I purchased an outfit on Saturday, October **, **** from DHGate.com. The outfit is ladi...

GetHuman3804496's Problem With an Order issue with DHGate.com from October 2019

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Name on the account, Address on the account, Email on the account, and Order number
The issue in GetHuman3804496's own words
I purchased an outfit on Saturday, October **, **** from DHGate.com. The outfit is ladies winter casual two-piece tracksuit long sleeved hoodie sweatshirt and sweatpants which item code is:*********, & I've gotten an order * which was: ********** on Saturday October**, **** from my email saying that it were confirmed, I checked my bank account, even up to this morning Tuesday, Octiber **, **** saying that $**.** in which outfit costed me is taken out from my bank account.*But on Sunday October **, ****, I received E-mail saying that awaiting for my payment in order to complete order, otherwise my order automatically cancelled on Saturday, October **, ****, wow a day late of letting me know this on my E-mail which were on Sunday, October **, ****.*On Monday, October **, ****, I spend majority of my day trying to find a phone number of which DHGate.com to be reach at to resolved this problem.*Okay, I even did Online Chat, to me it's not getting me no where.*How, I want this problem solved, by DHGate.com should have a direct phone number for customers to speak personally with very important issues like in this case.*I do still want the outfit, but I want to know if my payment went through or not?*AND WITHOUT ME REPAYING FOR SOMETHING IN WHICH THAT I FELT THAT I ALREADY PAID FOR.*IF I DON'T GET THIS PROBLEM RESOLVED AS SOON AS POSSIBLE, I FEEL THAT I SHOULD HAVE NO CHOICE BUT TO DO A REFUND FOR MY ORDER!!!*Thank You Very Much, Moriama Jones

GetHuman3804496 did not yet indicate what DHGate.com should do to make this right.

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DHGate.com

Problem With an Order issue
Reported by GetHuman3804496
Oct 22nd, 2019 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 13694 others
0 customers following this

Timeline

GetHuman3804496 started working on this issue
Oct 22nd, 2019 10:19am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 23rd, 2019 12:32am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 24th, 2019 12:28am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 24th, 2019 12:49am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 24th, 2019 12:52am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 24th, 2019 1:13am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 24th, 2019 1:31am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 24th, 2019 1:40am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 27th, 2019 7:02am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 27th, 2019 7:04am
GetHuman3804496 indicated the issue is not fixed yet.
Oct 27th, 2019 7:09am

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