I purchased a glass jar with the silver lid in a **ml and I received ** out of the ** j...

GetHuman-sasc's customer service issue with DHGate.com from February 2019

5538 similar
0 following
Help with my DHGate.com issue
First: share to improve GetHuman-sasc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sasc's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sasc will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sasc can let us know if they help or not.
The issue in GetHuman-sasc's own words
Get them replaced immediately I have customers waiting. ... I purchased a glass jar with the silver lid in a **ml and I received ** out of the ** jars ** jars are broken. I took them to the post office with the lid so they could see the glass in the lids and they told me to contact you and let you know that they are broken. *I need them replaced.**I may have to go to a plastic Jar.*But for now I have ** broken jars I need replaced.*I will send them to you if you will give me a place to send them to.
I want them replaced or my money back for the full ** jars.*I can’ just use a few a them and nineteen were broken that was ridiculous.
I have an issue with DHGate.com too
How GetHuman-sasc fixed the problem
We are waiting for GetHuman-sasc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DHGate.com's attention and get better help faster. Tap below to get started.
Having DHGate.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sasc fixes it.
This email address isn't valid


Cosmetic Jars
Customer service issue
Reported by GetHuman-sasc
Feb 18th, 2019 - 8 mons ago
I have an issue with DHGate.com too
Not resolved
Seen by 4 customers so far
Similar issue to 5538 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
GetHuman-sasc started working on this issue
Feb 18th 9:54am