Hello you guys.*I would like to update you and open a complaint about your distribution...

GetHuman-ohayon's Issue with order with DHL from June 2019

Help with my DHL issue
The issue in GetHuman-ohayon's own words
Hello you guys.*I would like to update you and open a complaint about your distribution center in Israel. The complaint is for stealing money and bullying behavior, for an item I bought on eBay. . ** Here are the details:**Ship date:*May **, ******Delivery:*Est. arrival on or before Jul *, **** **:**pm**Tracking:*************Shipped to:*eyal ohayonnecher st ***karmiel, ******IL**Order summary**Sold for:*€***.****Quantity sold:****Shipping:*€**.**IT*OtherInternational**Bought:*May-**-**, **:**:** PDT**Location:*San Filippo del Mela, Italy**Item *:***************DHL Israel requires me to pay *** NIS for the package's release from customs, including taxes and handling.*According to the website of the Israeli tax authorities, which is advertised on the Internet, in the category of the item that is a cover for car seats, it appears that the tax payment amount is only *** NIS.**I demand from you with urgent urgency to examine my complaint and correct the Distortion in customer care and anguish caused to me by ugly behavior and senseless service.**I would like to point out that my demand for a reduction in tax costs was found to be correct and the new requirement for payment of tax costs was reduced to NIS ***.**.*Unfortunately, this is still not the correct number.*The ugly thing that is being done at the Distribution Center in Israel is that it has informed the supplier that I do not want to pay the taxes, and as a result the supplier threatens not to accept the package and to pay for the expenses.**I hereby inform you that I do not intend to pay more than the amount written on the website of the Israel Tax Authority! **$*Any additional demand beyond the payment of this I demand to receive an original document of the Israeli tax authorities.*I demand compensation for delaying the delivery to me unnecessarily and the aggravation caused by your leadership in handling my package.**Sincerely*Eyal Ohayon

GetHuman-ohayon did not yet indicate what DHL should do to make this right.

How GetHuman-ohayon fixed the problem
I have entered my purchase data into the tax costs table on the government's customs website. And I agreed to pay only the amount he had shown me at customs.
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DHL

Issue with order
Reported by GetHuman-ohayon
Jun 9th, 2019 - 3 years ago
Fixed
GetHuman-ohayon shared how to fix
Seen by 17 customers so far
Similar issue to 942 others
0 customers following this
Items needed
Full name
Phone number on order
Email on order
Order Number
Home and billing address

Timeline

GetHuman-ohayon started working on this issue
Jun 9th, 2019 6:46am
GetHuman-ohayon confirmed the issue is fixed. Hooray!
Jun 11th, 2019 4:19pm