Package was sent from Newark CA to Durango CO. tracking number...

GetHuman-durvana's customer service issue with DHL from August 2018

Help with my DHL issue
The issue in GetHuman-durvana's own words
Package was sent from Newark CA to Durango CO. tracking number ********************** For some reason your system isn’t updating the progress information. It just says: ELECTRONIC NOTIFICATION RECEIVED: YOUR ORDER HAS BEEN PROCESSED AND TRACKING WILL BE UPDATED SOON and that was July **. the system isn’t updating progress information and no other information is available. Over on the USPS side it says: USPS Currently Awaiting Package*A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon. It has now been ** days. Can we put a tracer on this or just call it a lost packge.
GetHuman-durvana did not yet indicate what DHL should do to make this right.
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DHL

Customer service issue
Reported by GetHuman-durvana
Aug 10th, 2018 - 7 mons ago
I have an issue with DHL too
Fixed
Seen by 7 customers so far
Similar issue to 172 others
0 customers following this
Items needed
Full name
Phone number on order
Email on order
Order Number
Home and billing address
Timeline
GetHuman-durvana started working on this issue
Aug 10th, 2018 5:44pm
GetHuman-durvana indicated the issue is not fixed yet.
Aug 10th, 2018 7:34pm
GetHuman-durvana indicated the issue is not fixed yet.
Aug 11th, 2018 9:38pm
GetHuman-durvana indicated the issue is not fixed yet.
Aug 13th, 2018 7:41pm
GetHuman-durvana indicated the issue is not fixed yet.
Aug 13th, 2018 7:42pm