I emailed Wink TV channel ** on my dish service to ask when we customers will get its c...

GetHuman2626707's customer service issue with DISH from March 2019

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The issue in GetHuman2626707's own words
I emailed Wink TV channel ** on my dish service to ask when we customers will get its channel back on Dish. Here is the email I sent as well as the answer back to me. Seems like the ball is in Dishnetwork’s court to me. I don’t really care whose court the ball is in. Let’s get this rectified and give us back channel ** Wink TV. The customer is the one in the middle and we are paying for a channel we are not currently getting. Hope you all come to a solution soon!** First, we apologize to all of our viewers that have been affected by DISH removing WINK-TV from its satellite service. WINK-TV has been trying to keep negotiations going but based on the lack of responses from DISH, no responses from them for more than eight weeks, WINK-TV cannot assure DISH subscribers that they will have access to WINK-TV or CBS programming for the foreseeable future**DISH's disinterest in getting an agreement done with our company has been apparent from the start, where DISH -- alone among our distribution partners -- refused to consider extending any of the terms of our existing agreement. Instead, DISH has insisted that it will only deal with WINK if we execute an entirely new agreement filled with unreasonable terms that are not consistent with the market or the rights that WINK is able to grant.**We have again offered DISH the opportunity to restore WINK's signal to its system on an expedited basis through a simple, one page extension to our prior agreement with updated market rates. Rather than respond to that offer, however, DISH chose to air infomercials **** saying call WINK-TV not us for the outage. WINK has successfully completed negotiations with every other cable and satellite system serving this market and, in its history, has never had a disruption in service other than with respect to DISH -- who has twice used the same tactics to remove our station from its system. **WINK-TV is a locally owned and operated television station. We live and work in this community just like you do. We hope that we will be able to successfully reach an agreement with DISH.**Gregory Stetson*Program Director*****-***-**********@***.com***-----Original Message-----*From: WINKNews.com *mailto:*****@***.com* *Sent: Thursday, March **, **** *:** PM*To: *****@***.com*Subject: Dish Network Channel ****From: Joyce ******@***.com**Subject: Dish Network Channel ****Message Body:*When is Wink coming back to Dishnetwork??? All the other stations have no issue with Dish. Your viewers are the ones without favorite CBS shows. I understand the money matter but negotiations perhaps would find a solution. Try it and see. Would love my cbs network shows to be broadcast in my Dish service again soon. Been without too long. Just sayin.......**--*This e-mail was sent from a contact form on WINK NEWS (http:**scanmail.trustwave.com*?c*****&d*h*Cd*DEWM*W-gNWPoOTJUB*YYhuhAh*ezH*X*ist*w&s*****&u*http%*a%*f%*fwinknews%*ewpengine%*ecom)

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DISH

Customer service issue
Reported by GetHuman2626707
Mar 29th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 481 others
0 customers following this

Timeline

GetHuman2626707 started working on this issue
Mar 29th, 2019 4:53am

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