DISH Customer Service Issues

Subject: Billing Discrepancies and Service Termination Request To Dish TV Customer Service, I am writing to address billing discrepancies and unsatisfactory interactions with your representatives. On February 28, [redacted], after discussing billing errors with "Dominique," he confirmed a monthly rate of $85.65 for 12 months without any contractual obligations. Despite this agreement, I have consistently received inaccurate bills ever since. Furthermore, on December 10, [redacted], "Anna" quoted me $[redacted].00 to reinstall my dish, but after I declined, she revised the cost to $30.00. I agreed to this amount, expecting it to reflect on my next bill. Shockingly, I was billed $60.00 for the new dish, along with a raised monthly rate and a late fee, none of which I find acceptable. In light of these issues, I am officially terminating my services with Dish TV. My calculations total $82.63 to be paid upon receiving a corrected invoice as the final bill, clearing any outstanding balance. I request my account be closed immediately upon payment receipt. Effective immediately, all communication should be in writing via email or USPS. No further phone discussions will be entertained. Please acknowledge the receipt of this letter dated January 23, [redacted]. Sincerely, Hoyt Blackwood

Account Number ending in [redacted] I recently received an email from you on 2/15 about the cancellation of my DISH service, set for 02/15/[redacted]. I want to clarify that I had actually requested the cancellation of my service at the end of January, with the service being fully disconnected on 2/2. After an inadvertent immediate cancellation by you, I had to temporarily reconnect the service and pay for it until the end of January, as per my original request. I officially disconnected the service on 2/2. I do not intend to pay for any service beyond the end of January and I am disappointed by the confusion and errors in the process. I urge you to rectify this situation promptly. Thank you, R. Painter

Good evening, I had been paying $32.95 for the past year with a reduced rate that was offered to me. I appreciated this offer. When I called today, I spoke to a young man who was not rude but not very pleasant either. I explained that I would have to cancel my subscription if I couldn't get a lower rate. He offered me $15 off, but I asked for the same deal I had before. He insisted on only offering the $15 discount. I expressed my disappointment and mentioned my long loyalty to your company, but he could only repeat the $15 off offer, so I proceeded to cancel my subscription. While this may be your current policy, I have always enjoyed your service. Previous issues were handled well, and your team was always friendly. Problems were rare, and I appreciated the excellent service I received from your company. It's unfortunate that it had to end. Thank you, John Braloski

I am currently out of town taking care of my 92-year-old brother-in-law who broke his hip and had surgery. I requested to temporarily turn off my service for 6-18 weeks, but was informed that only the TV service could be disabled, not the internet. Despite my request to shut off all services until I return, I keep receiving messages indicating that my service has been disrupted. I asked for boxes to return the equipment, but now I am being told that my account will be sent to a collection agency. I am facing difficult circumstances with multiple family emergencies and surgeries, and I just need a final bill to arrange a payment plan. This termination was supposed to be at my request, not initiated by the service provider.

I've noticed two unnotified bill increases since signing up with Dish. Initially, my rate was guaranteed for a set period. However, in the last two changes, I was informed that Dish must purchase the programs we watch, leading to the rate hikes. Even though I have the choice to bear these increases, after being a loyal customer for over two years, I feel disappointed in the lack of loyalty towards customers like me. It seems Dish, like other providers, is solely focused on profits at the expense of customers. If this issue isn't resolved satisfactorily (without compromise on service quality or plan), I am prepared to cancel my Dish services. If this is the direction Dish chooses to proceed in, I will no longer support the company. Best, J.G. (Address withheld for privacy)

I recently became a Dish customer. I reside in a remote area with poor phone reception. Being a disabled individual, watching TV is my main source of entertainment. Despite attempting to cancel extra channels within the specified time frame due to system issues, my card was charged the new amount, which I cannot cover. As a result, my TV service was interrupted, and now I am required to send a check to reinstate it. My card only had funds for the initial amount agreed upon during setup, as mentioned in the original conversation. I reaffirmed my financial constraints and declined additional channels. Numerous failed attempts to contact your customer service have left me in a difficult situation. Michael H., [redacted] Anchor Ave, Blythe California [redacted]

We recently encountered issues with our receiver as all three lights came on along with the record light repeatedly activating. Despite attempts to record programs, many were not successfully saved due to signal disruptions. An attempt to exchange the receiver highlighted ongoing signal problems. The technician was informed that although accidental recording might occur, the fundamental issue lay with the signal. Despite the signal initially syncing well, interruptions persisted, causing the message "program stopped" even though we were actively watching. Today, my wife noted a prolonged outage from early morning, which continued when I left for work. Restarting the receiver did not resolve the complete signal loss, a rare occurrence for us. We seek assistance in resolving this prolonged signal outage. Thank you, The Millicans.

Dear Dish Network Customer Support, I recently discovered an account in collections linked to my Equifax credit report involving DCI as the collection agency and Dish Network as the original creditor. Despite my lack of any past dealings with Dish Network, a negative impact on my credit score has occurred due to this issue. I have attempted to address this directly with Dish Network customer service to no avail as they are unable to locate any account information. This wrongful entry could have severe consequences on my career as a Technology Integration Consultant for the Department of Defense, where I hold a Top Secret security clearance. I have made unsuccessful attempts to contact the Dish Network Corporate Office for resolution. It is imperative that this matter is investigated and resolved promptly to avoid any further damage to my credit. I am seeking urgent assistance in rectifying this erroneous collection account and preventing any adverse effects on my professional standing. Warm regards, Dan A. Isbell

In late November [redacted] or early December [redacted], I canceled my service due to receiving multiple emails about non-payment and service discontinuation. When I called in December [redacted] to explain the cancellation, the representative informed me the bill included charges for the current and future month. Despite explaining my cancellation, I received a past due bill in late January [redacted], where I reiterated my cancellation. I had been a loyal customer paying my bills consistently. I believe my service should have been canceled in November [redacted] based on the suspension email sent at that time. I seek resolution of this billing issue promptly. If not possible, please provide contact information for your CEO.

Subject: Account Inquiry and Unauthorized Charges Dear Dish, I have been trying to resolve this issue over the phone without success, so I am now reaching out via mail concerning my account and the unauthorized charges I have been experiencing since the initial installation in August [redacted]. I had scheduled an installation and set up auto-pay for [redacted] Clawiter Road in Hayward, CA [redacted]. However, the technician determined that Dish services were not available at that address. The service was canceled immediately and never utilized. Upon reviewing my bank statements, I discovered that my account has been charged $[redacted].39 monthly for the past 8 months, for a service that was never used. This amounts to a total refund owed of $[redacted].12 by Dish. I am requesting your prompt attention to rectify the erroneous charges dating back to the original installation. These details can be confirmed by the technician I met in person during this process. I urge you to reverse these charges promptly and issue a credit to my checking account. Failure to do so will lead me to escalate the matter with an official complaint to the Federal Communications Commission (FCC) for intervention and investigation. For immediate resolution, kindly contact me via email at [redacted] or on my cell phone at [redacted]. I expect a swift response to address this matter promptly. Sincerely, Dante T.

I am Lieutenant Rick Friedl from the South Euclid Police Department in Ohio. I am investigating a theft involving a Dish Network employee. The surveillance video clearly captured the incident. I believe the suspect may be out of state but works as an installer in the Cleveland Ohio area. The stolen item was found in the suspect's van at another customer's location. I am trying to reach a Dish Network supervisor in the Cleveland area regarding this matter. I would like to discuss keeping the video in my case file rather than sharing it on social media. Please contact me at [redacted]. Thank you, Lt. Rick Friedl, South Euclid Police Department.

I contacted Wink TV channel 11 regarding the issue with Dish Network and received a response. It seems Dish's lack of response has led to the channel being unavailable to subscribers. Wink has tried to continue negotiations but Dish has not been cooperative, demanding unreasonable terms for a new agreement. Wink has offered a simple extension to the existing agreement with updated rates, but Dish has not responded positively. Unlike other providers, Dish has taken this approach twice before, disrupting the service for viewers. Wink hopes to resolve this matter soon for its viewers as a locally owned and operated station. Contact has been made with Dish, but a resolution is pending. - Gregory Stetson, Program Director.

I reached out to customer support at Dish without success. They provided me with the manufacturer's number for my TV. Yesterday, the picture was fine, but today when I turned on the TV, there was no picture. Despite my effort and the guidance given over the phone, I couldn't resolve it due to my hearing impairment. The power indicator shows yellow, but no picture displays, only the blue HDTV light comes on. I prefer to schedule a technician's visit before contacting the manufacturer, as we've experienced strong winds in the area. I checked the website but did not find a phone number to arrange for a technician visit.

I have not yet received the $75 gift card from activating my Dish Network service. Despite being informed it might take some time, it has now been 5 months, and the gift card has not arrived. I faced a similar issue in the past with a previous account, where I was promised a gift card but never received it. In total, Dish Network owes me $[redacted] in gift cards. Due to financial difficulties, having this credit would greatly help me restore my services. While generally satisfied with Dish, I am disappointed about the unfulfilled promises of the gift cards and the mini Google Home device. I believe such offers shouldn't be made if they won't be honored. Moreover, if I haven't canceled the additional movie channels package, I'd like to do so right away to reduce my bill by about $15 monthly. Your prompt response is appreciated to prevent falling further behind on payments. Thank you. Sincerely, A mostly satisfied Dish Network customer, B. Chandler

As a Canadian snowbird back from Arizona, I used Dish for 2 months and requested service to end on April 4, [redacted]. However, the last bill I received covers until April 30, [redacted], which is more than I owe. I've been struggling to reach a Dish representative as the 1-[redacted] number doesn't work from Canada. Online chat suggested Skype but it also failed. Getting someone else to call isn't an option, and no one provided a direct phone number or email address. Today is the due date, and I need assistance. Please contact me at [redacted]. Thank you. - Gary Knight

For the past two days, we have experienced intermittent service interruptions. We keep receiving error messages about lost satellite signals or partial connectivity problems. Despite following troubleshooting steps after unplugging the system, the issue persists. I reside in VA and spent 30 minutes speaking with representatives, with the last one suggesting a paid technician visit. I recently noticed on TV that Dish is aware of the ongoing problem and is working on a solution. This situation has caused me to miss my favorite shows, and I am disappointed by the suggestion of paying for a problem on your end. Will there be any reimbursement for the inconvenience and frustration caused by the service disruption? I am considering switching providers due to this experience. It would be beneficial if Dish could proactively communicate such service issues via email to prevent customer stress and inconvenience. Thank you. - S.M. Bartee

I contacted on Wednesday the 17th to inquire about paying my bill on the 18th, which was the last day to do so. The woman I spoke with confirmed multiple times that I had until midnight on that day. I made the payment around noon on the 18th, but my service was unexpectedly shut off. Upon calling at 7 pm, the representative I spoke with was incredibly rude. I had never experienced such disrespectful treatment from Dish before. I had informed the representative on the 17th that I could go to the bank that day if needed, but she assured me I had until midnight on the 18th. I am deeply upset by the way I was treated, and I believe that the representative's behavior was unacceptable for a company like Dish, especially as a customer of over 10 years.

I have been a loyal customer since [redacted] and have lived at my current address for 3 1/2 years. I experienced issues with recording more than two programs, and customer service suggested upgrading to the Hopper 3, which would allow Picture-in-Picture (PIP) on all four TVs. However, I was taken aback when I was told that a $[redacted] deposit was required for the Hopper 3, something that was not mentioned in any equipment reviews. I inquired about waiving the fee through the loyal customer department or even obtaining the corporate office number, but to no avail. As a long-term customer, I feel undervalued and am considering switching to a provider like Direct TV, which does not charge for equipment. Please address this concern promptly as I need a resolution. Thank you.

I am reaching out to address two specific concerns regarding my recent billing experience with DN. Firstly, I have noticed that my payments have not been properly credited for the last two months. Secondly, I am frustrated with the excessive amount of advertising material included with my bill, which I consider unnecessary clutter. Every month, I meticulously document my bill payments by taking photos of the bills, checks, and accompanying advertising material before sending them out. I have observed a pattern where when I only return the payment stub and the check without the additional advertising material, my payments are credited accurately. Conversely, when I send back all the advertising clutter along with my payment, my payments are not credited properly. Upon receiving the latest bill from DN, I once again encountered numerous ads that I had to sift through to locate the payment stub and bill. I will return the payment stub, check, and advertising material as usual, but I anticipate that my payment may not be credited correctly, based on past experiences. I understand that advertising generates revenue, but I find it unreasonable to have to deal with this excess material just to locate my bill. I care about reducing waste and do not wish to contribute unnecessarily to landfill concerns. If DN employees responsible for processing payments are not prioritizing accurately crediting payments, it reflects poorly on the company. I trust that this feedback will reach someone who can address these issues appropriately. I am open to exploring alternative service providers if these concerns are not resolved effectively. Sincerely, Rocky Comforter [redacted]

We are long-time customers of DISH. I am requesting to have one of our two Dish boxes removed from our kitchen, where it has not been functioning for the past month. We tried to schedule a service call over the phone but encountered difficulty in understanding the representative, and it seems they may not have understood our issue either. We used to be able to schedule a service call with charges appearing on the next bill, but we were informed this is no longer an option. We are hopeful that a technician can help with the non-functional box and possibly repair it during their visit. We appreciate the previous assistance from DISH employees like Jamie or Evan who have been helpful when visiting our home. Thank you for listening to my concerns. Mrs. K. (Linda) K.