A watch I purchased on DHGate broke after * days. I have been trying to open a after-s...

GetHuman2632178's customer service issue with DHGate.com from March 2019

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The issue in GetHuman2632178's own words
A watch I purchased on DHGate broke after * days. I have been trying to open a after-sale dispute, but it won't let me submit without providing evidence. The upload function for the pictures keeps saying upload failed. I have tried every file extension they have listed. I tried contacting the seller and he ignores my messages. I tried emailing DHGate through customer support but no response. Additionally, I tried using the chat function for customer support and it does nothing as well. No window opens up or anything. Please help.
GetHuman2632178 did not yet indicate what DHGate.com should do to make this right.
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DHGate.com

Customer service issue
Reported by GetHuman2632178
Mar 29th, 2019 - 6 mons ago
I have an issue with DHGate.com too
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Seen by 3 customers so far
Similar issue to 652 others
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Timeline
GetHuman2632178 started working on this issue
Mar 29th 12:53pm