DHGate.com Customer Service Issues

I bought two Gucci sweatshirts in size 3XL, but they are smaller than expected. Order #[redacted]. I need a refund and a return label to send them back. Additionally, the front lace [redacted] wig I purchased is not a front lace wig at all. I need a refund and a return label as well without having to pay for shipping twice due to the error. Order #[redacted]. The transparent lace front [redacted] fake scalp wig I ordered is not what I received; it's not lace front and might not be human hair. Order #[redacted]. Despite trying, I can't file for a dispute on my PC as it says my account isn't authorized for the transaction. I appreciate your assistance. Thank you, Val. B.

I have concerns about my recent purchases as they seem to be going to multiple locations instead of my account address. Despite my efforts to reach out to various parties, I have not received a satisfactory resolution. I purchased a men's tracksuit, a pair of men's pants, a Roomba vacuum, and three heated jackets, but discovered they were sent to different places like New York, Washington, Colorado, Florida, and Guam. I am frustrated with this situation and would like a full refund for all the items that are not being delivered to me.

In the past 6 weeks, I've purchased 5 guitars from various sellers and paid for them. However, I seem to have received false or incorrect tracking numbers. Royal Mail has delivered the packages to someone else, and the sellers are unhelpful, making excuses. Dealing with DHGate has been frustrating as it seems to have many unreliable sellers. Their deals may look great, but as they say, if it's too good to be true, it usually is. - Clive

I ordered a Louis Vuitton purse over a month ago and still haven't received it. There is no tracking information available, and when I tried to contact the seller, I discovered the store no longer exists. I paid for the purchase with my debit card, and the payment has already been taken. While I have made several successful orders before, this one has caused me trouble. I initially used the email address [redacted] for this order, but now I can be reached at [redacted] I would appreciate an update on my order. Thank you. - Tuyen Le

My card was stolen, and unauthorized purchases were made on DHgate. The card has been missing since November 4th, and purchases were made on November 8th, totaling over $[redacted]. I am unable to contact anyone for help in getting my money back. It is distressing that the person who stole my card has not had their account suspended. I do not have a DHgate account because I have never used the site before, making it difficult to seek assistance from their support team.

I recently received the Oukitel C17 Pro phone, and I was pleased with the quick delivery. However, I am facing issues with charging the phone due to a faulty charger that came with it. I have had no luck finding a replacement online. As a senior citizen who mostly shops online, I kindly request a proper phone charger to be sent to me so I can return the incorrect one I received. I appreciate your prompt attention to this matter.

I purchased a prom dress on April 4, [redacted], and it arrived on April 22, [redacted]. Sadly, the dress was too big and had a rip. I contacted the seller immediately asking for a refund. I sent it back promptly after receiving the mailing address they provided. Despite my daily texts following up on my refund, they only replied in May, mentioning they'll only issue a refund once they receive the dress back. June passed with no update, even though I confirmed sending it to the correct address they provided. In October, the dress was inexplicably returned to me. I'm unable to reach the company as they claim to be closed. I'm left wondering how to secure my refund after requesting it promptly upon receiving the flawed dress.

I am frustrated that I haven't received assistance from Jessky regarding a sex machine I bought from DHgate. My old email, [redacted], has been compromised, and I can't recover it. I've been trying to contact Jessky at my new email, [redacted], but have not received any responses. I have sent them several emails, including pictures as requested. They sent me some parts to fix the machine, but the motor is now malfunctioning, and I haven't heard back from them. The machine cost me $[redacted].00 and has a warranty, but I am not getting any support. I do not have a computer to easily communicate, and a friend who tried to help also received no response. I am disappointed in the lack of help, especially since I inquired about a replacement or a refund. Please, I just want resolution for this issue and don't want to lose my money.

Subject: Issue with Purchase by Julia Kling from First Bank Card Dear [Customer Service], I am reaching out on behalf of a shared customer, Julia Kling, who encountered an issue with a recent purchase made using a First Bank Card on your website. The received purse was damaged during shipping and was declined by the recipient, leading to a return with tracking number LW[redacted]19CN. Julia Kling's order of $36.54 was placed on 9/7/19, with the last four digits of the credit card being [redacted]. In light of these circumstances, our cardholder is seeking a refund to prevent any potential chargebacks. Your prompt attention to this matter before November 25th, [redacted], would be greatly appreciated. Thank you for your assistance in resolving this matter. Best, Nick Belt First Bank Card Billing Resolutions

Order numbers [redacted] and [redacted] were placed on 11-7-19. I received payment confirmation for both orders the same day. However, on 11-17-19, I received messages stating the orders were cancelled due to missed payment by 11-8-19. Despite the payment confirmation, the orders were cancelled. I need help understanding why this occurred. I want the products I paid for, so what steps should I take next? I also received messages that the Cowboy Hoodie was shipped on 11-8-19 and the Florida Hoodie on 11-11-19. I am unsure if they are still in transit or have been returned to the seller. If they were returned, can the seller resend them to me? Your assistance is greatly appreciated.

None of the 45 items I ordered from DHgate sellers in the past 60 days have been shipped to the correct address. I ordered them for Joseph MacNeil and Laurie Giguere at [redacted] Valley Road, Dayville, Connecticut [redacted], as well as for Lendahandinc at the same address. Despite filing disputes for the undelivered items, the situation persists. I have been actively engaging with customer service representatives without success. As a non-profit aiding low-income veterans, it is crucial for us to receive these goods promptly. The continuous mishaps have resulted in a substantial complaint history dating back to [redacted]. I hope to resolve this issue promptly in adherence to both FCC regulations and fair trade agreements between the United States and China. With over 22 years of service in the Marine Corps, I now turn to international purchases to support those in need.

I tried to add a new card worth $[redacted] on DHGate, but it got declined due to recent activity on the card. I can't use PayPal and Apple Pay seems to be working except for the authorization part. Just to add, I purchased a Green Dot card mentioned as a DHGate associate in the New York Times business news. I urgently need to pay MZShopping for my mother's Christmas gift. I'll settle with you later. Please, process the payment. By the way, did you receive my message regarding why packages from your stores go missing?

My name is Marlene Francisco, and I need urgent assistance with my recent order. There was an issue with my bank placing a hold on my account due to unfamiliar activity, which I believe is causing a delay in processing my order for my kids. I attempted to send my bank statement to verify my identity, but I am unsure if it was successful. Upon checking my account, I see the payment was made to the store for the items. I would like to resolve this promptly to receive the items for my children, or alternatively, have the funds refunded to my debit card. Your prompt attention to this matter would be greatly appreciated. Please contact me at your earliest convenience. Thank you.

Hello, today I received my order, and I was very disappointed because it does not match the image on your website. I cannot use it, so I am promptly returning the item to you and kindly request a full refund to be transferred to the provided account as soon as you receive the item. I have taken pictures as proof that the item has been returned to you undamaged in case of any dispute. Let's aim to handle this situation fairly, and I hope it's important to you to prevent any inconvenience. Unfortunately, there are many negative reviews online, and I hope that my experience won't add to them, but rather be one of those who can assess a smooth process. I hope to hear back from you soon on the next steps once the item reaches you. Thank you and kind regards, Khalil.

Hello, I have been attempting to reach Dhgate.com via phone and email, but I have been unable to locate their contact information. Unfortunately, it seems that my Credit Card and ID have been stolen, and a purchase was made on DHgate.com on 29.11.19. I have reported this incident to the police. To assist in the investigation, I am providing my full name and address. Full Name: Azghar Safi Date of Birth: 10.05.[redacted] Address: Gressrudveien 10, [redacted] Strømmen, Oslo, Norway I will also be sending you photos of my passport, ID, Credit Card, and bank statement. I would like to know who made the purchase using my credit card and the address it is being sent to. This information is needed for the police report. Please contact me at +[redacted] or [redacted] Thank you, Azghar Safi

Hello, my package was delivered to another address, and since February or March, I have been without any response or help. Basically, I have been scammed, and everyone else seems fine with it while I am left waiting for my package. It has been impossible to file a dispute as I am not fluent in English. I cannot see the seller's contact information, but you have access to everything, and to date, no one has refunded me or held the seller accountable. They received my payment but likely delivered the package to a friend of theirs 800km away from the address provided. Can someone finally help me, please?

Good morning, My name is Maria del Pilar Fernandez Ramos. I contacted you several days ago regarding an order I placed several weeks ago for 2 pieces of Fantoye Crystal Diamond Sexy, one in black and one in white. I have not received anything yet, but the payment was made twice with my card on October 7th for a total of 17.96. I have attached a screenshot of my account showing the charge to this email. I would like to know when I can expect my order to be delivered as it has been many weeks. Below are my details: Maria del Pilar Fernandez Ramos ID 52 [redacted] [redacted] Violetas Street, 7, Floor 1, Door 1, Postal Code [redacted] Molina de Segura Murcia Phone: [redacted] 45 23 21 I am looking forward to your response, otherwise, I will file a complaint with the consumer office.

Hello, my name is Maria Del Pilar Fernandez Ramos. I contacted you a few days ago because several weeks ago, on October 7, [redacted], I placed an order for 2 pieces of Fantoye Crystal Diamond Sexy, one in black and the other in white, but I have not received anything. I was charged and paid with my card on October 7 for a total of 17.96 for the two pieces. I have attached a screenshot of my account in this email. I would like to know when I can expect the delivery of my order as it has been many weeks. My contact information is as follows: Maria Del Pilar Fernandez Ramos ID 52 [redacted] [redacted] Violetas Street, 7, 1st Floor, Door 1 [redacted] Molina de Segura, Murcia Phone: [redacted] 45 23 21 Email: [redacted] I await your prompt response.

I created a DHGate account two days ago and made a purchase. Unfortunately, I forgot my password and cannot receive a reset email because it says my email is incorrect. I also haven't received any emails from DHGate since signing up. Is there a way for me to access my account to track my order without being able to log in? I can't contact customer service without logging in, so I'm stuck.

Hello, I bought some items on DHgate. The issue I'm facing is it's asking me to make payment for the items even though the money has already been deducted from my credit card. This is regarding the pair of pants I ordered. I am aware of the shoe order situation where the seller didn't have the color I wanted, and they asked me to choose another color. But, concerning the pants, it's still showing that I need to purchase them. I made the purchase on the 2nd or 3rd of December.