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DHGate.com Customer FAQ

Top Answers & How-to Guides

How do I Contact DHGate.com Customer Service?

The question we are asked most often is about how to talk to DHGate.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does DHGate offer free shipping?

Yes, DHGate does offer free shipping on selected products. The availability of free shipping varies depending on the seller and the...
Ask any question you have about DHGate.com customer service, get an answer now.

Recent DHGate.com Customer Questions

Comment puis je annuler une commande ?

Pour annuler une commande sur DHGate.com, rendez-vous dans votre compte et accédez à l'historique des commandes. Sélectionnez la commande que vous souhaitez annuler et cherchez l'option d'annulation. Si l'annulation est possible, suivez les instructions fournies. Notez que les conditions peuvent varier en fonction du statut de la commande et du vendeur.
Asked Sep 29, 2024 3:07 AM

Hi, I made a purchase that was already paid for and it was being shipped with order number 34084807227 but I accidentally deleted the account, what should I do?

We recommend trying to recover your account, as that would give you access to your order details. If account recovery is not possible, please refer to the contact information available on this page for assistance with your specific order situation.
Asked Aug 26, 2024 12:26 AM

I haven't received my package for almost 2 months and I don't know how to get my money back

If you haven't received your package within the estimated delivery time, you can open a dispute for a refund on DHGate.com. Log in to your account, go to "My Orders," find the order in question, and select "Open Dispute." Provide all relevant details about the issue.
Asked Jul 16, 2024 2:51 AM

I've been ordering shoes for 3 weeks but haven't received any tracking yet

Sometimes, tracking information may take a while to update. It’s best to check the order details on your DHGate account for any updates. If there is still no tracking information, you might consider contacting the seller for more details. If needed, there's a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 1, 2024 9:00 PM

They closed my account for security reasons after I bought something and now I can’t get it back

We're sorry to hear that you're having trouble with your account. When an account is closed for security reasons, it often means that DHGate.com detected potentially fraudulent activity. Rest assured that they are likely trying to protect your account details and personal information. You may need to provide verification to DHGate.com to get your account reinstated, such as confirming your identity, proof of address or verifying payment. We advise to check if you've received an email from DHGate.com explaining the situation or possible steps to restore your account. Your patience and understanding will be highly appreciated during this process.
Asked May 11, 2024 10:52 PM

Help me with my DHGate.com customer service issue

Order Tracking

How do I track my DHGate order or packages?

If you are looking for your tracking info or how to track your order with DHGate, we've got your back. Follow these steps to track...

Can I track my package if I don't have a tracking number?

Unfortunately, it is not possible to track your package without a tracking number. The tracking number serves as a unique identifier...

Returns and Refunds

How Do I Return an Order to Dhgate?

Unfortunately, you may run into a situation with an order from DHGate that leads to you returning the package. here's some helpful...

How do I get DHGate to refund my charge?

If you need a refund from DHGate, sometimes it can be a little tricky. You really need to know exactly what to do. Luckily for you...

Delivery Issues

How do I let DHGate know about a missing delivery?

If you missed your delivery with DHGate, or if they never delivered it, you do have options. We've laid them all out for you in this...

How do I let DHGate know there Is a problem with my order?

If you have an issue with your DHGate order, there are many courses of action you can take. Here's the fastest, most direct way to...

Order Processing

How long does it take for DHGate to process and ship an order?

At DHGate.com, the processing and shipping time for an order depends on several factors. Generally, it takes about 1-3 business days...

Payment Methods

What payment methods does DHGate accept?

DHGate.com accepts various payment methods to provide convenience to its customers. Currently, the platform supports payments through...

Return Policy

What is DHGate's return policy for damaged or defective items?

DHGate's return policy for damaged or defective items is customer-oriented and hassle-free. In case you receive a damaged or defective...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order on DHGate.com after it has been placed but only within a certain timeframe. DHGate.com provides...

Product Warranties

Does DHGate offer any warranties on its products?

Yes, DHGate offers warranties on its products. The duration and coverage of the warranty may vary depending on the specific item and...

Wholesale Orders

Can I order wholesale or in bulk from DHGate?

Yes, you can definitely order wholesale or in bulk from DHGate. DHGate is a reliable and trusted online platform that offers a wide...

Import Duties

Are there any import duties or taxes I need to pay when ordering from DHGate?

When ordering from DHGate, import duties or taxes may be applicable depending on the destination country's customs policies. It is...

Shipping Options

Does DHGate offer free shipping?

Yes, DHGate does offer free shipping on selected products. The availability of free shipping varies depending on the seller and the...
We look to the DHGate.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DHGate.com issues reported to GetHuman
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