has been $26.03, and I have observed a potential increase to $30.99 on the recent bill. I kindly request verification of this change at your earliest convenience. Thank you for your prompt attention to this matter. Sincerely, Donald Bruce

Name: Raju Singh Mobile: [redacted] My VC card number [redacted]8 was terminated by the company without my permission, and now I am unable to watch tv. The company claims that I requested the termination via a call, but why would I email to reactivate it if that were the case? There was no verification call from the company regarding the termination, they just terminated my VC card without notice. So, my VC number is [redacted]8, and the company terminated it without my consent. Please reactivate my VC. The company has no right to terminate a customer's VC without permission. I've called customer care [redacted] times for reactivation, but I have not received any response. The company is ignoring me and refusing to activate the connection. Please help me. Call me.

Hello, Name: Raju Singh Mobile: [redacted] VC Number: [redacted]8 Address: Raut Para, Haram Block, Gidam [redacted] My Dish TV card [redacted]8 has been terminated by the company without my permission, and I am unable to watch TV. The customer care says that I requested the termination over a call, but I did not make any such request. I only asked the company to change my package, not to terminate. The company does not have the right to terminate my VC without my permission. I have tried contacting the company for a restart [redacted] times and sent emails, but they are not responding. They are refusing to activate my VC card and have not provided any verification for termination. Please reactivate my VC [redacted]8.

It has been six days without TV. I spoke with a service rep last Saturday, but there were issues understanding each other. My TV shows Complete Signal Loss or Acquiring Signal consistently, and I've shared this in multiple follow-up messages. The service rep mentioned additional charges and a service call, which I cannot afford, especially during the current situation. I suspect the receiver is faulty as another TV in the house works fine using the same satellite. My agreement expired in January, and now with only one working receiver out of two, I'm eager for Dish to address this and provide a solution.

I have been experiencing issues for several months with my Joey devices consistently going out around 1am. This problem has persisted since I started using your services. While the Hopper 3 works fine, the Joeys require a nightly reboot. I have attempted to contact your 24/7 customer support but have been unsuccessful. The option for tech help leads to a Spanish recording that disconnects the call. Unfortunately, as the problem occurs late at night, there seems to be no available technical support or service technicians under the silver contract to troubleshoot at that hour. This makes it challenging to address the issue without catching it happening live. I am frustrated with this situation and considering reporting it to the BBB. Although I have not requested compensation, it seems warranted given the inconvenience of having to reboot the entire system to ensure the Joeys work without pixelation. Dealing with this at my age is frustrating, and it is evident that the promised 24/7 support is lacking.

I have been a loyal DISH customer for many years and transitioned to the Hopper system last year. However, the new system has been unreliable, causing frequent signal loss despite trying recommended troubleshooting steps. When I called DISH for help today, the representative did not provide satisfactory assistance. They offered a technician visit for $95 or a $9/month insurance policy, which I am unwilling to pay. If this issue is not resolved, I am considering switching to Direct TV like my neighbor who does not experience signal loss. I value my history as a satisfied DISH customer and hope this matter can be resolved promptly.

Hello. I'm Colton W., and I need assistance with a billing issue. After discontinuing my service with Dish, I was charged a cancellation fee. I have been contacting customer service numerous times asking for a physical copy of the bill to seek reimbursement from my new TV provider. Despite confirming my address each time, the bill has yet to arrive, leaving me to believe it may have been resolved already. Can you help me receive a copy of the bill showing the $[redacted] cancellation fee, ending in [redacted], to my address at [redacted] Niles Ferry Road Apt 4A, Madisonville, TN [redacted]? Thank you for your help.

I recently received an over-the-air update on my Dish TV setup box, and since then, it has stopped working. The customer care representative informed me that fixing this issue would incur charges. I am surprised by this as I did not request the update that caused the malfunction. I believe it is unfair to hold customers responsible for issues caused by updates they did not ask for. I urge Dish TV to address and resolve this problem at no additional cost promptly. I have encountered multiple agents who are all requesting payment to fix the problem, stating that customer service is limited during the lockdown and they would resolve it remotely. I would like to clarify whether these agents represent Dish TV or if Dish TV supervises their actions. I hope this matter can be resolved swiftly.

The closed captioning on our Hopper Receiver started deteriorating in March and has been unreadable for a solid month. We request a refund for this issue. Additionally, there have been ongoing problems with stations like Pop TV without refunds, only to face a price increase. Despite channels being removed to "keep prices down," our bill has increased. The extra charge for local channels after the switch to digital has led to a significant monthly increase, now over $[redacted]. Closed captioning has been completely unintelligible since March. Hallmark channel on-demand content delays have been frustrating. Billing issues, receiver malfunctions, and Netflix glitches have further compounded the problem. We require a substantial monthly discount on our bill as compensation for these persistent issues. If not addressed promptly, we will switch to another provider and inform others to avoid this service.