DISH Customer Service Issues

I am Joseph Bellini, and I am disappointed with Dish Network's technicians and operational manager in Bullhead City. Three years ago, when the dish was installed, I encountered significant problems with the employees. Now, I am facing issues with realigning the dish, and when the technician came, he refused to go up to fix it, claiming it was unsafe. Despite my insistence that Dish Network installed it there initially, he argued otherwise. The technician mentioned taking pictures but said it was unsafe to do so without going up. He left after getting frustrated, stating I wouldn't allow him to take pictures. I am reaching out for assistance in quickly resolving this matter. Your company's substantial revenue should warrant better service. Thank you, Joseph Bellini.

We have Dish at home and in our RV. There have been ongoing software issues at Dish affecting our RV service for over a month. Despite contacting Customer Service, we still lack reliable service. This situation is unacceptable as we continue to pay for a service that is not being provided. We expect a prompt resolution and clarity on when the service will be fully restored. As loyal customers, we have promoted Dish to others, but the current service level is disappointing, especially during our summer travels. We are eager to understand the root cause of the problem, the timeline for the fix, and how Dish plans to compensate for this inconvenience. Sincerely, Sheryl R. Hollen-Hugg Safety Harbor, FL Account: [redacted]

In April [redacted], a salesperson named Nick Seden visited my Union City, CA home. He claimed that Dish, AT&T, and DirecTV were merging and could save me money by bundling my services. He convinced me to switch to Dish and bundling my cell phone, TV, and internet. Unbeknownst to me, he never informed DirecTV of the change, leading to me unknowingly paying for both services. This fraudulent act led to a penalty with DirecTV, and Dish removed my DirecTV equipment without my consent. Nick Seden, who worked for Dish, was later fired. Now, Dish is sending me collections notices, and I am out of pocket $2,[redacted] in penalties. This whole incident was not only a financial scam but also a breach of trust and misuse of personal information. A sales manager named Carlos Rodriguez attempted to return to my home but fled when confronted. - Dorothy C.

I experienced signal loss in rainy weather and called for assistance to check if there was a tree obstruction or misalignment. They performed tests, which were a bit hard to understand, and it led to further TV issues. After two weeks, my satellite signal isn't working at all. They recommended upgrading to a Hopper and DVD, which I don't need as an older customer who just wants to watch TV without complications. My query about the issue was left unanswered. After 25 years with them, I may switch to DirecTV for a new system, even though I have highly recommended Dish in the past. If I have to get a new setup, DirecTV offers the same channels at a lower cost.

I am frustrated with Dish. We've been loyal customers for 30 years. We modified our programming due to high costs, expecting channel [redacted] to be included, but it's not in the package. When I called for help, I struggled to understand the representative. It's tempting to switch providers like our friends do. It feels unfair that new customers get better deals than long-time customers. The channel lineup promised online doesn't match the actual package. Thankfully, I don't rely on their internet service.

In February, I signed up with Dish and was promised a Free Protection Plan for 6 months, with a $9.99 increase in August if not cancelled. I chatted with Carie and asked to cancel the plan to avoid future fees. She confirmed the cancellation but mentioned a $95 charge per service call. After canceling, I requested an email copy of our chat for my records at [redacted] However, the email I received did not include the chat details, only mentioning channel changes until 8-27-19 which I didn't request. I would appreciate it if you could send me the original chat transcript with Carie. Thank you for your assistance.

I have called three times and still waiting for a call back, but no one has returned my calls yet. As new customers of Dish, my partner and I have some questions regarding the trial offer and how long it lasts. We are confused because one contract indicates the trial lasts until next month, while another says it's for six months. We are simply trying to reach a real person to clarify these details. We recently switched from Direct TV to Dish hoping for better customer service, but the lack of response is making us very upset and frustrated.

On July 24th, I called for help with my dish for about 30 to 45 minutes, but couldn't resolve the issue. Later that evening, my husband spoke to a representative named Nick for 2 hours without success. Nick scheduled a service visit for July 31st and mentioned a credit to our account. When I called for an update, another Nick mentioned no work order and rescheduled for August 7th. I expressed my frustration and loyalty as a long-time customer, threatening to cancel if not resolved this week. After a lost call and speaking with Maranda in cancellations, no progress was made. I am disappointed with the service and will seek alternatives if not resolved promptly this week. Your attention to this matter is crucial. Thank you, Ashley

I was recently denied access to antennas for my local CBS station, which has been blacked out due to a dispute. I am also unable to cancel my service. Dish Network has mentioned that Meredith Corporation chose to blackout its own viewers and Dish has offered free antennas to customers to receive the affected stations. Dish shared that many customers have successfully integrated OTA antennas into their Dish set-tops, allowing them to watch broadcast programming for free and save $12 per month on their bill. Dish stated that integrating OTA-delivered local channels could save customers $[redacted] annually, providing access to local channels on the guide and enabling viewing and recording using the Dish remote without TV input changes.

A technician visited our property a few weeks ago to install a dish on our roof. During the installation, our landlord informed us that he did not permit dishes on the property. Despite the initial plan for the technician to remove it due to bad weather, it was not taken down. After receiving permission from our landlord to remove it on a better day, it has now been two weeks since, and the dish is still on the roof. Our landlord is upset, and we urgently need it removed. Please come to [redacted] Maynardville Pike, Apartment 21, Brown Stone Apartments to take it down. Thank you. Tim E., [redacted].

I'm a bit frustrated as I've been attempting to order a new customer service package that includes [redacted] channels, the Hopper 3, and potentially 1 Joey. I also meant to take advantage of the 55 or older incentives along with a $[redacted] gift card. However, when trying to place the order on your website, I couldn't find an option for the 16 tuner Hopper 3, only a 2 tuner DVR, and the gift card appears to be missing. When I call, I'm informed of a high call volume, and if I do get through, it's hard to understand the representative. I prefer handling this online to avoid communication issues. If that's not feasible, could you provide a direct number? I've also tried a link from your Facebook page, but encountered an error message on your site. Thank you, Steve.

My dad's TV stopped working early today, and I only found out about it at 10 pm. I contacted Dish and spent an hour on the phone only to be informed that they would send a new receiver via UPS, which will take 2 to 4 shipping days. Because my dad has macular degeneration, he needs a technician to assist him. However, I was told the earliest appointment available is in 7 days, which seems unreasonable given the circumstances. We pay extra for coverage to avoid additional fees for tech support or repairs. Furthermore, requesting an extra $20 for expedited service is disappointing. I am now considering looking for a new service provider due to this frustrating experience.

Subscriber ID: [redacted] Name: Prabhjot S. Circle: Punjab (Balongi) Mohali Dear Airtel team, I recently contacted your company through Dthcompare.com for a six-month DTH plan. Seema suggested a plan for all Star channels for Rs. [redacted]. However, upon installation, the Star pack was not available as promised. Seema has not been responsive to my complaints, and I've faced difficulty reaching out for a resolution. This has caused me distress and frustration. I urge you to address this issue promptly to avoid further action. I have evidence of the commitment made, and I insist on a refund if the issue remains unresolved. My experience has been unsatisfactory, and I will consider alternatives if this matter is not resolved satisfactorily. Thank you, Prabhjot S.

My name is R. G. I signed up for Dish seeking a TV and internet package. I was quoted $79.99 for TV and $29.99 for 30 Mbps Internet on 08/19. The installation was scheduled for Fri 08/23. The installer informed me he could only install the TV, so I contacted Dish to arrange for internet installation before the TV installation was complete. Dish customer service instructed me to wait until the TV installation was finished before setting up the internet. After the TV was installed, I called Dish for internet installation, but they informed me the price would be $69.99, not $29.99 as initially stated. I requested to cancel everything due to the misinformation, but they are now saying I will incur a cancellation fee for a service they could not deliver. I spoke with Hugo in the resolution department but have not received a satisfactory response in a week, only a bill for the monthly service. Each call lasts 30 minutes to an hour due to long wait times. Do you have an official email to contact corporate for assistance?

We recently cancelled our long-time DISH service due to our move to a senior community with provided cable. We requested boxes to return the equipment, and after a 10-day wait, we received them yesterday. We promptly boxed up the equipment and sent it back. Today, we received a voicemail with what I felt was a threatening tone regarding the timely return of the equipment, which I found rude. This is not a pleasant way to end our relationship with DISH. There might be a kinder way for the company to bid farewell to loyal customers. In addition, the long wait time (27 minutes!) on the customer service line is unacceptable, and it seems unreasonable to expect customers to wait that long for assistance. Yesterday, we waited 21 minutes to inquire about the delayed return boxes, which was quite frustrating. We are relieved we won't have to deal with this inconsiderate company again.

Our Joey box stopped working a few days back. Despite trying to troubleshoot online, the issue persists. I attempted to reach customer service but waited for over an hour without success. Our bill unexpectedly increased by $40 following the end of our contract. Even the representative I spoke with admitted the raise was steep but couldn't explain why. I grew tired of waiting to be transferred to another department and gave up. I seek prompt resolution without spending countless hours on the phone. Feeling frustrated, I am considering canceling my Dish service. I kindly ask someone from the retention department to contact me for assistance. Please reach out after 4:30 pm at [redacted].

I recently took over my husband's account, which is a new account but with the same account number. My account has been set up, but I have not yet received my first bill. Despite informing customer service of my husband's passing and confirming that he does not owe any outstanding balance, I am continuously receiving emails claiming I owe a large sum. My expected monthly bill is $82, which I am still awaiting. I have contacted customer service multiple times regarding this issue, but it remains unresolved. The phone numbers associated with the account are [redacted] and potentially [redacted]. The Account Number ending in [redacted]. I want this matter resolved promptly as I do not have any pending bills. Thank you, Rita Harris P.S. Paul also does not owe any outstanding fees. I updated the account to mine after his passing, maintaining the same account number for discount purposes. Even though customer service assured me everything is in order when I called, I continue to receive threatening notices regarding a supposed overdue balance. I kindly request this issue be rectified. Thank you.

I recently switched from DIRECTV to DISH after 9 years with the previous provider. I explained to your representative that I was changing because DIRECTV hadn't provided Fox channels for almost 6 months, which I needed for College Football. I was assured that I would have access to ALL Fox channels - Entertainment, Business, News, and Fox SPORTS Channels. However, only two days after installation, I realized that Fox Sports 1 and 2 were no longer included in my channel lineup. This seems like a deceptive practice. I am paying the same amount but no longer receiving what was promised. I would like this issue to be addressed promptly. I hope this contract dispute can be resolved without inconveniencing the customers. I am very disappointed with this situation and hope for a quick solution.

I recently added remotes with Google Assistant to my Hopper 3 and two Joeys. They all function properly for tasks like changing channels and looking for movies. The only issue is that when I ask for the weather or temperature, it provides information for Walton, Kansas, which is different from Parsons where I live. If I ask specifically for Parsons weather, it responds correctly. I don't have a smartphone, only a flip phone and a desktop computer. I contacted Dish about this, and they mentioned that Google Assistant is new and promised to pass on my feedback. Thank you.

I have been trying to get approval to have a dish installed through one of your third-party installers. They called to mention a $75 one-time hook-up fee due to my credit report not showing any revolving accounts or a mortgage. When I contacted customer service and asked for a supervisor, Julian assisted me. After performing a credit check, it showed the same results. I do have a mortgage and revolving accounts, although they are currently paid off. My FICO scores are [redacted] with Transunion and [redacted] with Experian. I am concerned about the accuracy of your credit reporting system and if this is a tactic to charge certain customers more. This situation frustrated me, making me reconsider doing business with a company that employs such practices. I would appreciate a response.