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DHL Customer FAQ

Top Answers & How-to Guides

What is DHL's Phone Number?

The question we are asked most often is about how to talk to DHL customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I redirect my package to a different address after it has been picked up?

Yes, DHL offers a service called "Change of Delivery Address" that allows you to redirect your package to a different address after...
Ask any question you have about DHL customer service, get an answer now.

Recent DHL Customer Questions

I want to change the shipment phone number

To change the phone number linked to your shipment with DHL, it is recommended to call their Customer Service as soon as possible. Be prepared to provide your shipment tracking number and the correct phone number. Please note that changes may not always be possible if the package has already been dispatched or in transit. Any mistake must be reported immediately to ensure it gets corrected in time. Keep in mind that DHL's ability to change details can depend on the status of the package and local regulations.
Asked Mar 4, 2024 12:42 PM

Help me with my DHL customer service issue

Shipping Information

How Do I Change My Shipping Information or Address with DHL?

The article outlines the steps a consumer can make to change the delivery address for a DHL delivery. It provides step-by-step instructions...

Tracking Orders

How Do I Track My Order with DHL?

If you have ordered an item online, and you can see the package is being delivered by DHL, you can track the progress of your order...

Transit Time

What is the average transit time for DHL express delivery?

The average transit time for DHL express delivery depends on various factors such as the destination, origin, customs clearance, and...

Delivery Scheduling

Can I schedule a specific delivery time for my package?

Unfortunately, DHL does not offer the option to schedule a specific delivery time for packages. The delivery times for DHL shipments...

Weight and Size Limits

What is the maximum weight and size limit for DHL shipments?

The maximum weight and size limit for DHL shipments vary depending on the specific service used. Generally, for international shipments,...

Payment Methods

What are the accepted payment methods for DHL services?

DHL offers multiple payment methods to ensure convenience for customers. We accept major credit cards, including Visa, MasterCard,...

Address Changes

Can I change the delivery address of my package after it has been shipped?

Unfortunately, once your package has been shipped with DHL, it is not possible to change the delivery address. The delivery address...

Lost or Damaged Packages

What happens if my package is lost or damaged during transit?

If your package is lost or damaged during transit with DHL, we understand your concern and will strive to assist you promptly. In the...

Insurance

Does DHL provide insurance for my shipments?

Yes, DHL provides insurance for shipments. We understand the importance of protecting your valuable goods during transit. Our comprehensive...

Prohibited Items

Are there any items that are prohibited or restricted from shipping with DHL?

Yes, there are certain items that are prohibited or restricted from shipping with DHL. These items include but are not limited to explosives,...

Package Redirect

Can I redirect my package to a different address after it has been picked up?

Yes, DHL offers a service called "Change of Delivery Address" that allows you to redirect your package to a different address after...
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