DHGate.com Customer Service Issues

I am disappointed that I have not received proper assistance from your customer service team. I purchased a sex machine that has broken three times despite my attempts to fix it with the parts provided after emailing Jessky. I have sent pictures each time to show the issues, with the most recent one showing the motor failing. Unfortunately, I can no longer access my old email, [redacted], and have provided my new email, [redacted], with no response. I am concerned about losing the $[redacted].00 spent on the machine and it is disheartening that I have not received a reply to address the warranty issue. This lack of response has led me to discontinue my purchases from your company.

I am frustrated with the lack of assistance I have received. I am unable to reach a person for help and have only been able to communicate through chat, which has not resolved my issue. I want to return a faulty product, a sex machine that has broken three times despite having a warranty. I have not received any response from the customer service representative, Jessky. I am seeking a refund of $[redacted].00 for the defective product. If I do not hear back soon, I will have to refrain from making future purchases. I have also had complications with my email address, as Google has caused me to lose access to my old email ([redacted]). For now, please contact me at my new email address: [redacted]

I placed orders for two Lescolton 4 in 1 PL Laser Hair Removal devices, Order # [redacted] and Order # [redacted]. I declined the purchases and requested refunds for both, but have not received any resolution. I have evidence in my bank statement of being charged for both machines. Despite being happy with my recent orders for a cool sculpting machine and microneedling, I am distressed over the lack of refund for the laser hair removal devices. I offered to accept one at a reduced price, but received no response. I reiterated my willingness to accept one of the devices for $[redacted], but still have not heard back. The delay in refund is troubling, especially during the holiday season. I hope to have this matter resolved promptly. Sincerely, Sharon R.

Hello, I sent you an email on October 10th regarding the watch issue. I had previously contacted you about it. I look forward to your response. Sent from AOL Mobile Mail Get the new AOL app: mail.mobile.aol.com On Thursday, 10 October [redacted], [redacted] wrote: Hello, I received a silver watch (photo attached) instead of the gold one I ordered (see order below). Please send me the correct gold watch. If you require the return of the silver one, kindly provide a pre-paid envelope. I attempted to open a dispute with the seller on the day of delivery, but the website was inaccessible. As a disabled individual limited to using an iPad without Adobe support, I appreciate your assistance. Thank you, Nick.

I ordered 3 Carolina Panthers hoodies from oho08, but they misspelled "Carolina" as "Carolian." I am requesting an exchange for 2XL Dallas Cowboys hoodies. There have been multiple complaints about the merchandise quality, and it is unacceptable to continue selling subpar items to customers. If the Dallas Cowboys hoodies are not available, please issue a refund. It is important to address these issues promptly to maintain customer satisfaction. I have reached out to oho08 without a response and plan to return the incorrect merchandise soon. I hope for a resolution soon before considering further purchases.

I purchased two imitation Louis Vuitton items as a joke gift for Christmas on November 6th. As of December 9th, I have not received them. The tracking number provided was invalid, and attempts to contact the seller have been unsuccessful as their store is no longer available online. With the holidays approaching, I now seek a refund to purchase gifts elsewhere.

Hello, I placed an order for a pair of shoes. The seller initially showed pictures which looked fine. However, after receiving the shipment photos, the shoes appeared to be a different imitation from what was originally displayed - essentially false advertising. I am seeking a full refund, but the item has already been marked as "shipped." It has not left the country of origin. Is it possible for the seller to contact the facility to cancel the order? I have contacted the seller and I am awaiting a response. Thank you for your assistance.

Hello, my name is Latisha T. I recently placed orders with your company, but I have encountered an issue with one of the tracking numbers provided. I made payments for all orders on November 26th, but I am unable to access my account to check the shipping status. The tracking numbers lw[redacted]03cn, lw[redacted]41cn, and lw[redacted]59cn are associated with the orders I am expecting before Christmas for my children. As of now, I have not received any updates and am unsure where the items are located. I would appreciate receiving prompt assistance with this matter. Thank you.

I placed an order on DHgate a few weeks ago, but it still hasn't arrived. When I checked the online tracking, it shows that it's been delivered to Barcelona instead of Malaga, even though I provided the correct address. I've been trying to contact the seller, but they haven't responded. Could someone please help me look into this issue with my order? Thank you. Tracking number: LO[redacted]42CN Order number: [redacted] Email: [redacted]

I purchased a dress last year, but it arrived in the wrong color and size. I tried to return it, but the store offered me an exchange for an item from Dhgate instead of a refund. They assured me that there was no time limit on this agreement. However, when I tried to place an order last week, I realized that all the messages regarding the exchange had vanished after a year. I have the unworn dress in its original packaging with the barcode intact. I am still in need of the refund they promised me.

I noticed a purchase of $53.92 on my account that I didn't authorize. It's for an unknown item and was made with a new card that I never used with DHgate, which isn't saved on the website. Checking my DHgate account, I see all my items in the cart and no purchases were made there, so I'm puzzled by this unauthorized charge. As a result, my account is now overdrawn. I kindly ask for prompt resolution of this issue.

Order number ************ I have not received the bag I ordered on July **, ****. The seller has stopped responding to me. After checking with the post office, I found out that the bag was returned to China due to incorrect information provided by the seller. Despite sending screenshots of the returned package to the seller, I have been ignored. I am seeking a refund or requesting expedited shipping for the bag. Please assist me in resolving this matter promptly.

Hello, I bought a pair of trainers on October 7, [redacted]. I am still waiting for the item, but it has not arrived. I have contacted the seller multiple times and opened a dispute. The seller is now saying I can only get a refund if I close the dispute. I paid $41.84 for the item, which is not cheap, and I find this situation unfair. I am frustrated that after nearly two months, I have not received the item. Can I please get a refund? Here are some pictures for evidence.

Hello, good morning, I received my package on 12/14/19, order number [redacted]. The garment is of poor quality and not the size 2 that I ordered. Additionally, it has appliqués and flowers falling out from the dress. I immediately sent an email on 12/14/19 regarding this issue, but no one has responded yet. I need to return this item for a refund. I am very dissatisfied as my daughter needed this dress for Christmas. Please provide me with the necessary information to return the package. Regards, Babita

Order number: [redacted] I placed my order on November 4, [redacted]. Initially, I received a message from the seller after two days indicating that the item was no longer available. They sent me images of similar items to choose from. After selecting one, the seller took almost a week to ship the order. I attempted to track the package, but it appears to be untraceable. Despite my messages, the seller has not responded to address my concerns. It has been a month, and I have run out of patience waiting for a response or refund. I have even requested a refund, but they have disregarded my message. Unfortunately, there seems to be no option to open a dispute. I am feeling quite helpless at this point. I hope to find some solutions here. Thank you in advance. - Dalia

I have been trying to get a refund for over two weeks now. The tracking number is [redacted]. Custom support has the package but keeps instructing me to call DHL. I have contacted DHL, and they informed me that it could take up to 30 days for them to handle my package. I have been in constant communication with the seller who promised to refund me, especially since I paid for express shipping. I urgently need the refund so I can finish shopping for my kids.

Hello, I am writing to report a theft incident regarding a package delivered on Dec 13th, [redacted], at 1:07pm. The package contained several items, including "new fashion sexy women slim leather pants skinny stretchy pencil pants high waist red and black XL," priced at $31.26 each, "winter soft cotton stretch black party dresses plus size skinny sexy club wear gorgeous" in grey and black, totaling $18.70, a Gucci belt for $24.23, "4 colors nipple covers heart shape safety environmental protection tit tape nipple stick" for $8.60, "Long sleeve white shirt dress autumn women turn down collar button up blouse dress oversize" for $28.37, and a "hot sell best quality men women leather waist letter belt business belts genuine ferragamo belt" with a silver buckle for $17.25. The theft has left me without these items, which were intended for my birthday celebration and reviews. DHL suggested contacting you for further assistance. I am seeking a prompt resolution to this matter. My contact number is [redacted] and I can be reached via email as well.

Order number [redacted] was placed on November 28th. I have reached out to the seller multiple times regarding not receiving the correct item. After being informed that the item was "out of stock," I am dissatisfied with receiving a small silver chain instead of the Cardigan I purchased for $94.34. I am in the process of taking legal action against the shop and DHGATE, and I am reaching out to the FBI, customs, and the BBB. I am disappointed with this situation and seeking a resolution through legal means.

I have contacted you multiple times through email regarding my order, but I keep being informed that it has been delivered, when in reality, I have not received anything. This situation is incredibly frustrating, and I am tired of waiting. I am requesting a live chat immediately to resolve this issue. I will be sharing my interactions with your customer service team, including emails and messages on Facebook Messenger, across all platforms unless this matter is promptly addressed.

I purchased a hoodie from a seller named Pamele on dhgate.com. Despite tracking the shipment daily for over a week, there has been no progress in processing or movement between facilities. Upon contacting the seller, I received a dubious response claiming the shipment was damaged and now out of stock. Given that the item was a jacket, it seems questionable how it could have been damaged. The seller suggested choosing a different design, but I am adamant about receiving the design I originally ordered or a refund.