I ordered a pair of shoes and it was the wrong size. I was trying to cancel it but the...

GetHuman2700787's Refund a Charge issue with DHGate.com from April 2019

2 views
 | 
7211 similar
 | 
0 following
Help with my DHGate.com issue
First: share to improve GetHuman2700787's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2700787's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2700787 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2700787 can let us know if they help or not.
Before contacting them, items GetHuman2700787 may need:
Name on the account, Address on the account, Email on the account, and Order number
The issue in GetHuman2700787's own words
I ordered a pair of shoes and it was the wrong size. I was trying to cancel it but the order had already went through.
GetHuman2700787 did not yet indicate what DHGate.com should do to make this right.
I have an issue with DHGate.com too
How GetHuman2700787 fixed the problem
We are waiting for GetHuman2700787 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DHGate.com's attention and get better help faster. Tap below to get started.
Having DHGate.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2700787 fixes it.
This email address isn't valid

DHGate.com

Refund a Charge issue
Reported by GetHuman2700787
Apr 8th, 2019 - 6 mons ago
I have an issue with DHGate.com too
Not resolved
Seen by 2 customers so far
Similar issue to 7211 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2700787 started working on this issue
Apr 8th 12:20pm