I just want my money put back in my car

GetHuman-keyhear's Refund a Charge issue with DHGate.com from December 2019

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The issue in GetHuman-keyhear's own words
I was trying to order these sneakers because I really like them ... I order a pair of Maison margiela Fusion sneakers for Christmas on the **th of December order ***********. I paid an extra money for Rush delivery through DHL so i would receive them before Christmas. I never received any updates or any tracking information on my order. I contacted the seller and he finally wrote me back today December **th and said that my shoes were stopped by customs and they were sent back but now the shoes that I ordered is now out of stock so I would like for my money to be put back on my card please
This is very frustrating because I really wanted my shoes for Christmas and I didn't receive them and they also have my money
I want my money put back on my card
* years I've spent a lot of money with you guys over the years that's why I'm a good customer
No
How GetHuman-keyhear fixed the problem

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I ordered Maison margiela Fusion sneakers and I have Rush delivery you DHL but never received them
Refund a Charge issue
Reported by GetHuman-keyhear
Dec 26th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 4782 others
0 customers following this

Timeline

GetHuman-keyhear started working on this issue
Dec 26th, 2019 8:37pm
GetHuman-keyhear indicated the issue is not fixed yet.
Dec 27th, 2019 12:41am