DHGate.com Customer Service Issues

On August 25, [redacted], I purchased a pair of classic top-quality 4 IV OG Toro Bravo Men's basketball shoes. In addition to the shoes' price, I paid an extra $42.76 for rush delivery within 3 to 6 days for my husband's September 4 birthday. On September 2, I expected my order but got a text from someone claiming that DHL doesn't deliver to PO Boxes, despite reassurances during my order placement. After providing a physical address at [redacted] Calhoun Street, Pine Bluff, AR [redacted], I was told my order would arrive in 7 business days. However, I lost the $42.76 for expedited delivery as my status is still pending with order number [redacted]. The tracking number provided, [redacted], isn't working, so my husband's birthday came and went, and my order is still missing. All efforts to contact the company for a valid tracking number have been fruitless.

I placed an order for over $[redacted] worth of power tools to be delivered to my home in Hawaii at 95-[redacted] Kipapa Drive #[redacted], Mililani, Hawaii [redacted]. Unfortunately, the items were mistakenly left on front porches in San Francisco, Canada, and Texas instead. I have attempted to contact the seller but their company is now out of service. I am feeling frustrated and concerned about this situation. It seems like I am being scammed. I need the issue to be corrected promptly as my customers are waiting for these tools this week. Please, prioritize delivering my power tools to me without delay. If this matter is not resolved swiftly, I will not consider purchasing from this company again. I have a network of influential contacts who will be informed about the unreliability of DH Gate. I am not looking for a refund, I simply want my delivery as soon as possible.

I used the return address provided on the packaging to send back an item to the seller through a secure and signed delivery service. After informing the seller of my intention to return the item and confirming the address on the packaging, I was initially asked for the reason for the return. However, there was no further communication until I inquired about the status of my return for a refund. The seller has now refused to assist in retrieving my item from the actual seller they drop shipped from and declined to help further. I am hoping the seller can contact the shop holding my return watch to facilitate the refund since I am unable to communicate in Chinese.

I was disappointed when my package ended up in New York City, but I realized it wasn't DHgate's fault; it was the vendor's error. I want to apologize to DHgate for the misunderstanding. In the future, DHgate should monitor their sellers to prevent scams. Despite the delay, DHgate promptly refunded my money, and I appreciate that. Waiting for months for a delivery that never arrives is frustrating. In contrast, I've always received my orders on time when shopping with AliExpress.

I placed an order on September 20th for a pair of shoes when I received my paycheck. My card got charged, and the money was deducted. However, I was informed that payment verification failed. I am puzzled why my money was taken if the verification failed. I have sent pictures of my card to the safety center three times but have not received any response. Now, they are asking me to reorder. I am reluctant as I fear facing the same issue and having my money tied up for another 14 days. This situation is unfair, especially as I am financially strained. I can't afford to have my money held for so long. Once I receive my refund, I doubt I will use this service again. This experience has been disappointing and frustrating, making me skeptical of reordering, as it seems unreliable and potentially a scam.

I recently ordered a package, but unfortunately, it was delivered to the wrong address. I have the tracking number and contacted the incorrect address, but they mentioned it was forwarded to another confidential location, which they couldn't disclose. I am unable to get my package, and I am seeking a full refund. The individual who was supposed to have the tracking number is Shakara Perez. My contact number is [redacted].

I made a purchase from your store. The estimated arrival time was 8-30 days. However, it has been over 30 days, and I have not received the item. Despite reaching out multiple times, I have not had any success. The refund options did not address my situation as there was no choice for "item never arrived" or "shipping info not available." I am frustrated that in order to get a refund, I am required to return an item I never got. I am currently exploring ways to get my money back. If this matter is not resolved, I will not be a repeat customer on DHGate. The lack of contact information for shoppers to reach your site is concerning; this situation does not reflect good customer service.

Two months ago, I ordered a crewneck from DHgate. The seller assured me it was sent, so I patiently waited. However, after 6 weeks, the product still hasn't arrived. The seller claimed customs returned it to him and promised a refund. I provided my details for the refund, but now he has stopped responding to my messages. I'm still waiting for the money. The dispute period has passed, but the seller mentioned the crewneck would arrive soon, which is making me anxious now. I would appreciate any assistance on this matter. Please contact me via email. Thank you.

I purchased a pink Opal S9r Plus, and it is still listed as awaiting shipment. The expected delivery date was September 30, [redacted], but there hasn't been any update. I contacted the customer service department, but they advised me to call customer service first. Unfortunately, I can't locate the customer service number, and I don't have the product number on hand. Can someone please assist me with this issue? Thank you.

I'm frustrated that my order, #[redacted], shows as delivered, but there was no package when I returned home. The post office was unable to assist due to lack of insurance, and the seller has refused to send a replacement despite my requests. I've reached out to DHgate with no response. Although the tracking shows delivery, I believe the package was stolen. I would appreciate reimbursement for the item I purchased with my own money.

Hello, On Sunday, I ordered a jacket for my sister's son. After making the payment, I realized that the jacket does not match the one shown in the picture. I tried to contact the seller, but it appears that their store does not exist, and the jacket has not been sent yet even though they took the money. Could you kindly cancel the order and refund my money? I don't want to take the risk. I apologize for any inconvenience. I am a regular customer, and I would appreciate your assistance. The order number is [redacted]. Thank you, Edina C.

There have been multiple issues with companies like Tang Tang and raf019 sending my purchases to incorrect addresses in different cities and states. Despite my efforts to correct this, the problem persists. Even after reordering, receiving only one out of eight guitars, and having another guitar sent to a different state, I have lost confidence in the service. I am disappointed and hesitant to recommend this company to others. I urge them to resolve these shipping errors with the problematic stores on their website.

I am inquiring about the status of our order. Despite sending numerous emails, I have not received any response from DH Gate. I have been unable to contact anyone as I do not have or ever had a password. Even after attempting to reset the password, I have been unsuccessful. An email notified me that my item was handed over to SELLER PO# [redacted] and marked as delivered, which is incorrect. The item has not been received. I urgently request information on the whereabouts of my order or prompt issuance of a refund. We will not be making any future purchases through DH Gate. Your immediate attention to this matter is appreciated. - J & C Alexander

I placed an order for shoes in August. Unfortunately, I have yet to receive them. Despite numerous attempts to contact the seller, I was directed to the post office. After visiting the post office, I learned that the package was returned due to missing address details. I provided the customs report agency with the tracking number, confirming the return to the seller on September 4, [redacted]. The seller has been slow in responding and seems to blame me for the error. I have requested a refund with no luck. I initially left a positive review, but upon realizing the shoes were never delivered, I now seek a prompt and full refund. I am unable to dispute or request a refund through the website. Your assistance in resolving this matter is greatly appreciated.

I purchased a ladies winter casual two-piece tracksuit from DHGate.com with the item code [redacted]40 on October 19, [redacted]. My order number is [redacted]. I received confirmation via email and noticed the amount of $22.02 deducted from my bank account on October 22, [redacted]. However, on October 20, [redacted], I received an email requesting payment to complete the order, a day late in my opinion. I have been actively searching for DHGate.com's phone number since October 21, [redacted], and have tried online chat with no satisfactory resolution. I request a direct phone line from DHGate.com for urgent matters like this. I still wish to receive my outfit and need clarity on whether my payment processed without needing to repay. If this issue remains unresolved promptly, I may need to request a refund for my order. Thank you, M.J.

I have a significant concern regarding my order of watches from your company three months ago. Despite reassurances that the refund would be credited back to my card, this has not occurred. I am highly dissatisfied and now considering legal action as it seems the money was not refunded as promised. Please provide me with evidence of the refund transaction to address this issue promptly. Thank you.

Hello, I am Angelo. My DHgate account is [redacted] I made a purchase from Social Savings on October 14, [redacted], buying three items from seller "Baisong87318." The items were an Apple MacBook Pro 15-inch laptop, a new Canon EOS 5D Mark IV, and a new Apple iPhone XS Max fully unlocked. The order numbers are [redacted], [redacted], [redacted]. Each item cost $28.90, totaling $86.70. I am contacting you because the seller canceled all three items without explanation. This behavior is unacceptable and feels like fraudulent activity. I had plans for these items; the camera was for my brother, the phone for my mother, and the laptop for me as a college student. I have been a loyal customer, but if this continues, I may have to reconsider shopping here. Please address this issue promptly. Thank you.

I purchased a set of power tools on September 26, [redacted]. I was supposed to receive the order after a significant delay. Upon tracking the package using the provided tracking number, I found out that it was allegedly delivered on October 22, [redacted], but to Puerto Rico instead of my residence in Missouri, US. Despite reaching out to the seller multiple times without receiving any helpful response, I ultimately had to open a dispute through dhgate. However, I am currently facing difficulties in resolving the issue and obtaining a refund as the website mentions product price protection.

I recently bought a sandal/slide, which was delivered on October 27, [redacted]. Unfortunately, I received the wrong size; I ordered a US 8.5 and was sent a US 7.5 instead. I contacted the seller, who goes by the name shoe09, right away. He requested the length of the slide and my foot in centimeters over a week ago. I promptly provided him with the measurements and even included a picture comparing his slide to another one I bought from the same company, both size 39, to show the difference in sizing. Despite my efforts, he has not responded in over a week, which is disappointing for his business practices. PO# [redacted].

I have not received my order (PO#[redacted]) placed on September 23, [redacted] from seller EMW651. I have tried to contact the seller multiple times without any response. Additionally, an unauthorized charge of $[redacted].61 was deducted from my account on October 23, [redacted]. I demand a full refund for the September order and the unauthorized transaction. I am disturbed by the numerous reviews mentioning undelivered items from this seller. Please investigate seller EMW651 promptly. I urgently request a refund from this seller and feel troubled not being able to address this issue in person. Your immediate attention to this matter is appreciated. - M.Ghoston