I didn’t get the right product and now the seller is not responding - To get the right...

GetHuman2617257's Return an Order issue with DHGate.com from March 2019

Help with my DHGate.com issue
The issue in GetHuman2617257's own words
To get the right dress. ... I didn’t get the right product and now the seller is not responding
They don’t care that this was for a special occasion and I’m in a time line. They don’t care that they made an error. They’re just looking for the easiest way out for them.
I want a refund
First time purchasing. I expected to get what is being advertised.
I tried getting an exchange for the right product but they weren’t willing to do that. She just wanted to send half the dress so I can get someone to fix it for me.
I have an issue with DHGate.com too
How GetHuman2617257 fixed the problem
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DHGate.com

Julia****
Return an Order issue
Reported by GetHuman2617257
Mar 28th, 2019 - 23d ago
I have an issue with DHGate.com too
Fixed
Seen by 6 customers so far
Similar issue to 6699 others
0 customers following this
Items needed
Name on the account
Address on the account
Email on the account
Order number
Timeline
GetHuman2617257 started working on this issue
Mar 28th 4:10pm
GetHuman2617257 indicated the issue is not fixed yet.
Mar 29th 5:53pm
GetHuman2617257 indicated the issue is not fixed yet.
Mar 30th 2:32pm
GetHuman2617257 indicated the issue is not fixed yet.
Mar 30th 2:38pm